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ESET Endpoint Protection Platform vs Heimdal Endpoint Security comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
120
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (3rd), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
104
Ranking in other categories
Advanced Threat Protection (ATP) (20th), Anti-Malware Tools (9th)
Heimdal Endpoint Security
Ranking in Endpoint Protection Platform (EPP)
38th
Average Rating
9.0
Reviews Sentiment
8.6
Number of Reviews
1
Ranking in other categories
Anti-Malware Tools (26th), Threat Intelligence Platforms (TIP) (25th), Endpoint Detection and Response (EDR) (42nd), Domain Name System (DNS) Security (13th), Ransomware Protection (12th)
 

Mindshare comparison

As of October 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.8%, up from 3.7% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 2.2%, down from 3.0% compared to the previous year. The mindshare of Heimdal Endpoint Security is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.8%
ESET Endpoint Protection Platform2.2%
Heimdal Endpoint Security0.6%
Other93.4%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
MS
Owner at Online IT
Cloud-based protection has simplified daily client support and keeps threats under control
The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers. ESET Network Attack Protection sometimes helps in reducing network-level intrusions, but sometimes it prevents local devices on the network, which are well-known and good devices, from being recognized, treating them as a threat. So it requires more administration than usual. ESET could implement a good solution for remote support in ESET Endpoint Protection Platform for improvement in the future. Since you have the cloud console, ESET could have something similar to AnyDesk or TeamViewer, but from ESET.
DEEPAK KUMAR PACHDEO DUBEY - PeerSpot reviewer
Senior IT Support Specialist at PXGEO
Delivers efficiency and agility with USB control limitations
One area where we lag is that, since we use everything from Heimdal, including XDR and other features, we also use the privilege manager feature called Elevation. What we lack is granular USB control. We have an issue where we can only switch USB on or off. I want to whitelist specific devices in the network, which I currently cannot do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Being a cloud solution it is very flexible in serving internal and external connections and a broad range of devices."
"It collects and caches and the knowledge of machine learning from different customers to take to the cloud, it makes it better to use for everybody, it allows for quick learning and updates and can, therefore, offer zero-day malware security, and this sharing of metadata helps make the solution very safe."
"The multi-layered approach to the product gives you confidence that it will stop exploits, ransomware, worms, or viruses from compromising endpoints, essentially providing peace of mind."
"We can use Cortex XDR to get the entire graph of the incidents from source to destination, and we can take remedial action."
"The tool's use cases are relevant to security."
"We switched because there were a lot of added features with Palo Alto that Check Point didn't have, and it was an upgrade for us."
"The most valuable feature of Cortex XDR by Palo Alto Networks is its machine-learning capabilities. Additionally, there is full integration with other solutions."
"Since using Cortex XDR by Palo Alto Networks, our MTTR has reduced, which means the mean time to resolve any ticket has been reduced."
"Ransomware protection is embedded in the solution."
"Once the initial setup and configuration is complete, you just have to sit back and monitor."
"I think ESET is very good; it is at the top of its game, and we can easily recommend it to our customers with confidence."
"It rarely gets in the way, and we don't even notice it scanning."
"The scalability is very good, because if you need to increase the number of systems then it is flexible and able to be scaled."
"The solution offers impressive advanced protection."
"The pricing, if compared to other products, is cheap."
"The overall security capability of the product is pretty reliable."
"As compared to multiple solutions I have used in the past, Heimdal is a very agile and lightweight solution."
 

