EdgeVerve AssistEdge RPA vs Pega Robotic Process Automation comparison

Why PeerSpot?

Infosys and Pega are both solutions in the Robotic Process Automation (RPA) category. Infosys is ranked #25 with an average rating of 7.0, while Pega is ranked #16 with an average rating of 5.0. Infosys holds a 1.3% mindshare in RPA, compared to Pega’s 1.8% mindshare. Additionally, 66% of Infosys users are willing to recommend the solution, compared to 87% of Pega users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

Pega Robotic Process Automation and EdgeVerve AssistEdge RPA compete in the automation space. While EdgeVerve AssistEdge RPA leads with advanced features, Pega is preferred for its pricing and support.

Features: Pega integrates seamlessly with existing systems, supports large-scale operations with robust scalability, and offers advanced workforce intelligence tools. EdgeVerve excels in intelligent automation, provides thorough process optimization through AI-driven insights, and features advanced analytics for enhanced automation capabilities.

Room for Improvement: Pega could improve by incorporating more AI-driven insights, enhancing its analytics capabilities, and providing faster deployment frameworks. EdgeVerve could benefit from lowering the learning curve for new users, streamlining customer support response times, and simplifying the initial setup process.

Ease of Deployment and Customer Service: Pega provides a user-friendly deployment model with responsive customer service. EdgeVerve offers a sophisticated framework for efficient rollout, though customer support can be less prompt, requiring more time investment during deployment.

Pricing and ROI: Pega's competitive pricing structure often ensures quicker ROI with a lower upfront investment, appealing to budget-conscious organizations. Although EdgeVerve is more expensive, its superior features justify the cost, offering potentially higher long-term value for businesses prioritizing advanced functionalities.

To learn more, read our detailed EdgeVerve AssistEdge RPA vs. Pega Robotic Process Automation Report (Updated: September 2026).

Buyer's Guide

EdgeVerve AssistEdge RPA vs. Pega Robotic Process Automation

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

As of October 2026, in the Robotic Process Automation (RPA) category, the mindshare of Automation Anywhere is 5.2%, down from 9.5% compared to the previous year. The mindshare of EdgeVerve AssistEdge RPA is 1.3%, up from 0.7% compared to the previous year. The mindshare of Pega Robotic Process Automation is 1.8%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Automation Anywhere	5.2%
Pega Robotic Process Automation	1.8%
EdgeVerve AssistEdge RPA	1.3%
Other	91.7%

Robotic Process Automation (RPA)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2728704

Corporate Development Specialist at a tech vendor with 10,001+ employees

Offers a user-friendly interface but lacks enterprise-level features

EdgeVerve AssistEdge RPA is not difficult to deploy and the process was fine. Concerning deployment time, it usually takes one or two days. It totally depends upon the number of use cases and the processes where we are implementing. It might take weeks as well, depending upon the process in which we are implementing.

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reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have seen AA bringing immense value to the clients once operational."

"Automation Anywhere is very easy to use; it's a low-code platform that a person who doesn't have any technical knowledge can use."

"It is easy to use and very scalable."

"When this technology first came to market, I thought it was about robotic things, which we cannot do, however, when I started to learn about Automation Anywhere, it's completely different; it's a user friendly tool with drag and drop commands and a person just needs technical, logical thinking."

"We have hundreds of cases a day. There were around two to three employees who were just moving a case from one state to another. This was a repetitive, tedious job, which was frustrating for the employees. It helps to have the bot doing this work now. We have immediately seen effects, so this is a good use for it."

"The ability to build automation without coding is its most valuable feature."

"We have seen a positive return on investment with Automation Anywhere mainly through the time saving and reducing manual efforts."

"Automation Anywhere has a very rich and easy to use interface. This makes it very intuitive. As an organization, we give training to business users to help them automate themselves. It is an easy to go, create your own scripts, and logic. The typical commands which they have in the workbench are very helpful for us."

