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Nastel AutoPilot [EOL] vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Nastel AutoPilot [EOL]
Average Rating
8.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th), IT Alerting and Incident Management (6th)
 

Featured Reviews

it_user226614 - PeerSpot reviewer
Global Head of Performance and Service Metrics at a consultancy with 51-200 employees
You can easily scale it for high message rates, but it's primarily a flow-monitoring tool rather than an APM.
Autopilot is a middleware-centric business transaction monitoring tool that includes a Complex Event Processor (CEP) for transaction data. Architecture AutoPilot Probes are lightweight performance measurement and monitoring tools for live applications that are executed at defined points within the…
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Nastel is a world-class company that has partnership amongst other positive qualities embedded into its cultural fiber."
"Flexible environment"
"Very simple to use and is a very useful tool."
"You can easily scale it for high message rates."
"Real-time indexing in Splunk ITSI (IT Service Intelligence) has helped me by requiring me to take actions as soon as possible before the customer even notices the issue."
"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"It has saved a lot of time, made things more efficient, made budgeting easy, and made it enjoyable to learn and use as a tool."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"Customers have noted the solution helps streamline incident management."
 

Cons

"The GUI is quite basic and middleware-centric."
"Documentation"
"Needs to quickly implement support for all variety of servers."
"Quality Assurance testing for new releases need to be more thorough"
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head."
"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"The license cost is expensive."
"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."
"We also faced challenges relating to UI development — being able to get the UI the way we wanted it to look performance-wise. Some of the customization levels of the UI just weren't there."
"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."
 

Pricing and Cost Advice

Information not available
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is expensive."
"Splunk pricing is high."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Splunk ITSI is expensive compared to other tools."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
15%
Manufacturing Company
12%
Financial Services Firm
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
 

Overview

 

Sample Customers

Banamex, Barclays Capital, Bank of Bermuda, California Commerce Bank, Calyon Corporate and Investment Bank, CGEY, Checkfree Corporation, CIBC, CitiCard, Citicorp, New York, Citigroup Inc., CME Group Inc., Credit Agricole Indosuez Luxembourg, Credit Suisse, CRIF, Deutsche Bundesbank, Dresdner Kleinwort Wasserstein, DTCC, FannieMae, Fidelity (FMR), First Citizens Bank & Trust, Fortis Investments, GE Money Americas, GE Money Bank, HP, HP/WestLB Systems, HSBC, HSH Nordbank, IG Index, i-bp Banque, Populaire, Interpay Nederland B.V., IZB - Informatikzentrum Bayern GmbH & Co., JP Morgan, Lehman Brothers Holdings Inc., MGIC (Mortgage Guaranty Insurance Corporation) NYSE, OMGEO, People's Bank (Ct), Peoples United Bank, Phoenix Informatica Bancaria S.p.A., PinkRoccade, Santander Bank, SKOFIN, Sociale Verzekeringsbank, Thomson Financial, UBS, UMB Financial Corporation
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Splunk, Dynatrace, Datadog and others in Application Performance Monitoring (APM) and Observability. Updated: October 2026.
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