Cons

"It tends to do 99.9% of things. The only thing I'd like is single sign-on authentication into their cloud platform so that my users can be properly authenticated against it."
"In reporting they should have a customizable dashboard due to the fact that C-level people don't like reporting to the IT department. They prefer to have a real-time dashboard. That kind of dashboard needs to have various customizations."
"Product might have some bugs."
"It would be good if they could make an exception for applications. Sometimes, it can be a bit of a challenge to make exceptions for certain applications that have been used as rogue."
"As an improvement, I would like to see enhanced connection speeds."
"The technical support is not very good. I find the process difficult."
"They've been having some issues with updating their endpoint agents, and it has been quite frustrating."
"A potential area of improvement for Cortex XDR by Palo Alto Networks is the cost."
"While we see dangers within our security system, it would help if there were popups that could immediately alert us or the user of the endpoint that something was detected."
"If I were in an environment that required a large-scale deployment then I would choose another solution over ESET."
"We'd like the solution to be a next generation antivirus with some sort of artificial intelligence or machine learning angle."
"I would like them to take more preventative measures in virus prediction. I would also like to see AI features that would do this type of prediction."
"On the solution's website, it is sometimes difficult to figure out how to download the exact product associated with your purchased license."
"The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience."
"ESET Endpoint Security lacks some advanced functionalities and features which would be useful to be interconnected with the solutions we use, such as Microsoft 365."
"The use of SQL Server can be improved. At times, there is a bit of challenge while linking it with the Javascript. ESET Endpoint Security requires modern technology or modern equipment on site. You will find it difficult to use ESET Endpoint Security with dual-core machines. If they can add the cloud management feature to their product, it will be much easier. If you look at this COVID situation that we are in right now, people are working from home, so you need to control the computers wherever you are. For example, if you are using any email setup and you are hosting it on your own, all the email traffic will be going through the same network. You need to protect all of your computers from the attack. It is best if you can do it remotely rather than having an IT person to come onsite to manage all computers and metrics etc, which isn't a smart way to do it."
"What we lack is granular USB control. We have an issue where we can only switch USB on or off."
 

Pricing and Cost Advice

"Cortex XDR's pricing is ok."
"The solution is expensive. It's pricing is on a yearly-basis."
"It has a yearly renewal."
"The pricing is okay, although direct support can be expensive."
"I don't like that they have different types of licenses."
"I did PoCs on products called Cylance and CrowdStrike. Although, I consider these products and they were also good, when it come to cost and budgetary factors, Traps has been proven to be better than the other two products. It is quite cost-effective and delivers all the entire solution which we require."
"This is an expensive solution."
"The price of the solution could be reduced. I have customers that have voiced that the solution is good for the value but if I want to sell more of the solution the price reduction would help."
"I'd have to look through my records, however, we paid maybe $600 to $1000 for this product."
"At first, we thought it was a bit expensive, but we negotiated a better price."
"The price of the solution is reasonable compared to competitors."
"I rate the product's price as seven or eight on a scale of one to ten, where one is cheap, and ten is expensive."
"The solution costs around $20 or $30 per user per year."
"The price could be lower, but it's comparable, as other solutions have a similar price for the same effect."
"The license is annually, and the price is low compared to competitors."
"I pay about $100 a year, so it's really cheap. I'm sure that if I need something else beyond more technical support, I'll need to pay more."
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Outsourcing Company
12%
Construction Company
10%
Manufacturing Company
10%
Outsourcing Company
14%
Comms Service Provider
11%
Manufacturing Company
11%
Construction Company
8%
Comms Service Provider
16%
Construction Company
16%
Computer Software Company
7%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise21
Large Enterprise56
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise18
Large Enterprise21
No data available
 

Questions from the Community

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Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for ESET LiveGuard Advanced?
The pricing, setup cost, and licensing of ESET Endpoint Protection Platform are good with no issues. The price is ver...
What needs improvement with ESET LiveGuard Advanced?
ESET Endpoint Protection Platform could be improved by offering integrations and user-friendly dashboards that could ...
What is your primary use case for ESET LiveGuard Advanced?
My main use case for ESET Endpoint Protection Platform is preventing malware and preventing outside attackers. When a...
What is your experience regarding pricing and costs for Heimdal Endpoint Security?
Pricing, compared to what we had before, was quite economical. There was a difference of about twenty percent or some...
What needs improvement with Heimdal Endpoint Security?
One area where we lag is that, since we use everything from Heimdal, including XDR and other features, we also use th...
What is your primary use case for Heimdal Endpoint Security?
My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also ...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
Heimdal Next-Gent Endpoint Antivirus, Thor Vigilance Enterprise, Heimdal Endpoint Detection and Response, Heimdal DNS Security - Endpoint, Heimdal Threat Prevention, Heimdal Ransomware Encryption Protection
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Brother, Symbion, CPH West
Find out what your peers are saying about CrowdStrike, Microsoft, SentinelOne and others in Endpoint Protection Platform (EPP). Updated: October 2026.
917,433 professionals have used our research since 2012.