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Hyland RPA vs NICE Robotic Automation comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Robotic Process Automation (RPA)
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
665
Ranking in other categories
Business Process Management (BPM) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Hyland RPA
Ranking in Robotic Process Automation (RPA)
38th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Business Orchestration and Automation Technologies (34th)
NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
28th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Robotic Process Automation (RPA) category, the mindshare of Automation Anywhere is 5.2%, down from 9.5% compared to the previous year. The mindshare of Hyland RPA is 1.2%, up from 0.3% compared to the previous year. The mindshare of NICE Robotic Automation is 1.4%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere5.2%
NICE Robotic Automation1.4%
Hyland RPA1.2%
Other92.2%
Robotic Process Automation (RPA)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer1638135 - PeerSpot reviewer
Works at a tech services company with 201-500 employees
A scalable solution which is easy to install and use
I do not use the solution personally as I am not the end-user. It is merely one of the solutions that we offer to our customers. We act as consultants, solution providers. We have around 60 customers who are using the solution. I would, for sure, recommend the solution to others. I consider the profile of the project to be quite good at the moment. I rate Another Monday as a nine out of ten.
Harish G V - PeerSpot reviewer
Senior RPA Developer at a tech vendor with 1,001-5,000 employees
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The features like IQ Bot and Metabot have helped our organization to gain business trust and provide a greater number of unique solutions to our clients for complex projects."
"Overall, I would rate Automation Anywhere a nine out of ten."
"Automation Anywhere has helped our organization to save human efforts on mundane tasks and shifted it to more analytical and interesting tasks."
"The solution is very easy to implement."
"What I like about Automation Anywhere is the object cloning and the way you can move the mouse and either go to a particular point or go to an element. That's very easy and intuitive in Automation Anywhere... If I need to mimic a human behavior, I will use Automation Anywhere."
"I have worked on other RPA tools but this is more logical and easy to use."
"By using SNMP configurations and Excel, I was able to read the mail. I used this functionality to categorize the fabric, then I used this information to correlate the value to Jira along with Excel."
"It is easily understandable and very well structured."
"The initial setup is very quick."
"The solution is very easy to use."
"In terms of scaling and increasing the impact of automation, our center of excellence has been around for 11 months now, our target for the year was a saving of £2 million and we've just hit £2.4 million, which has given us just over a two-to-one return on investment and, by using that feature-based build that I mentioned earlier, where we take those component parts for login and logout or copy and paste from this spreadsheet to that one, we are forecasting a five-to-one return on investment within the next 24 months."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"It is a kind of desktop automation; its licensing model is a little bit different, and it tends to be individual automation specific to a role, and it excels at that."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"Robotic Automation has saved us time and money by moving our processes away from manual work."
"It resulted in over £1,000,000 in savings within that first month."
"The deployment of NICE Robotic Automation is easy."
 

Cons

"With Oracle and ServiceNow, there seem to be challenges. With SAP, it worked very well."
"While the ease of use for non-tech users is good, it could be improved."
"In the last two years, with the help of IQ Bot, and what I learned today about this Attended Automation 2.0, I think they are addressing vital key challenges that we have faced so far."
"As a developer or user, I feel that the performance of the overall package could be made a little better or reliable. For example, if I'm opening up a heavy Excel file, which is uploaded in some shared drive over the net, and I have my box coded to open that Excel to do some work or formatting on it, and depending on the network load and the size of the file, this client version while trying to access that file becomes unstable at times. It goes into the hang position until a human being comes in, ends the task, and restarts it. Until this happens, it does not respond."
"It is good for standard procedures with an SOP. For those, it works well. But there are processes that are tricky and need human intervention and intelligence. In those cases, the process gets stuck."
"More structured and unstructured data collection will be a challenge. While we have the IQ Bot tool, the success rate at the beginning will be lower. It will be around 20 to 30 percent at the start because you need to train the bot at regular intervals. Of course, this depends on the data. This area could use be improvement."
"The technical support has been a little slow to respond to our inquiries."
"Automation Anywhere can be improved by addressing the server issues we occasionally encounter when running the bot on the runner."
"The solution should come with language customization, which would simplify its use for our customers."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"The solution is not as intuitive as it could be and the integration took a lot of time."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"There is a need for NICE robotics to be more user-friendly."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"There are a few areas for improvement in the installation phase"
 

Pricing and Cost Advice

"I do not know the price, but I am told that it is cheaper than UiPath."
"We only deal in annual licenses. There are no pay-as-you-go licenses."
"I am not responsible for the pricing part, but I know the pricing is competitive compared to other tools."
"The price of Automation Anywhere is a little higher than some of the competition, such as UiPath. However, depending on the use case and other factors we are able to receive some discounts."
"Time and monetary savings can range from 20 to 90 percent."
"We have seen ROI on one of the process, but not on the other processes yet."
"Our pricing a year ago was $600 per license."
"I believe it is $10,000 for Bot Creator."
"There is no licensing fee for our customers."
"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
12%
Manufacturing Company
11%
Comms Service Provider
19%
Financial Services Firm
15%
Manufacturing Company
13%
Construction Company
9%
Financial Services Firm
13%
Construction Company
13%
Comms Service Provider
11%
Manufacturing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise86
Large Enterprise561
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Another Monday
No data available
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
ING, Vodafone, T-Mobile, Billbox
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: October 2026.
917,403 professionals have used our research since 2012.