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Rapid7 MDR vs eSentire comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eSentire
Ranking in Managed Detection and Response (MDR)
26th
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Rapid7 MDR
Ranking in Managed Detection and Response (MDR)
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Managed Detection and Response (MDR) category, the mindshare of eSentire is 1.4%, down from 1.5% compared to the previous year. The mindshare of Rapid7 MDR is 1.6%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR) Mindshare Distribution
ProductMindshare (%)
Rapid7 MDR1.6%
eSentire1.4%
Other97.0%
Managed Detection and Response (MDR)
 

Featured Reviews

reviewer2136705 - PeerSpot reviewer
Independent Information Technology Consultant at a non-profit with 1-10 employees
A solid product for security, but the MSP program should be simpler
Their MSP program should be made much more simple. It's too convoluted in its process. They have two different kinds of people that sell their product. They have resellers and MSPs. A reseller would just be a company going and saying that I need licenses, and that in turn goes to eSentire, which then goes to the customer, and they do the transaction. We were on the MSP side. We were the ones who took a potential customer to eSentire, and we were the ones who closed the deals. We were the ones who went through everything, and in the end, it was just a notice saying that let's spin up a new tenant. That's the kind of difference we're talking about. From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished. That was the last contact I had with eSentire, but I know that, at this point of the year, they were supposed to have rolled that new MSP program out to take care of all of the negative things. They were going through that process and making it much better. Once they get that implemented, they will be a good, solid vendor.
Ehsan Khaleel - PeerSpot reviewer
Manager SOC at PTCL
Comprehensive detection has strengthened real-time protection and streamlined investigations
My experience with detection and response capabilities for Microsoft-centric environments has been positive. While API integration can be challenging with some third-party tools, Microsoft's built-in features facilitate seamless communication. I have found it relatively easy to triage and integrate Microsoft systems with Rapid7 MDR. In terms of digital forensics and incident response included in the MDR service, my experience is that it is not very robust. We lack a dedicated forensic team, which is essential for thorough investigation. Rapid7 has introduced honeypots, which is an encouraging feature, but it is not a comprehensive solution such as those offered by competitors, such as Palo Alto's Unit 42. Apart from forensics, I believe Rapid7 MDR should introduce more forensic services. Another area to improve is the active platform's handling of on-premises tools versus cloud-based tools. We prefer on-premises options for data security, and we find limitations in features compared to cloud-based tools, concerning data access and privacy controls.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive."
"Being able to sleep well at night knowing that eSentire is guarding everything that goes in and out of your network was also a good ROI."
"The managed detection response (MDR) product was the most valuable."
"In my opinion, the best features Rapid7 MDR offers are the 24/7 coverage with unlimited incident response and also the latest AI-driven alerts, which is one of the best features I have seen recently."
"The combination of advanced detection capability and expert SOC analyst support is a particular advantage, as it helps improve threat visibility and streamline investigation and response to security incidents more efficiently."
"The enrichment that Rapid7 MDR generates for the client is greater than with other tools, and this has had a big impact."
"On a scale of 1 to 10 for support, I rate Rapid7 MDR a 10. The support I receive is exceptional; when I raise cases to them, regardless of the platform, the response time is usually within two days."
"Overall, Rapid7 MDR helps us to strengthen our security operations by providing continuous monitoring, high quality threat detection, and expert analysis support."
"The benefits that came with Rapid7 MDR is the analysis we are getting now, which is quite useful."
"Regarding detection and quick response, I have seen Rapid7 MDR stand out all the time, and it competes really well against Arctic Wolf, another competitor that is doing a lot of business, however I think Rapid7 MDR is better than even Arctic Wolf."
"Once we introduced Rapid7 MDR along with their vulnerability assessment tool, IVM, we transitioned from using Qualys and Tenable, which are top-tier tools in the market, because the management tool from Rapid7 allows us to access a variety of vulnerabilities in real time to fix them effectively."
 

Cons

"From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished."
"Its GUI can be a lot better."
"Evaluating the customer service and technical support teams of Rapid7 MDR, I would rate them a six out of ten."
"As for my experience with pricing, setup cost, and licensing, it is a corporate pricing structure and it was not startup friendly, which was one of the major issues I mentioned in improvements."
"The main areas for improvement are increased automation, more customization options, and deeper third-party integration."
"Rapid7 seems difficult in getting logs from all applications, especially third-party or custom applications."
"Regarding Rapid7's support team, I must say that their response time is not as quick as I would prefer. While they do respond, it can take a few days or even a week to get on a call."
"An improvement for Rapid7 MDR would be to make it work with Orchestrator more easily, as it is currently cumbersome and confusing."
"The product should provide full transparency in security operations."
"Improvements needed for Rapid7 MDR that I have not mentioned yet, based on my conversations, include that while the technology is sound, the biggest questions arise when customers are using Arctic Wolf and they experience a decline in support over time."
 

Pricing and Cost Advice

"The MSP model we were in needed some work. It was not MSP-friendly, which means that an MSP is going to say that I have five thousand endpoints that I will eventually get to you, but for now, we're gonna start moving and let me purchase a thousand. So, you buy a thousand licenses, and you ramp up to that thousand. When you're ready to move on, you buy the next how many. That's the way an MSP likes to work, whereas it was a little bit different with eSentire. You had to purchase specific amounts for specific customers. It wasn't very friendly when it came to pricing for MSPs."
"It was cost-effective and not very expensive. Licensing was on a yearly basis. There were no additional costs to the standard licensing fee."
"The product is not overly priced."
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Top Industries

By visitors reading reviews
Construction Company
12%
Manufacturing Company
11%
Government
9%
Financial Services Firm
7%
Manufacturing Company
12%
Educational Organization
10%
Financial Services Firm
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise4
Large Enterprise18
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Rapid7 MDR?
Regarding the pricing, setup cost, and licensing, I notice a little bit of premiumization, but I firmly believe that the best products require payment for their quality.
What needs improvement with Rapid7 MDR?
Regarding improvements for Rapid7 MDR, the only thing I can mention is the costing structure, which is a little bit premium; I understand that top products come at a premium rate. I rate Rapid7 MDR...
What is your primary use case for Rapid7 MDR?
My main use case for Rapid7 MDR is providing protection where manual intervention from the company side is almost zero, which is essential for maintaining effective security. The main point is know...
 

Also Known As

No data available
Rapid7 Managed Detection and Response
 

Overview

 

Sample Customers

Melissa & Doug, Mavenir System, COMMONFUND
Landmark Health, NISC, Resimac, Starr Companies
Find out what your peers are saying about Rapid7 MDR vs. eSentire and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.