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LastPass Business vs PagerDuty Operations Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
LastPass Business increases security by 50%, reduces costs, and enhances efficiency with multi-factor authentication and seamless integrations.
Sentiment score
5.5
PagerDuty Operations Cloud boosts ROI by automating tasks, reducing downtime, costs, and stress, while enhancing incident response efficiency.
It has positively impacted my company not only by saving my technical time and allowing my team to service more customers, but because of this, my company is able to save on the number of techs we need to employ.
Technical Service Specialist at PwC
I have seen a return on investment, as it has decreased the risk of lost digital assets, decreased IT management time by forty to fifty percent, and increased our security to forty-five to fifty percent.
Finance Manager at Saint-Gobain ADFORS CZ s.r.o.
It is a secured and automated way for logins and identity management, which leads to easier handling.
Senior Software Engineer at Procter & Gamble
The escalation was not possible at all before, which led to the L1 team being under too much stress.
Software Developer at Webspruce
The alert reduction feature has greatly impacted our ability to prevent costly incidents, as we can accurately respond to alerts with the help of autonomous AI agents, which reduces erroneous notifications.
Sr.Devops engineer at Scaler
We definitely save time with PagerDuty Operations Cloud. It saves more than half an hour—30 minutes—for each incident.
Sr. Specialist at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
7.3
LastPass Business is praised for proactive support; however, some users desire improved direct communication and technical assistance.
Sentiment score
6.9
PagerDuty Operations Cloud support is praised for responsiveness and helpfulness, with 24/7 availability and effective communication despite minor issues.
Customer support is very responsive, meaning they are available 24/7 and reachable through a variety of means.
Senior Software Engineer at GPA
The customer support for LastPass Business is very proactive and responsive.
Technical Service Specialist at PwC
I would recommend LastPass Business because it has improved security in my organization.
Human Resources Manager at Dow
PagerDuty Operations Cloud is a good product for the organization and the support team is highly effective and responsive.
Delivery Manager at Cognizant
We have standing weekly calls to discuss any doubts, and there is a dedicated team, including an engineer and a PagerDuty Relations Manager, assigned to support us.
Technology Analyst at Infosys
we have never had an issue when reaching out to someone in customer service
Senior Cloud Operations Engineer at IMO Health
 

Scalability Issues

Sentiment score
7.0
LastPass Business is scalable, managing growth well, but faces challenges with global administration and integration with other features.
Sentiment score
7.4
PagerDuty Operations Cloud offers scalable solutions for teams of any size, with seamless integration and advanced automation, though costly.
I would say it is very scalable because it can handle my organization's growth.
Senior Software Engineer at Procter & Gamble
It can handle all the accounts and other applications of my organization.
Technical Support Engineer at Capgemini
It can be used by any size of organization, whether small, medium, or large.
Senior Software Engineer at EY
Scalability for PagerDuty Operations Cloud is excellent, and I rate it at 9.9.
Network Operations Center Engineer at HTC Global Inc
Whatever top-notch tools we are using as an enterprise solution, PagerDuty Operations Cloud has kept itself current and integrates nicely with all the tools we use these days.
Lead Engineer, Cloud Operations at a tech vendor with 5,001-10,000 employees
We are able to extend our PagerDuty Operations Cloud configuration without major challenges or changes to our overall operational model.
Lead Data Ops Engineer at Wipro Limited
 

Stability Issues

Sentiment score
7.8
LastPass Business is stable with minor issues, praised for reliability in password retrieval and daily operations.
Sentiment score
8.3
PagerDuty Operations Cloud is praised for its reliability, uptime, and scalability, making it suitable for enterprise environments.
No downtime or lagging has been experienced.
Digital Marketing Manager at Nestle
I have not experienced any downtime or lagging.
Senior Software Engineer at EY
LastPass Business is very stable because I have not experienced any lagging or downtime.
Technical Support Engineer at Capgemini
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
Senior Consultant at a consultancy with 10,001+ employees
It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.
CSO C Apac at Autodesk, Inc.
PagerDuty Operations Cloud is the most stable solution.
Senior Cloud Engineer at Ollion
 

Room For Improvement

LastPass Business can enhance user satisfaction by improving flexibility, UI, sync, MFA options, and support response.
PagerDuty Operations Cloud struggles with usability, pricing, alert noise, and needs UI enhancements, advanced AI, and better integration.
The extension sometimes has a problem and gives errors when saving a new password, especially the Chrome extension.
Business Development Manager at ISC
Another great option for LastPass Business would be to periodically notify me of logins that I have saved that have not been used for 12 months and above.
Technical Service Specialist at PwC
The mobile app should be enhanced to make the app more stable for Android, especially.
Digital Marketing Manager at Nestle
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Sr Director - Global Support APJ at HashiCorp
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Senior SRE at IBM
Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.
DevOps Engineer at Miratech
 

