Icinga vs ServiceNow IT Operations Management comparison

Why PeerSpot?

Icinga and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Icinga is ranked #50, while ServiceNow is ranked #15 with an average rating of 8.1. Icinga holds a 1.3% mindshare in IM, compared to ServiceNow’s 1.1% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Icinga

Read 17 Icinga reviews

7,834 Views
4,857 Comparison Views

85% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

9,291 Views
4,367 Comparison Views

95% willing to recommend

Icinga

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Icinga and ServiceNow IT Operations Management compete in IT operations management. ServiceNow IT Operations Management is often considered superior for comprehensive enterprise solutions, offering more extensive IT service management capabilities.

Features: Icinga offers strong monitoring capabilities, a modular design, and integration with various systems, suitable for customizable monitoring solutions. ServiceNow IT Operations Management provides a holistic IT platform with robust incident management, predictive analytics, and automation tools, ideal for enterprises.

Room for Improvement: Icinga could benefit from easier setup for those with limited technical expertise, enhanced scalability, and more intuitive user interfaces. ServiceNow IT Operations Management may improve by offering more affordable pricing options, simpler customization processes, and faster implementation times.

Ease of Deployment and Customer Service: Icinga's straightforward deployment process is appealing but may require technical expertise for optimal setup. ServiceNow IT Operations Management offers cloud-based deployment and comprehensive training and support, suitable for larger organizations seeking a seamless setup.

Pricing and ROI: Icinga's open-source model provides a low initial investment with significant ROI for monitoring solutions. ServiceNow IT Operations Management involves a higher setup cost but justifies it with enhanced capabilities and integration options, delivering greater long-term value for enterprises needing extensive IT management solutions.

To learn more, read our detailed Icinga vs. ServiceNow IT Operations Management Report (Updated: September 2026).

Buyer's Guide

Icinga vs. ServiceNow IT Operations Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in IT Infrastructure Monitoring

50th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (44th), Server Monitoring (17th), Cloud Monitoring Software (34th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of Icinga is 1.3%, down from 3.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
Icinga	1.3%
Other	97.6%

IT Infrastructure Monitoring

Featured Reviews

reviewer2292201

Innovation Service Manager at a tech services company with 201-500 employees

Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect

It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

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Abhay Bapnaa

Associate Vice President at AWL

Unified workflows have centralized ticketing and have provided real-time visibility across companies

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution has a self-healing handler where if the service is down, it is automatically restarted."

"We have found the solution to be stable."

"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."

"I use it for monitoring infrastructure and it was very good for that issue."

"We monitor all, starting from UPS to international mail chains."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

"The apply rules feature saves a lot of time."

"People should know that it is simple and advanced."

More Icinga pros

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"It is very stable and reliable; there aren't bugs or glitches, it doesn't crash or freeze, and it offers good performance."

"It is emerging as a holistic solution for enterprise service management."

"I like the solution due to the fact that it's scalable."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."

"The product is very good but can be improved by providing a detailed information section to track recurring issues and their solution."

More ServiceNow IT Operations Management pros

Cons

"Sometimes, it is very hard to keep an overview of what's happening."

"One of the areas that are frustrating is remote monitoring for more than one machine."

"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."

"The user interface should be improved."

"Icinga’s automation could be improved."

"The installation and configuration are very complex."

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."

More Icinga cons

"The pricing is high."

"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."

"I believe that technical support could improve a bit. I would rate it a six."

"The solution's subscription model could be improved."

"In providing for customers, I think that the cost of ServiceNow is quite high."

"Service mapping is pretty limited."

"It should have better integrations with other solutions."

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"The product is inexpensive compared to other DBM products."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"It's an open-source solution."

"The solution is free to use."

"We're using the free version of Icinga."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"This is an open-source solution with paid support."

"The solution is cheap."

"The price of ServiceNow IT Operations Management is expensive."

"It is expensive. It is around 10 Euros per server per month."

"The solution offers yearly licenses and a subscription model for add-on features."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"The solution is costly compared to the products offered by its competitors."

More ServiceNow IT Operations Management pricing and cost advice

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917,433 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

14%

Comms Service Provider

13%

University

13%

Financial Services Firm

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

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What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

Comparisons

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Compared 3% of the time

Nagios Core vs Icinga

Compared 3% of the time

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Compared 4% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 3% of the time

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 3% of the time

IBM Turbonomic vs ServiceNow IT Operations Management

Compared 3% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

Icinga

October 2026

Download Icinga product report

Buyer's Guide

ServiceNow IT Operations Management

September 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Icinga Cloud Monitoring

ServiceNow ITOM

Overview

Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.

With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.

What are the key features of Icinga?

Task Delegation: Streamlines monitoring tasks across distributed systems.
Event Handler: Enables automatic service recovery with minimal intervention.
Plugin Library: Offers extensive support for integrating diverse technologies.
API Accessibility: Facilitates automation with popular tools like Terraform.
Custom Plugins: Allows easy creation and personalization for monitoring needs.

What benefits should you consider in Icinga reviews?

Flexibility: Tailors monitoring to specific requirements with community support.
Scalability: Successfully manages growing infrastructure demands.
Proactivity: Enhances issue identification and resource allocation.
Integration: Seamlessly works with existing IT operations platforms.

Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.

Icinga

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Icinga vs. ServiceNow IT Operations Management

September 2026

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