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Idira Identity vs OneLogin Customer Identity by One Identity comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.6
Users praise Idira Identity for time savings, cost-effectiveness, security, and positive ROI, enhancing long-term organizational effectiveness.
Sentiment score
4.7
OneLogin Customer Identity enhances security and efficiency with single passwords, benefiting financial institutions by saving time and reducing IT efforts.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
Private Wealth Advisor at Arima Fund Limited
We have seen a return on investment because we have improved our security significantly, and the frictionless sign-in saves us time.
Financial Analyst at Finastra
Protecting these assets is crucial, especially for financial institutions, to mitigate risks.
CTO at Malam Engineering PLC
Once OneLogin Customer Identity by One Identity was implemented, it reduced tickets, especially for passwords for users that were struggling to get into some applications.
IAM Analyst at a tech services company with 51-200 employees
 

Customer Service

Sentiment score
6.3
Idira Identity's support receives mixed reviews, praised for responsiveness but criticized for inconsistency in knowledge and resolution speed.
Sentiment score
5.8
OneLogin Customer Identity support is highly rated, with rapid response in Asia and USA, slower in Brazil.
They resolved the problem immediately after I reported it, on the same day, within one hour.
Access Management Analyst at Telefónica
They respond immediately when requests are raised, and they are always available for priority one tickets.
Lead Identity Engineer at a tech vendor with 501-1,000 employees
I received prompt responses and support, which I would rate as very good.
Cybersecurity Delivery Analyst at Accenture
If a customer has purchased a P1 level package, then they are available immediately.
Senior Analyst at Toll Holdings Limited
Every time I needed anything, they were very quick and I could solve things within a maximum of a couple of hours.
IAM Analyst at a tech services company with 51-200 employees
The customer support for OneLogin Customer Identity is top-notch.
Financial Analyst at Finastra
 

Scalability Issues

Sentiment score
7.1
Idira Identity is highly scalable and adaptable, suitable for various company sizes, but architectural scalability can be complex.
Sentiment score
6.7
OneLogin Customer Identity is scalable and effective for growing demands but has issues with browser extensions and session timeouts.
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
Cybersecurity Delivery Analyst at Accenture
You can scale it out pretty easily, and you can implement it very small.
Cloud Specialist at Perini Beheer
CyberArk Identity is definitely a scalable solution; it all depends on the money that you have, as with anything else.
Senior Cyber Security Specialist Architect at a outsourcing company with 11-50 employees
It doubled in size and it still was handling fine with no gaps or issues.
IAM Analyst at a tech services company with 51-200 employees
OneLogin Customer Identity is very scalable because it handles all my organization's business applications under one roof where they are secure, easy to log in, and save a lot of time.
Financial Analyst at Finastra
In terms of scalability for OneLogin Customer Identity, I don't think it has great scalability because many times users have reported issues about their loading browser extension and sometimes their session timeout.
Senior Analyst at Toll Holdings Limited
 

Stability Issues

Sentiment score
7.9
Idira Identity is reliable with high performance ratings, occasional regional issues, and strong user confidence in its stability.
Sentiment score
7.9
OneLogin Customer Identity is praised for its stability and reliability, experiencing minimal downtime due to integration issues.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
Private Wealth Advisor at Arima Fund Limited
When you have it in the cloud, you have CyberArk every time you need it.
Access Management Analyst at Telefónica
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
Senior Cyber Security Specialist Architect at a outsourcing company with 11-50 employees
I have not experienced downtime.
Financial Analyst at Finastra
OneLogin Customer Identity by One Identity is stable.
Analista de Suporte at a consultancy with 11-50 employees
OneLogin Customer Identity by One Identity is stable.
IAM Analyst at a tech services company with 51-200 employees
 

Room For Improvement

Idira Identity faces challenges with integration, usability, documentation clarity, and CyberArk struggles with reporting complexity and scalability issues.
OneLogin Customer Identity needs mobile app improvements, better performance, clearer documentation, enhanced features, and more affordable pricing.
It would be helpful if they released a generalized document for processes such as migration.
Cybersecurity Delivery Analyst at Accenture
Integration or deployment is extremely difficult for CyberArk Identity.
Head of IT at Skutin Solutions
There's a need to enhance network performance.
Senior Technology Manager at a outsourcing company with 501-1,000 employees
Clarity in documentation, similar to that with Thales and Fortinet, simplifies our job and helps us convince clients by providing links to credible sources.
CTO at Malam Engineering PLC
Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding.
Senior Analyst at Toll Holdings Limited
The needed improvements for the mobile app could also include enhancing the user interface to be more user-friendly and easy to customize to fit a user's preference or needs.
Financial Analyst at Finastra
 

