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HipChat [EOL] vs Yammer comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Yammer
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
64
Ranking in other categories
Enterprise Social Software (6th)
 

Q&A Highlights

AS
Community Manager at PeerSpot (formerly IT Central Station)
Jul 16, 2014
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
DB
Senior Technical Product Manager at a manufacturing company with 10,001+ employees
Creates user groups and streamlines communication
I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a specific subset of that group, not to everybody. We would love to have some AI technologies included in Yammer, but I do not have a specific use case in mind right now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a communicator for partners and clients."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"I would strongly recommend this product."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"I have found it to be a good tool for building communities and for improving communication."
"The initial setup was simple and straightforward."
"Yammer has allowed the entire company to be able to communicate with each other when the company has internal employees from all over the world."
"I find it quite simple and intuitive. It's similar to using a more user-friendly interface for SharePoint. It integrates seamlessly with the browser, so you hardly notice you're using it."
"There are so many features, everything you could ever want, which is great for team collaboration."
"The tool allows us to post and keep track of company buzz and events without relying on email."
"Valuable features include the integration with Microsoft Office and the fact that it is in the cloud. Also, it's quite easy to use."
"We have been able to have multi-country project teams where members can interact in their own language."
 

Cons

"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"There was some problem with the company firewall. It was not stable in some versions."
"Occasionally, there were stability issues with uploads and downloads."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"Currently, one email ID is linked to one HipChat cloud group."
"The solution's feature for sharing could be better."
"They need to somehow enable better document sharing features. They need to provide joint drafting of documents."
"The permissions are a little bit over-complicated."
"With the release of teams and groups, Yammer is losing its purpose slightly."
"Yammer can improve the effectiveness of its usage by addressing the metrics that measure user trust and perception."
"I would rate the stability of Yammer as six out of ten."
"Navigation to different Yammer Groups could be improved."
"The ability to edit posts can be frustrating for some."
 

Pricing and Cost Advice

Information not available
"The pricing is not bad."
"I don't know about the pricing. Now that Microsoft has bought Yammer, it should be a part of our subscriptions for Office 365."
"Compared to other products like Amazon, Yammer's pricing is fine."
"Its cost is included in the license bundle for Microsoft."
"I think that there is a need to make yearly payments towards the licensing costs of the solution."
"We get it as part of our Office 365 subscriptions, so I don't think we pay any additional cost for Yammer. It's included in the Office 365 subscriptions."
"Yammer is a pretty cheap solution, and it's included in multiple subscriptions."
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Answers from the Community

AS
Community Manager at PeerSpot (formerly IT Central Station)
Jul 16, 2014
Jul 16, 2014
Agreed as above, you need to address what you want to achieve from a communications perspective...and work from there.
2 out of 6 answers
Jul 16, 2014
Checkout slack
it_user138972 - PeerSpot reviewer
Works at a tech services company
Jul 16, 2014
Wrong question. You need to explain your problem, then we can help. Start with the outcome, and work backwards. Never, ever lead with applications or technology.
 

Top Industries

By visitors reading reviews
No data available
Outsourcing Company
15%
Construction Company
14%
Financial Services Firm
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise11
Large Enterprise31
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Yammer?
I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a s...
What is your primary use case for Yammer?
We create user groups in Yammer, so we use it mainly for communications and engagement. The features in Yammer that I find most beneficial for team collaboration, communication, and engagement are ...
What advice do you have for others considering Yammer?
I would recommend Yammer to others if someone wants to communicate with a big team and needs a good communication platform. I cannot think of any advice or recommendation to share with users who wo...
 

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