Nastel AutoPilot [EOL] vs New Relic comparison

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Nastel AutoPilot [EOL]

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Executive SummaryUpdated on Nov 23, 2025

Nastel AutoPilot [EOL] and New Relic compete in application performance management and monitoring. New Relic appears to have the upper hand due to its comprehensive feature set and perceived value.

Features: Nastel AutoPilot [EOL] provides real-time monitoring, analytics for predictive insights, and integration with legacy systems. New Relic offers cloud-based monitoring, full-stack visibility, and machine learning capabilities.

Ease of Deployment and Customer Service: Nastel AutoPilot [EOL] has straightforward deployment for traditional systems. New Relic, with its cloud-native architecture, supports faster and more versatile deployments. Nastel is known for traditional support, while New Relic has extensive online resources.

Pricing and ROI: Nastel AutoPilot [EOL] is attractive for its lower initial setup cost. New Relic, with higher pricing, provides greater return on investment through its advanced capabilities and scalability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: October 2026).

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nastel AutoPilot [EOL]

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Featured Reviews

it_user226614

Global Head of Performance and Service Metrics at a consultancy with 51-200 employees

You can easily scale it for high message rates, but it's primarily a flow-monitoring tool rather than an APM.

Autopilot is a middleware-centric business transaction monitoring tool that includes a Complex Event Processor (CEP) for transaction data. Architecture AutoPilot Probes are lightweight performance measurement and monitoring tools for live applications that are executed at defined points within the…

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can easily scale it for high message rates."

"Very simple to use and is a very useful tool."

"Nastel is a world-class company that has partnership amongst other positive qualities embedded into its cultural fiber."

"Flexible environment"

"The database trace was the most useful service, helping us improve performance on our servers by more than 30%."

"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."

"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."

"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

"New Relic APM is a very good, tailor-made solution."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

More New Relic pros

Cons

"Documentation"

"The GUI is quite basic and middleware-centric."

"Needs to quickly implement support for all variety of servers."

"Quality Assurance testing for new releases need to be more thorough"

"If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily."

"I'd like to see alerting based on custom insight queries."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"The deployment process could be improved."

"Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach."

"There may be issues with scalability with individual users sending events up to the cloud."

"If you are concerned about how your services behave, then New Relic shouldn't be your first choice."

"Raw transaction didn’t give us data that we needed."

More New Relic cons

Pricing and Cost Advice

Information not available

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"This solution required a license and it is better than some other competitors."

"We're paying for the New Relic APM license annually."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"I think the pricing is reasonable."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

11%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Application Performance Monitoring (APM) and Observability

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Nastel AutoPilot [EOL] is a comprehensive, end-of-life monitoring solution for businesses seeking enhanced application performance management and middleware automation.

Designed for technically adept professionals, Nastel AutoPilot [EOL] provides robust monitoring and automation capabilities aimed at streamlining middleware operations and boosting application performance. It is utilized for detecting, predicting, and resolving IT issues before they impact business operations, helping enterprises ensure reliability in critical systems.

What are the key features?

Real-Time Monitoring: Continuously observes application behavior to detect anomalies instantly.
Predictive Analytics: Anticipates potential issues, facilitating proactive management.
Automatic Problem Resolution: Automates responses to incidents, reducing manual intervention.
Middleware Support: Comprehensive integration support for middleware systems.

What benefits and ROI should be considered?

Increased Uptime: Minimized disruptions resulting in superior service availability.
Cost Efficiency: Reduced operational costs through automation of routine tasks.
Enhanced Performance: Optimized system performance with fewer bottlenecks.
Time Savings: Streamlined monitoring and analysis, saving valuable employee hours.

In financial services, Nastel AutoPilot [EOL] is leveraged for transaction monitoring to ensure seamless operations. In healthcare, it helps maintain critical application reliability, safeguarding patient data integrity and facilitating compliance. Its deployment varies across industries but consistently aims for IT operational excellence.

meshIQ

New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.

Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.

What are New Relic's key features?

Server Monitoring: Provides insights into system health and performance metrics.
Real-Time Application Performance Insights: Offers instant data on application performance and user experience.
Customizable Dashboards: Tailor dashboards to display the most relevant data for specific needs.
API Integration: Supports integration with external tools for enhanced performance tracking.
Scalability: Adapts to the growing needs of enterprises, ensuring continuous monitoring effectiveness.
Synthetic Monitoring: Simulates user interactions to preemptively identify potential issues.

Why consider New Relic's benefits?

In-Depth Data: Access to comprehensive application data for quick issue resolution.
Efficient Alerting: Real-time alerts to identify and address problems swiftly.
Improved Performance: Metrics and insights that facilitate enhanced application performance.
Tool Integrations: Integration enhances value by combining various system insights.

In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.

Sample Customers

Banamex, Barclays Capital, Bank of Bermuda, California Commerce Bank, Calyon Corporate and Investment Bank, CGEY, Checkfree Corporation, CIBC, CitiCard, Citicorp, New York, Citigroup Inc., CME Group Inc., Credit Agricole Indosuez Luxembourg, Credit Suisse, CRIF, Deutsche Bundesbank, Dresdner Kleinwort Wasserstein, DTCC, FannieMae, Fidelity (FMR), First Citizens Bank & Trust, Fortis Investments, GE Money Americas, GE Money Bank, HP, HP/WestLB Systems, HSBC, HSH Nordbank, IG Index, i-bp Banque, Populaire, Interpay Nederland B.V., IZB - Informatikzentrum Bayern GmbH & Co., JP Morgan, Lehman Brothers Holdings Inc., MGIC (Mortgage Guaranty Insurance Corporation) NYSE, OMGEO, People's Bank (Ct), Peoples United Bank, Phoenix Informatica Bancaria S.p.A., PinkRoccade, Santander Bank, SKOFIN, Sociale Verzekeringsbank, Thomson Financial, UBS, UMB Financial Corporation

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Application Performance Monitoring (APM) and Observability