More Automation Anywhere pros

"The tool follows a role-based working model to create things. It helps to track what others are doing with the system."

"EdgeVerve AssistEdge RPA is more affordable than UiPath."

"The feature I like the most is the ability to capture elements easily, especially when automating web-based applications. Additionally, I find the SAP connectors to be quite beneficial."

"There are some typical features I like such as email automation, XL automation, some AI/ML capabilities that are evolving, but are not quite mature yet, and I like the website automation."

"Good email automation and XL automation."

"The user interface is not complicated, even for new users. Two to three weeks is enough to get ahold of it."

"The features of EdgeVerve AssistEdge RPA that customers find most helpful include the easy understanding and good UI/UX."

"AssistEdge made it so that the reps didn't need to maneuver through 10 or 20 different systems. We tied all that together in the background, so the reps had a shared UI, and everything else happened in the background without their knowledge. When they were retrieving data, it was done in the background through automation and pulling up to that generic UI layer"

"The data entry and the automation of data entry are the most valuable aspects of the product, as it was very smooth and very seamless to create automations with no scope for any errors, making it really error-free and very helpful for us."

"The good thing about Pega is that it is very flexible and you can do a lot so the capabilities are broad."

"The solution's ability to create adapters quickly is its most valuable feature."

"Definitely, we are satisfied. It's a pretty strong product."

"Using the tool actually ends up teaching you about making workflows more efficient."

"Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow."

"The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful."

"With Pega Robotics, once we integrated it will work with any machines after deployment until there is a change."

More Pega Robotic Process Automation pros

Cons

"If there were one thing I could ask for it would be a text-based language. Right now it's proprietary, so you always have to go through the tool, even for things like basic compares."

"What I am suggesting, when using A2019, if there are any additional features to exclude those antivirus scans until after my task is completed, then the antivirus can start scheduling. Then, I can easily tell the client that the priority are running and the Automation Anywhere scans can wait until after the release."

"Regarding the UI, once you're in some of the screens there are fixed dialogues. They are a set size, so there's a lot of horizontal scrolls and vertical scrolls."

"One area that Automation Anywhere can improve is the debugging experience."

"The initial setup is difficult because Automation Anywhere does not have a GitHub integration. They need to build a patch for that."

"We want to have greater control on deciding when we want to upgrade to a newer version"

"One aspect I don't appreciate about Automation Anywhere is the way variables are handled. Many things seem to become a string, which makes it hard to code and keep track of items when everything's a string."

"One of the main concerns with Automation Anywhere is the lack of a robust feature for capturing and managing information from the user interface, something competitors like Blue Prism already offer."

More Automation Anywhere cons

"We provide them with consulting and strategy advisory services, but we have never recommended any organization to use EdgeVerve AssistEdge RPA."

"The solution could be improved if it provided integration with third party tools like Python, native integration, which is very important."

"The tool's alternatives work on drag-and-drop functionality without creating custom code. We don't have an in-built queue system and use RabbitMQ for it. The solution also doesn't have a framework."

"AssistEdge isn't a simple tool like Blue Prism or other RPA solutions with configurable items that you can drag and drop. This involved a lot of hard coding, which posed two challenges. One, we did not have that skillset, so we depended on Infosys. Two, it's a beast to go back and update or make changes when things are hard coded because you can't just move those configurable items back around."

"In my opinion, areas for improvement in this solution lie in handling documentation, especially when dealing with data from various layouts or formats like scanned PDFs. Currently, new features are emerging in other tools, like generative AI, that could enhance these aspects."

"There should be more activities like extraction for reading or converting PDFs. There are fewer activities compared to other tools. There are no custom activities."

"Lacks integration with third party tools."

"There is no two-dimensional lookup table implemented."

"I would like to improve the tool's integration features and stability."

"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."

"Pega Robotic Process Automation using OpenSpan has a very low adoption because it does not provide the flexibility that UiPath or Automation Anywhere offers, which includes more benefits such as the bot manager."

