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DX NetOps vs ThousandEyes comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.7
Organizations achieve positive ROI from DX NetOps within 1-1.5 years through cost savings, reduced downtime, and improved operations.
Sentiment score
5.7
ThousandEyes enhances efficiency and network performance, saving time and resources, achieving ROI in two to three years.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
Principal Presale Consultant at Ness Technologies
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
Senior cloud engineering lead and IT project owner at KDD
The return on investment is immediate, delivering a 40% to 60% reduction in MTTR by eliminating multi-team war rooms and saving hundreds of engineering hours annually through instant ISP path proof, directly protecting business productivity and SaaS SLA accountability.
Network engineer at a tech vendor with 10,001+ employees
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
Project Manager at Procter & Gamble
 

Customer Service

Sentiment score
7.2
Customer service quality for DX NetOps varies, with recent improvements and notable US team support, but response times fluctuate.
Sentiment score
7.1
ThousandEyes support is praised for responsiveness and expertise, though response times can vary based on issue priority.
They are fast, responsive, and have technical expertise.
Senior Consultant at a financial services firm with 5,001-10,000 employees
Everything about DX NetOps is perfect, including the interface, technical support, and pricing.
Customer Success Intern at a tech services company with 1,001-5,000 employees
Creating a support case based on priority allows for immediate responses.
Senior Program Manager at Tata Consultancy Services
We contacted the support team, and they resolved it within a couple of hours.
System Operation Associate at a financial services firm with 10,001+ employees
I would give it a rating of 10 because whenever we have any issues, we can typically reach someone who has the knowledge to help us.
Network Engineer Iii at a healthcare company with 5,001-10,000 employees
Customer support is very prompt, offering on-demand services and support with separate teams for high-level guidance and break-fix issues.
Observability Consultant at a computer software company with 11-50 employees
 

Scalability Issues

Sentiment score
6.0
DX NetOps excels in scalability, efficiently managing diverse networks and large-scale operations, making it ideal for extensive network oversight.
Sentiment score
7.3
ThousandEyes provides scalable solutions and seamless integrations for diverse environments, though licensing costs may impact expansion.
The product is very scalable, to the maximum.
Principal Presale Consultant at Ness Technologies
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
Network Assistant Engineer at Staffordshire and Shropshire Health Informatics Service
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
Project Manager at Procter & Gamble
We could easily add hundreds of devices with no issue.
Senior Security Consultant at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
8.2
DX NetOps is praised for its stability, running smoothly without issues and receiving high ratings for dependable performance.
Sentiment score
8.0
ThousandEyes is praised for its stability and reliability, with minimal downtime and consistent performance despite occasional minor bugs.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
Principal Presale Consultant at Ness Technologies
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
Senior cloud engineering lead and IT project owner at KDD
I did not see any downtime.
Senior Security Consultant at a tech vendor with 10,001+ employees
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
Network Assistant Engineer at Staffordshire and Shropshire Health Informatics Service
 

Room For Improvement

DX NetOps needs better support, UX/UI, enhanced features, integration, AI capabilities, and streamlined systems for improved efficiency.
ThousandEyes needs user interface, integration, and licensing improvements, enhanced monitoring, security features, and simpler processes.
DX NetOps is somewhat convoluted, and some of the programming constructs can be documented or driven through languages such as Python, Perl, and shell scripting, but they have their proprietary language, which may not be very user-friendly.
Senior Consultant at a financial services firm with 5,001-10,000 employees
Different communication methods such as agent-based connections, TCP/IP, or secured connections are necessary—features not currently available in DX NetOps and Spectrum.
Senior Program Manager at Tata Consultancy Services
I would particularly like it to integrate with the Symantec portfolio and the Carbon Black portfolio.
Customer Success Intern at a tech services company with 1,001-5,000 employees
Incidents should be alerted on and traced early, before they escalate to full outages.
Software Developer at The Code
I think the pricing, setup cost, and licensing for ThousandEyes are too costly.
R&D at a comms service provider with 51-200 employees
Instead of that, if the platform itself is able to identify the problem and give a suggestion instantly for rectification or correction of the problem, through the necessary approval of the platform owner or the SMEs, with their approval, it could correct the problem by itself.
Global Product Monitoring Network Services Owner at a pharma/biotech company with 10,001+ employees
 

Setup Cost

DX NetOps offers flexible and often affordable pricing compared to competitors, providing robust capabilities and technical support.
ThousandEyes pricing is generally seen as competitive but complex, with costs influenced by region and deployment factors.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
Principal Presale Consultant at Ness Technologies
I think the pricing is expensive.
Senior Consultant at a financial services firm with 5,001-10,000 employees
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Project Manager at Procter & Gamble
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
Lead Technical Consultant at a financial services firm with 5,001-10,000 employees
It's too complex, too expensive, and it takes a lot of time to manage the licensing model.
Senior Consultant at a tech services company with 1,001-5,000 employees
 