Setup Cost

LastPass Business is praised for affordability and flexibility but criticized for recent price hikes and adjusting license difficulties.
PagerDuty's pricing is high but justified for larger enterprises due to its features; flexible plans suit varied needs.
My experience with LastPass Business pricing, setup cost, and licensing is that it is a very cost-effective and affordable tool.
Technical Service Specialist at PwC
The experience with pricing, setup cost, and licensing has been that the price is very cost-effective.
Digital Marketing Manager at Nestle
My experience with pricing, setup cost, and licensing is that this is one of the cost-effective tools.
Senior Software Engineer at Procter & Gamble
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
Senior SRE at IBM
The pricing for PagerDuty Operations Cloud is a bit expensive, especially for startups like us, compared to the other platform which I mentioned, which is Rootly.
Dev Ops Engineer at a consultancy with 11-50 employees
Licensing is straightforward but scaling seats for larger teams can get expensive, especially when adding advanced features.
Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees
 

Valuable Features

LastPass Business streamlines password management and security with features like multi-factor authentication and secure password sharing.
PagerDuty Operations Cloud boosts productivity through seamless integration, real-time alerts, efficient incident management, and enhanced communication for swift issue resolution.
LastPass Business has positively impacted my organization because it is very secure. It has improved our security because LastPass Business protects passwords using strong and unique passwords that are stored in an encrypted vault for maximum protection.
Technical Service Specialist at PwC
The ability to share passwords between staff when needed without them being sent by email or passed around on notes makes it much more secure.
Digital Marketing Manager at Nestle
LastPass Business has positively impacted my organization because my whole organization has been using this tool for business, and now all employees are able to monitor password strength, usage, and even access to different accounts.
Senior Software Engineer at Procter & Gamble
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Sr Director - Global Support APJ at HashiCorp
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
Software Developer at Webspruce
 

Categories and Ranking

LastPass Business
Ranking in AIOps
9th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
23
Ranking in other categories
Single Sign-On (SSO) (7th), Enterprise Password Managers (7th)
PagerDuty Operations Cloud
Ranking in AIOps
3rd
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
104
Ranking in other categories
Process Automation (3rd), IT Alerting and Incident Management (1st), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)
 

Mindshare comparison

As of October 2026, in the AIOps category, the mindshare of LastPass Business is 1.4%, up from 0.3% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 2.3%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud2.3%
LastPass Business1.4%
Other96.3%
AIOps
 

Featured Reviews

John Lewis - PeerSpot reviewer
Senior Software Engineer at EY
Centralized password vault has transformed access control and dramatically improved security
LastPass Business is a seamless password management tool. Now we use it across the company and it helps streamline the storage and retrieval of the myriad of passwords that we all encounter on the web these days, making it easy to share across accounts and help individuals get access to the passwords they need to do their jobs quickly and easily. It is a better alternative than having to remember passwords or write them down on Post-it notes, especially as most of our staff has transitioned to remote work. It solves most of our information technology and cybersecurity issues. LastPass Business does a good job of organizing passwords and making it easy to share some and not others. I have a personal and a company LastPass Business account, and it is seamless to shift between them. The website autofill integration is great and makes logging into sites a breeze. Autofill helps us log in seamlessly to various apps where we do not have to remember the password; it automatically autofills the password and we are able to log in, saving a lot of time. LastPass Business has a good structure to manage different departments' passwords and suggests strong passwords when setting up new accounts. It allows users to not have to remember the password since it is saved securely. It has a Vault that saves and stores organization-wide credentials. I love that because it is very secure and saves time from having to ask a coworker for their logging information. We are able to share that information and remotely collaborate easily. It has increased our security by 40 to 55 percent because LastPass Business has a Vault that saves and stores organization-wide credentials where it is very secure and easy to access. It saves time from having to ask a coworker for their logging information, takes the stress out of worrying about internet security and related threats, and helps make the onboarding and offboarding process easier for the HR and OPS teams with little concern for employees changing logins and little to no worry about data breaches and other security issues. Since we deployed it, we do not have to waste time logging into multiple apps in my organization. It makes it very easy for new hires to be able to log in to multiple apps within LastPass Business, saving a lot of time. LastPass Business is deployed in my organization as a Hybrid Cloud.
reviewer2879727 - PeerSpot reviewer
Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees
Unified incident response has reduced alert noise and improves on-call focus and coordination
PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
11%
Comms Service Provider
9%
Outsourcing Company
9%
Outsourcing Company
11%
Financial Services Firm
11%
Performing Arts
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Large Enterprise17
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise26
Large Enterprise80
 

Questions from the Community

What needs improvement with LastPass Enterprise?
There is a need for the ability to connect with sales to add a license in a timely manner. So far, I've been working on this for over a week.
What is your primary use case for LastPass Enterprise?
I use LastPass for password security and passkeys for accessing systems. We also utilize shared password folders within a business unit.
What needs improvement with PagerDuty?
One area I would like to see improved is making complex alerts configuration and routing rules easier to set up and manage. PagerDuty Operations Cloud's flexibility is useful, but some advanced con...
What is your primary use case for PagerDuty?
I primarily use PagerDuty Operations Cloud for managing incidents and monitoring all critical services on our application. I rely on it most for real-time alerts, automated incident routing, on-cal...
 

Also Known As

LastPass Enterprise, Lastpasss Teams
No data available
 

Overview

 

Sample Customers

Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about LastPass Business vs. PagerDuty Operations Cloud and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.