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HubSpot CRM vs SugarCRM Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HubSpot CRM
Ranking in CRM
6th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
51
Ranking in other categories
No ranking in other categories
SugarCRM Platform
Ranking in CRM
27th
Average Rating
7.0
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
CRM Customer Engagement Centers (11th), Marketing Automation (16th), Sales Force Automation (8th)
 

Mindshare comparison

As of October 2026, in the CRM category, the mindshare of HubSpot CRM is 1.4%, down from 1.6% compared to the previous year. The mindshare of SugarCRM Platform is 1.2%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
HubSpot CRM1.4%
SugarCRM Platform1.2%
Other97.4%
CRM
 

Featured Reviews

Sadiq H - PeerSpot reviewer
Campaign Specialist at a outsourcing company with 1,001-5,000 employees
Automation and integrated analytics have transformed how my team manages campaigns and deals
There are a couple of things which I would improve in HubSpot CRM. There are limitations with user limitations. I would want a feature where certain users do not need to export data and I want to be notified if anyone is exporting. That feature exists for a certain number of users, but it should also apply to lower-level users who should be notified as well. Second, the analysis and insights need to be provided on a weekly basis. For example, I would want to see that in this week we sent an email to a certain number of prospects, information about which was my highest open rate email campaign and which was my lowest engagement campaign, and insights from HubSpot AI that can be utilized. I would want to know which subject lines we gathered that received more attention as a form of data analytics information. Additionally, if I have one hundred contacts today and a couple of them are not active, for example, if eighty contacts are active and twenty contacts have never opened my email, I would want to trash them because they are not engaging. That kind of information would be very useful.
reviewer1345677 - PeerSpot reviewer
Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees
Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us
It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"HubSpot CRM helps our company to organize and track a high number of leads easily."
"It's fairly simple to use. For configuration, it provides quite a bit of information to the salespeople at the fingertips."
"The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."
"The feature that I find valuable is the customer 360-degree view and the marketing automation."
"HubSpot's customer service is excellent and fast."
"The automations that HubSpot provides, such as creating sequences and the playbooks they have, are valuable."
"The ability to track revenue and complete forecasting has been the most valuable feature."
"It can fit into any customer ecosystem, starting with the most basic requirements and progressing to the most complex."
"Affordable and commercial open source solution is good for organizations with budget constraints."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"My advice to others is this is a good solution for importing or exporting any graphics."
"The most valuable aspect of this solution is its low cost, and it works well."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"By default, it comes with a really good model where you can start working with it without having a lot of developers in your team."
"This solution's stability is very good, it runs almost without effort, and we don't have any support issues with it."
 

Cons

"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."
"I would prefer it to be easier to manage, or a bit simpler, with fewer options."
"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."
"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."
"HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good."
"The only problem with HubSpot at the moment is the pricing models."
"I believe that the navigation for sales representatives is not very good, and the tool needs improvement since it has become a mess with too much information to manage."
"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"I would like to see more integration on a mobile platform in the next release."
"Pipelines, forecasts, and reporting in general, are not that good in the free version."
"The interface could be more user-friendly."
"At the moment, there is a complicated flow in regards to the user's permissions and what they can see."
"Putting so many things into SugarCRM became a much-hated task, mainly because of the horrible UI."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"I would appreciate it if SugarCRM could support us in on-premise implementation."
 

Pricing and Cost Advice

"Pricing is based on the number of users."
"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."
"The pricing for this solution is user based. We're paying $39 to $45 per user."
"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."
"The price of the solution could improve because it is expensive."
"The pricing is reasonable."
"We use a paid version of Hubspot and we have an annual license."
"The price of HubSpot CRM is expensive."
"Licensing fees are paid on a yearly basis."
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Top Industries

By visitors reading reviews
Construction Company
13%
Financial Services Firm
11%
Comms Service Provider
10%
Outsourcing Company
8%
Financial Services Firm
17%
Construction Company
15%
Comms Service Provider
10%
Engineering Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise5
Large Enterprise9
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for HubSpot CRM?
My experience with pricing, setup cost, and licensing has been pretty straightforward; HubSpot CRM offers a zero human sign-up to try and no pressure calls with their salespeople, which I really lo...
What is your primary use case for HubSpot CRM?
I have been using HubSpot CRM for at least eight years. My main use case for HubSpot CRM is to manage my pipeline and all my customer relationships, handling everything to do with calls, notes, and...
What advice do you have for others considering HubSpot CRM?
HubSpot CRM is deployed in my organization on the cloud; it is subscription-based and hosted on the cloud, so HubSpot CRM is not on my premises or hybrid. I'm not sure which cloud provider is used ...
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Overview

 

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Find out what your peers are saying about HubSpot CRM vs. SugarCRM Platform and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.