Valuable Features

DX NetOps delivers scalable network monitoring with AI automation, top-notch analytics, and customizable dashboards for advanced visibility and management.
ThousandEyes enhances network monitoring with global visibility, early issue detection, rapid troubleshooting, and seamless Cisco integration for improved experience.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
Principal Presale Consultant at Ness Technologies
The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices.
Senior Consultant at a financial services firm with 5,001-10,000 employees
The most valuable feature in DX NetOps is the topological view, which is the network topological view.
Senior Program Manager at Tata Consultancy Services
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
Senior cloud engineering lead and IT project owner at KDD
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
Project Manager at Procter & Gamble
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
Vice President, Finance and Operations at Fruitist
 

Categories and Ranking

DX NetOps
Ranking in Network Monitoring Software
33rd
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
10
Ranking in other categories
AIOps (19th)
ThousandEyes
Ranking in Network Monitoring Software
8th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Cloud Monitoring Software (8th), Digital Experience Monitoring (DEM) (2nd)
 

Mindshare comparison

As of October 2026, in the Network Monitoring Software category, the mindshare of DX NetOps is 0.7%, up from 0.6% compared to the previous year. The mindshare of ThousandEyes is 1.6%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
ThousandEyes1.6%
DX NetOps0.7%
Other97.7%
Network Monitoring Software
 

Featured Reviews

Balabrahmam_Chakka - PeerSpot reviewer
Senior Program Manager at Tata Consultancy Services
Has provided topological insights and dashboard-driven network visibility across complex environments
DX NetOps can be improved by expanding its integrations with different tools, as it can currently integrate with Spectrum and other Broadcom products. It would be beneficial to gain integration capabilities with tools such as New Relic or SolarWinds. Integration with DX NetOps occurs through API, which fetches metrics from those tools, and this is currently happening in our area, with DX NetOps receiving data not only from Spectrum but also from New Relic and SolarWinds. DX NetOps could be improved by providing more communication methods beyond SNMP traps to accommodate different private clouds, especially as customers increasingly adopt vendor-specific clouds. For example, Sainsbury's uses SAP cloud, SAS, and Oracle cloud, where monitoring is not currently possible through DX NetOps and Spectrum, which are limited to certain mechanisms. Within the organization, SNMP is usable, but to display metrics from outside the organization, different communication methods such as agent-based connections, TCP/IP, or secured connections are necessary—features not currently available in DX NetOps and Spectrum.
Siddumanisria Mindi - PeerSpot reviewer
Network engineer at a tech vendor with 10,001+ employees
Monitoring has transformed internet visibility and speeds up resolving external service issues
ThousandEyes needs to specify unit consumption forecasting or scaling testing and deeper app analytics. It needs deeper out-of-the-box Layer 7 code or database-level insights. Additionally, it should unify the GUI with broader Cisco platforms and flatten the learning curve, adding better correlation with local laptop system metrics such as endpoint depth, CPU, RAM, or processes. ThousandEyes isn't designed to be a full-blown SNMP monitoring tool for on-premises infrastructure. While it tracks network paths effectively, it doesn't provide deep local device telemetry such as switch port buffer utilization, fan status, or power supply health. For full internal device monitoring, you'll still need to pair it with traditional tools such as SolarWinds or Cisco Catalyst Center.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
11%
Construction Company
9%
Manufacturing Company
8%
Financial Services Firm
12%
Healthcare Company
9%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise25
 

Questions from the Community

What is your experience regarding pricing and costs for DX NetOps?
The pricing is fair for the level of enterprise capability it provides. Proper sizing and planning during deployment helps optimise licensing and overall cost. Anyone adopting it should account for...
What needs improvement with DX NetOps?
I would like DX NetOps to integrate with all Broadcom products in the future to make it closer to a rating of 10. I would particularly like it to integrate with the Symantec portfolio and the Carbo...
What is your primary use case for DX NetOps?
I use DX NetOps for large-scale network monitoring, fault detection, and performance analysis. My work involves evaluating how well it handles distributed environments, event correlation, and proac...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
I think ThousandEyes can be improved, specifically the licensing model. It's too complex, too expensive, and it takes a lot of time to manage the licensing model. My experience with pricing, setup ...
What is your primary use case for ThousandEyes?
My main use case for ThousandEyes is path monitoring. I use ThousandEyes for path monitoring to see how my traffic is flowing in my network, what the hops are in between, and then see at what hop e...
 

Overview

 

Sample Customers

Fujitsu
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about DX NetOps vs. ThousandEyes and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.