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Diligent One Platform (formerly Highbond) vs MetricStream comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Diligent One Platform (form...
Ranking in GRC
17th
Ranking in IT Governance
6th
Ranking in IT Vendor Risk Management
18th
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
No ranking in other categories
MetricStream
Ranking in GRC
2nd
Ranking in IT Governance
2nd
Ranking in IT Vendor Risk Management
4th
Average Rating
7.0
Reviews Sentiment
6.8
Number of Reviews
12
Ranking in other categories
Continuous Controls Monitoring (2nd)
 

Mindshare comparison

As of October 2026, in the GRC category, the mindshare of Diligent One Platform (formerly Highbond) is 2.2%, down from 2.7% compared to the previous year. The mindshare of MetricStream is 3.2%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
GRC Mindshare Distribution
ProductMindshare (%)
MetricStream3.2%
Diligent One Platform (formerly Highbond)2.2%
Other94.6%
GRC
 

Featured Reviews

WW
Data Analyst at Rhythex
Good automation and analytics, but is costly
The report model was our main concern. I believe currently the solution uses a third party for the reporting. As part of a consulting firm, one of the challenges we face is the difficulty in producing reports that meet the expectations of our clients and customers. It would be beneficial if the focus could be shifted toward improving the reporting aspect. The impact report is a crucial aspect, as we only have one opportunity to create it. Galvanize HighBond can improve by generating more impact reports post-project, and allowing access to the reports using a web version, which would greatly benefit us. The cost of the solution is expensive and needs improvement.
CP
Senior GRC Analyst at a tech services company with 11-50 employees
Automated workflows have reduced manual follow-ups and improve third-party risk oversight
MetricStream's best features include its ease of use, compliance program, TPRM, audit management, and implementation effort. It effectively handles large data volumes and provides good workflow capabilities with decent reporting flexibility and a better user interface. MetricStream impacts the organization by reducing follow-ups through reminder settings during questionnaire assignments. It automatically sends reminders based on set reminders, fostering trust when configured with the organization's email domain. Metrics improvements like operational efficiency, centralized GRC management, enhanced risk visibility, streamlined compliance, reduced manual efforts, enhanced third-party risk monitoring, improved decision-making with real-time dashboards, and risk analytics follow from automated workflows and issue tracking.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is automation."
"We have far more visibility into our compliance, risks and controls over the areas we are managing versus accepting risk, and Rsam has also been extremely helpful with the annual audits we receive from our regulators."
"In one year we were able to accomplish what we could not in our 3 year Archer contract, and we did it with half the consulting services and one-third the administrators."
"The interface is mobile-friendly and it is getting a good response from our customers."
"MetricStream positively impacts our organization significantly by saving costs and enhancing our risk and compliance maturity."
"MetricStream has impacted my organization positively as it helps implement the main QMS modules through this platform only: change control, deviation, and CAPA implementation, as I explained earlier."
"It has good features and good functionality, and our customers feel there is a lot of merit in that."
"For our client, MetricStream made the audits incredibly efficient, and in real time, I could provide the status of the audit to stakeholders, indicating which controls had deviations, which control was pending, and who it was pending on."
"Since implementing MetricStream, audit teams have shaved about two weeks off of annual planning across various teams, allowing audit departments of about 140 auditors across maybe 10 teams to squeeze in 10 extra audits, one audit per each team, if not additional testing."
"MetricStream's best features include its ease of use, compliance program, TPRM, audit management, and implementation effort, and it delivers strong ROI as an enterprise-wide GRC platform with value realized through automation, reduced compliance effort, improved visibility, and efficient auditing."
"MetricStream is something like an all-in-one solution where I do not need to write scripts or conduct audits."
 

Cons

"While they don't need as much consulting to get the product implemented, I do wish they had more available."
"The cost of the solution is expensive and needs improvement."
"The support part is terrible, rating about one out of ten."
"MetricStream is stable, but it is not 100% stable. It is a good product, yet I experience more data losses and flow control issues as data volume increases."
"Since I have used MetricStream for the last three years, one of the top improvements that comes to my mind is enhanced user experience and UX/UI."
"Currently, I believe MetricStream has sufficient functionality, but for the Indian banking sector, the UI and overall complexity could be improved, as many Indian banks require a simplified UI."
"From my standpoint, MetricStream is a bit costly. We spend a significant amount of money for the product, and I cannot disclose specifics due to confidentiality."
"We would like to have more dashboards and reports, such as geographical and trend reports in the next version. Also, an improvement in the mobile version would be helpful."
"MetricStream is a very costly application; we cannot save money."
"MetricStream's scalability is adaptable, though the biggest issue I have encountered with clients has been around upgrades that require re-implementing customizations to the out-of-box solutions after significant upgrades."
 

Pricing and Cost Advice

"I give the cost of the solution a six out of ten."
"They are flexible in terms of customers' needs."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
10%
Comms Service Provider
8%
Manufacturing Company
7%
Financial Services Firm
12%
Healthcare Company
11%
Outsourcing Company
10%
Real Estate/Law Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise7
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with MetricStream?
I find MetricStream not user-friendly because while using it, it is very critical. It is not designed as a user-friendly app. We cannot understand the Indian English also. MetricStream needs to be ...
What is your primary use case for MetricStream?
My main use case for MetricStream involves the change control module, deviation module, and investigation modules. In the pharmaceutical organization I work in, for any change in procedure, we can ...
What advice do you have for others considering MetricStream?
My advice to others looking into using MetricStream is that it is not a user-friendly application. I would rate MetricStream a three out of ten because it was not troubleshooting the issue. Due to ...
 

Also Known As

Rsam GRC, HighBond, HighBond by Galvanize , Diligent GRC Platform
No data available
 

Overview

 

Sample Customers

CNA Insurance
Federal Home Loan Bank of Chicago, ACCO Brands Corporation, AgFirst Farm Credit Bank, AIB International, Associated Banc-Corp, BAE Systems, Barclaycard, Dell Inc, DIRECTV, Energizer, Fresenius Kabi, Hasbro, Goodyear, HudsonCity Savings Bank, Infigen Energy, Kaydon, Leroy Merlin, Mountry Financial Corp., Nicholas Piramal, Pepco, Pfizer, Societe Generale, Whitney Bank
Find out what your peers are saying about Diligent One Platform (formerly Highbond) vs. MetricStream and other solutions. Updated: October 2026.
917,433 professionals have used our research since 2012.