"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform."

"You cannot use a two-dimensional array to read the data."

"The interactions with some applications, like Windows and web applications, are a little slow; it will sometimes hang while interacting with third-party applications."

"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."

More Pega Robotic Process Automation cons

Pricing and Cost Advice

"I am not involved in the pricing, but based on what I hear from our central RPA team, it is not very expensive; it is also not cheap. Its price is in the midrange."

"Licensing for Automation Anywhere (AA) is paid on a yearly basis. Out of all the RPA tools, it has the most value for money, e.g. what you pay is what you get."

"I have heard that Automation Anywhere is expensive."

"The certifications are free of cost."

"I am using that Automation Anywhere Master Certification for version 11. Recently, this has been updated in Automation Anywhere University. Until this month, it's free to use. There are no charges. That's why I would like to complete it this month."

"They have a ridiculously expensive bot licensing structure, especially for the Asian region."

"The pricing for Automation Anywhere is reasonable."

"There may be room for the product to be more competitively priced to excel in the market."

More Automation Anywhere pricing and cost advice

"EdgeVerve AssistEdge RPA is cheaper compared to other RPA tools."

"The licensing cost is too high."

"Pega is pretty costly."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"I was not involved in licensing and pricing, but it is worth the cost."

"I would rate the product's pricing a nine out of ten."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"Pega Robotic Process Automation is an expensive solution."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

12%

Manufacturing Company

11%

Educational Organization

14%

Construction Company

14%

Computer Software Company

Manufacturing Company

Financial Services Firm

14%

Outsourcing Company

13%

Manufacturing Company

12%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	86
Large Enterprise	562

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	5
Large Enterprise	17

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with EdgeVerve AssistEdge RPA?

In terms of improvements for EdgeVerve AssistEdge RPA, there is nothing specific that could be identified as needing ...

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What is your primary use case for EdgeVerve AssistEdge RPA?

The main use cases for EdgeVerve AssistEdge RPA are quite diverse; it can be used within finance, banking, supply cha...

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What advice do you have for others considering EdgeVerve AssistEdge RPA?

Regarding the reporting capabilities of EdgeVerve AssistEdge RPA, I am not certain about the intelligent reporting ca...

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What needs improvement with Pega Robotic Process Automation?

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially ...

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What is your primary use case for Pega Robotic Process Automation?

For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be don...

See all answers

What advice do you have for others considering Pega Robotic Process Automation?

I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer o...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

WorkFusion vs EdgeVerve AssistEdge RPA

Compared 11% of the time

Robocorp vs EdgeVerve AssistEdge RPA

Compared 9% of the time

UiPath Platform vs EdgeVerve AssistEdge RPA

Compared 8% of the time

HyperScience vs EdgeVerve AssistEdge RPA

Compared 8% of the time

Tungsten RPA vs EdgeVerve AssistEdge RPA

Compared 3% of the time

More EdgeVerve AssistEdge RPA Competitors

UiPath Platform vs Pega Robotic Process Automation

Compared 20% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 11% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 9% of the time

WorkFusion vs Pega Robotic Process Automation

Compared 4% of the time

Redwood Software - Finance Automation Edition vs Pega Robotic Process Automation

Compared 2% of the time

More Pega Robotic Process Automation Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

Robotic Process Automation (RPA)

October 2026

Download EdgeVerve AssistEdge RPA product report

Buyer's Guide

Pega Robotic Process Automation

October 2026

Download Pega Robotic Process Automation product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

AssistEdge RPA

Pega RPA, OpenSpan

Interactive Demo

Automation Anywhere

Demo not available

Infosys

Demo not available

Pega

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

EdgeVerve AssistEdge RPA offers robust automation capabilities with AI/ML enhancements, seamless legacy integration, and user-friendly elements, effectively supporting industries like finance and healthcare.

