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Kaseya IT Center vs Pulseway comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya IT Center
Ranking in Server Monitoring
21st
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Pulseway
Ranking in Server Monitoring
28th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (75th), Remote Monitoring and Management (RMM) (17th)
 

Mindshare comparison

As of October 2026, in the Server Monitoring category, the mindshare of Kaseya IT Center is 0.9%, up from 0.5% compared to the previous year. The mindshare of Pulseway is 2.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
Kaseya IT Center0.9%
Pulseway2.1%
Other97.0%
Server Monitoring
 

Featured Reviews

DA
IT Support Admin at Kuehne & Nagel Inc.
A tool that helps a user speed up the process of installation and automate certain processes
Για τη συντήρηση προϊόντων, το Kaseya IT Center τοποθετεί τα νέα αρχεία στο αποθετήριο και αυτά αντιγράφονται με διακομιστές, επομένως όταν εκτελούμε μια εντολή στην εταιρεία μας, αυτή διέρχεται από τους διακομιστές. Μερικές φορές, υπάρχουν ορισμένες περιοχές που οφείλονται σε αλλοιώσεις του προϊόντος, αλλά δεν πειράζει, καθώς το Kaseya IT Center διορθώνει το πρόβλημα γρήγορα. Στο παρελθόν, είχαμε κάποια μεγάλα προβλήματα με τους διακομιστές του προϊόντος να είναι εκτός λειτουργίας για περίπου τρεις εβδομάδες λόγω κάποιας επίθεσης ransomware που έλαβε χώρα σε παγκόσμιο επίπεδο. Όχι μόνο η εταιρεία μας, αλλά όλοι στον κόσμο που χρησιμοποιούσαν το προϊόν επηρεάστηκαν από αυτήν. Το προϊόν έχει βελτιώσει το επίπεδο ασφαλείας του και προς το παρόν η εταιρεία μας δεν αντιμετωπίζει κανένα πρόβλημα με τη λύση. Συνιστώ το προϊόν σε άλλους που σκοπεύουν να το χρησιμοποιήσουν, καθώς είναι ένα ωραίο προϊόν που σας επιτρέπει να κάνετε εύκολα τη δουλειά σας, ενώ παράλληλα σας επιτρέπει να αναλάβετε το κομμάτι της αντιμετώπισης προβλημάτων. Βαθμολογώ το συνολικό εργαλείο με οκτώ στα δέκα.
reviewer2132892 - PeerSpot reviewer
Owner at Hogan's Systems Consulting, LLC
Great notifications, a wide variety of features, and excellent monitoring capabilities
It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop. It's nice to be able to do things remotely using my phone; however, in many cases, it would be very helpful to be able to do things from a desktop or laptop computer. This would be especially useful for things like remote access to computers. It's too hard to do much on a Windows computer using a tiny phone screen. Being able to do things from a desktop or laptop computer would be much more productive.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a product that is very easy to learn."
"Kaseya IT Center is a platform that is growing all the time and expanding with more scripts and new capabilities, and it is useful and very easy to learn."
"Kaseya's Synthetic Backup functionality impressed me."
"The solution's technical support is good."
"The solution has great workflow and server modules."
"The setup is simple."
"They provide a lot of features; it's good and easy software."
"It gives you remote control and has a mobile app."
"Using this platform has allowed us to reach and assist our remotely based clients, regardless of their location provided they have an internet connection."
"So this solution allows for 24/7 support and is very handy."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
 

Cons

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"Agent communications with the server often fails if Internet access is slow."
"At times, there is degradation in performance."
"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."
"Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform."
"They have good technical support but it's not excellent."
"There are some bugs or glitches."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."
 

Pricing and Cost Advice

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
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Top Industries

By visitors reading reviews
No data available
Construction Company
12%
Outsourcing Company
11%
Comms Service Provider
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

IT Center
No data available
 

Overview

 

Sample Customers

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
Dell, Canon, Siemens, Harvard University, Northwestern University
Find out what your peers are saying about Kaseya IT Center vs. Pulseway and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.