Setup Cost

Idira Identity offers flexible, slightly expensive pricing with justified service quality and discounts, appealing to medium to large enterprises.
Enterprise buyers have mixed reviews on OneLogin's pricing; some find it cost-effective, others struggle with high costs.
Regarding pricing, it can be quite a lot for small companies.
Access Management Analyst at Telefónica
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
Head of IT at Skutin Solutions
For comparison, Okta was around five dollars per user.
Lead Identity Engineer at a tech vendor with 501-1,000 employees
for larger numbers of users, the price per user stays the same, which impacts budgeting and negotiations negatively.
Analista de Suporte at a consultancy with 11-50 employees
My experience with pricing, setup cost, and licensing has been that the price is one of the most cost-effective tools, especially regarding great signing and security.
Financial Analyst at Finastra
OneLogin Customer Identity is cheaper than Okta.
Senior Analyst at Toll Holdings Limited
 

Valuable Features

Idira Identity provides advanced security features and integration, enhancing operational efficiency and compliance for user access management.
OneLogin Customer Identity improves security and efficiency with single sign-on, multi-factor authentication, and AI analytics for enhanced functionality.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
Head of IT at Skutin Solutions
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
Cloud Specialist at Perini Beheer
It is the most powerful access management system.
Access Management Analyst at Telefónica
The best features OneLogin Customer Identity offers include the ability to store credentials for different applications, one-click login to all platforms, top-notch security for our application, privacy and security for compliance, ease of employee efficiency, and enhanced security for remote workers.
Financial Analyst at Finastra
The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process.
CTO at Malam Engineering PLC
OneLogin Customer Identity has a feature of passwordless authentication.
Senior Analyst at Toll Holdings Limited
 

Categories and Ranking

Idira Identity
Ranking in Customer Identity and Access Management (CIAM)
6th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
29
Ranking in other categories
Authentication Systems (7th), Identity Management (IM) (8th), Authorization Software (2nd), Enterprise Password Managers (9th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (6th), Cloud Resource Access Management (3rd)
OneLogin Customer Identity ...
Ranking in Customer Identity and Access Management (CIAM)
9th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Idira Identity is 4.6%, up from 3.6% compared to the previous year. The mindshare of OneLogin Customer Identity by One Identity is 1.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Mindshare Distribution
ProductMindshare (%)
Idira Identity4.6%
OneLogin Customer Identity by One Identity1.6%
Other93.8%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Unified customer identity has delivered seamless branded logins and secure passwordless access
There are some issues I dislike about OneLogin Customer Identity. Customers are still facing performance inconsistencies. Many times users have reported issues such as slow loading times, some occasional browser extension failures, and long session timeout behaviors. There is also complex implementation and configuration. Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding. This will take a larger amount of time for deployment. Customization is easy but it takes time to customize, so it depends on the situation. Occasional service interruptions also occur. During my tenure, some users reported occasional outages or connectivity glitches which disrupted access to business applications.
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Top Industries

By visitors reading reviews
Outsourcing Company
13%
Financial Services Firm
13%
Construction Company
10%
Manufacturing Company
9%
Outsourcing Company
28%
Financial Services Firm
14%
Computer Software Company
11%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
The area that is missing much is about the reporting part. I would rate Idira Identity in general about eight. It has a good set of features compared to other identity security platforms. It's well...
What is your primary use case for CyberArk Identity?
I'm working with on-premises solutions. Back in the time there were no other options. I use multi-factor authentication with Idira Identity. I sell it, I deploy it, so it's something that is really...
What is your experience regarding pricing and costs for OneLogin Customer Identity?
My experience with pricing, setup costs, and licensing is a bit negative because, although the solution is amazing and a very good system, the prices are a bit exaggerated, especially at larger sca...
What needs improvement with OneLogin Customer Identity?
From my perspective, there is nothing to add for OneLogin Customer Identity by One Identity to be improved; everything is clear on my side.
What is your primary use case for OneLogin Customer Identity?
OneLogin Customer Identity by One Identity serves as our main authentication solution for logins to third-party applications such as AWS, Secret Server, Jamf, and SCCM, where we use SAML login to a...
 

Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Information Not Available
Find out what your peers are saying about Idira Identity vs. OneLogin Customer Identity by One Identity and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.