EdgeVerve AssistEdge RPA is known for its versatility in automating processes across sectors like finance, banking, and healthcare. With email, XL automation, and evolving AI capabilities, it integrates seamlessly with systems and features role-based models, web application element capture, and SAP connectors. Despite needing improvements in third-party integration, AI, and support, it remains accessible due to its adaptive UI, though scalability and documentation handling require attention. Complex automation can be challenging, leading users to often need custom packages beyond predefined activities.

What are the key features of EdgeVerve AssistEdge RPA?

Email and XL automation: Streamlines document processing tasks.
AI/ML capabilities: Supports evolving industry needs with advanced intelligence.
Web automation: Facilitates internet-based task automation efficiently.
Legacy system integration: Ensures smooth operations with existing infrastructure.
Role-based working model: Supports diverse team dynamics and accountability.
Easy element capture for web: Simplifies web automation tasks with point-and-click efficiency.
SAP connectors: Enhances SAP ecosystem automation capabilities.

What benefits or ROI should users look for in reviews?

Ease of use: Empowers teams to adapt quickly with minimal training.
Adaptability: Supports diverse requirements with flexible capabilities.
Database integration: Facilitates seamless data management and processing.
Uncomplicated UI/UX: Ensures a smooth user experience for quick onboarding.

EdgeVerve AssistEdge RPA is extensively implemented in industries like finance and healthcare for automating business processes such as payments and data comparison. It supports custom UI development for contact centers and enhances efficiency in areas like supply chain and retail through web scraping and automation, addressing unique industry needs efficiently.

Infosys

Pega Robotic Process Automation offers advanced UI capabilities, seamless CRM integration, and a centralized management system, enhancing efficiency with low-code options and cross-platform integration. Its centralized dashboards, scalability, and technical support provide strong foundations for diverse applications.

Pega Robotic Process Automation empowers businesses with its robust workflow systems, allowing seamless integration with CRM platforms and enhancing user experience through low-code/no-code development options. The platform's ability to automate data entry and create rapid adapters boosts functionality, ensuring enterprises can meet diverse demands efficiently. Highly valued for its centralized management and stability, Pega also provides insights into agent performance through Workforce Intelligence. It caters to both attended and unattended bots, significantly eliminating manual steps. Despite its advantages, there is room for improved OCR accuracy, user interface enhancement, cloud service expansion in regions like the Middle East and India, and simplified development tools. Addressing these could help keep pace with industry standards.

What are the key features of Pega Robotic Process Automation?

Advanced UI Capabilities: Offers a user-friendly environment for efficient task management.
CRM Integration: Seamless interaction with CRM systems enhances customer engagement.
Centralized Management: Simplifies overseeing bot operations and workflows.
Low-Code/No-Code Development: Enables fast deployment without extensive coding knowledge.
Workforce Intelligence: Provides insights into employee productivity and performance.

What benefits and ROI can users expect from Pega?

Scalability: Facilitates growth by adapting to expanding business needs.
Stability: Reliable platform ensures smooth operations without disruptions.
Technical Support: Comprehensive support services to resolve user queries.
Improved Efficiency: Automates repetitive tasks, reducing manual effort significantly.

Pega Robotic Process Automation finds applications across telecom, banking, insurance, and aviation sectors for operations like fraud detection, compliance checks, and task management. It boosts efficiency in activities such as dual data entry, customer data integration, and process mining. Its adaptability allows for HR and financial workflow automation, integration with mainframe systems, and development of mobile applications.

Pega

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

OpenReach Service, Ricoh Americas Corporation, Event Hospitality & Entertainment

eBay Enterprise, M&I Bank

Buyer's Guide

EdgeVerve AssistEdge RPA vs. Pega Robotic Process Automation

September 2026

Free Report: EdgeVerve AssistEdge RPA vs. Pega Robotic Process Automation

Find out what your peers are saying about EdgeVerve AssistEdge RPA vs. Pega Robotic Process Automation and other solutions. Updated: September 2026.

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