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IBM Robotic Process Automation (RPA) vs Tricentis RPA [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
669
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
IBM Robotic Process Automat...
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
25
Ranking in other categories
Robotic Process Automation (RPA) (7th)
Tricentis RPA [EOL]
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
Mohamed-Abdelwahed - PeerSpot reviewer
Business Solutions Manager at valleysoft
Has improved analytics and reporting but needs better integration and support
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There is an AI part in IBM Robotic Process Automation (RPA) for Machine Learning, but IBM has another platform specifically for data and AI, which is integrated right now. More features are hoped for in the future.
RU
Quality Assurance Manager at Nagarro
Is user-friendly and easy for beginners to understand
I like that it's user-friendly and easy for beginners to understand. It's not complex.  The setup is complicated, it should be simplified.  I am a beginner with Tricentis RPA, we've been using it for three to four months.  We haven't had any issues with stability or scalability.  I haven't had…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Excel operations are very good."
"The code, once developed, is pretty stable."
"The most valuable features are ease of use and deployment."
"Using the Automation Anywhere University, you can go and train yourself to be an expert in the tool."
"Web-based control is the most valuable feature. We can access it from anywhere in the world with the control room URL and in any browser. Bot Insights make our report generation and other insights view easier. We can export the data in the form of CSV, PDF, etc."
"Its ease of use is the most valuable feature. It is easy to train developers and find the right people, then use them to build the tool."
"Its ease of deployment is the most valuable feature. We have found with many customers that it's quite easy to deploy."
"The Control Room for the bots and its ability to connect bots with APIs are the most valuable features."
"The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated."
"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."
"Put IBM on top of your list because we have done the analysis."
"The quality is great! It's very strong and has a very strong platform."
"I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only the developers or the techy people, also the business."
"It is easy to use. We have enabled our resources who don't have a background in automation to be certified and trained, then implement this product within a very short period of time, as it is very user-friendly."
"This product definitely helps with cost optimization and brings a lot of optimization to repetitive processes."
"I am satisfied with the technical support."
"I like that it's user-friendly and easy for beginners to understand. It's not complex."
 

Cons

"I would definitely say Citrix automation is one area we have continued to struggle with for the last two months."
"Most clients use systems which use old Java versions, trying to automate on these systems is really difficult since most features/commands are not supported."
"The product's technical support could use improvement."
"I am looking for artificial intelligence and machine learning. I hope that they introduce them in A2019. I'm looking forward to what will be there in A2019 because that's the area that we need to go forward. We are looking for Automation Anywhere to put up their efforts to make it easier by incorporating artificial intelligence and machine learning. Along with RPA, this would make our automation journey very easy. We can bring more processes into automation, that's where I am looking for automation to focus on."
"For smaller teams and during the onboarding, it takes a little while to figure out how to make things work."
"The initial implementation of Automation Anywhere regarding the elastic search and database set connection can be a little difficult."
"It would be really good if they could give more priority to tickets which are raised by partners. Right now, Automation Anywhere customers and employees have higher priority."
"The stability could be enhanced."
"One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're starting to automate more and more tasks, there are some things that still require us to go back and modify the robots when we need to. But if we had more of the machine-learning integrated into it, I believe it would be easier to maintain, so that we wouldn't have to go back and adjust every time."
"IBM Robotic Process Automation should be more stable."
"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."
"Needs better integration with artificial intelligence or with machine-learning."
"From my point of view, the RPA from IBM is not yet in touch enough with the clients. They are not taking the client's perspective into consideration, and they don't guide them enough throughout their journey to RPA."
"IBM’s support should improve response time."
"Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it because some people have Chrome, some have Internet Explorer, etc. Also, integration with PDFs: Not just the ability to read information from PDFs but the ability to write information from PDFs, make it secure, sign it, etc. Finally, if they can allow a token exchange inside the tool itself, that would help."
"This solution is still evolving. It is going through the rounds right now."
"The setup is complicated, it should be simplified."
 

Pricing and Cost Advice

"Automation Anywhere's pricing is significantly higher than other RPA solutions."
"The licensing cost could be improved. It costs a lot. At the very least, the developer licenses and the control panels should be made free to enterprises, and the production environment licensed."
"I would like them to have better license management."
"The pricing of AA is similar to UiPath."
"The ROI is really good. We have saved time and money."
"Talk to your manager and try to procure an automation license for training. This will allow you to train people, so you can move to automation."
"It is somewhere in the middle. The price and value of Automation Anywhere are better than UiPath. The pricing is good globally. It could be a little bit cheaper, but it is good."
"Cost-wise, it is fine. A lot of medium businesses prefer Automation Anywhere. The development cost is also lower."
"The pricing is reasonable for this solution."
"The license is paid annually."
"I rate the pricing ten out of ten. So, the pricing is very good for me."
"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."
"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."
"The product has a yearly licensing fee."
"IBM RPA is cheaper than other tools."
"The pricing is reasonable."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Outsourcing Company
13%
Computer Software Company
10%
Construction Company
8%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise566
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise10
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with IBM Robotic Process Automation (RPA)?
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external ...
What is your primary use case for IBM Robotic Process Automation (RPA)?
My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, par...
What advice do you have for others considering IBM Robotic Process Automation (RPA)?
I recommend starting with the Academy to check the features and compare them with other competitors to choose the bes...
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
IBM RPA
No data available
 

Interactive Demo

Demo not available
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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
The Hanover Insurance Group
Information Not Available
Find out what your peers are saying about UiPath, Automation Anywhere, Fortra and others in Robotic Process Automation (RPA). Updated: November 2026.
921,523 professionals have used our research since 2012.