New Relic vs Oracle Log Analytics Cloud Service comparison

Why PeerSpot?

New Relic and Oracle are both solutions in the IT Operations Analytics category. New Relic is ranked #3 with an average rating of 8.3, while Oracle is ranked #16. New Relic holds a 8.0% mindshare in IOA, compared to Oracle’s 2.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 66% of Oracle users who would recommend it.

New Relic

Read 176 New Relic reviews

27,914 Views
3,071 Comparison Views

94% willing to recommend

Oracle Log Analytics Cloud ...

Read 3 Oracle Log Analytics Cloud Service reviews

904 Views
895 Comparison Views

66% willing to recommend

New Relic

Oracle Log Analytics Cloud ...

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Executive SummaryUpdated on Jan 1, 2025

New Relic and Oracle Log Analytics Cloud Service compete in the log management and analytics category. New Relic has the upper hand in pricing and customer support, while Oracle Log Analytics Cloud Service is superior in features, offering a comprehensive solution for those prioritizing extensive analytics capabilities.

Features: New Relic offers an intuitive dashboard, real-time monitoring, and customizable alerts for deep insights. It integrates smoothly with existing systems. Oracle Log Analytics Cloud Service includes robust machine learning integrations, a wide range of analytical tools for advanced queries, and detailed data visualizations.

Ease of Deployment and Customer Service: New Relic features straightforward deployment with minimal setup, supported by comprehensive documentation and strong customer service. Oracle Log Analytics Cloud Service has a cloud-native deployment model that can initially be challenging but benefits from an extensive support network that aids in problem resolution.

Pricing and ROI: New Relic provides competitive pricing leading to higher immediate ROI. Oracle Log Analytics Cloud Service, with a higher initial setup cost, delivers long-term value through its extensive feature set, suggesting greater cost efficiency despite the initial cost.

To learn more, read our detailed New Relic vs. Oracle Log Analytics Cloud Service Report (Updated: September 2026).

Buyer's Guide

New Relic vs. Oracle Log Analytics Cloud Service

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Oracle Log Analytics Cloud ...

Ranking in IT Operations Analytics

16th

Average Rating

7.4

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the IT Operations Analytics category, the mindshare of New Relic is 8.0%, down from 13.4% compared to the previous year. The mindshare of Oracle Log Analytics Cloud Service is 2.4%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Mindshare Distribution
Product	Mindshare (%)
New Relic	8.0%
Oracle Log Analytics Cloud Service	2.4%
Other	89.6%

IT Operations Analytics

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Niranjan Singh

Principal Solution Architect- Security & Privacy at Sify Technologies

Provides different types of logs, but the logs are dispersed in different layers

As per RBI's regulations, we have to perform active log collection and retention of logs for a certain period. The market is too competitive, and various technologies are being adopted. Different cloud providers are available in the market. I am an SIEM service provider. My technology should be well-versed to accommodate all kinds of landscapes from where I can actively collect and process real-time events. I might lose a customer if I miss something due to a technical glitch. Once I address a specific requirement, Oracle should consider it a universal problem. We have to secure the information assets in today's world. This information should be secure in all kinds of environments and geographies, whether deployed on-premise or on the cloud. All different types of logs are available in a unified manner in Oracle. Overall, I rate the solution a five or six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best features New Relic offers are end-to-end tracing of any calls and custom dashboards."

"It's given us the ability for anyone to know how our customers experience our application."

"We are able to drill down and see what is going on in the system."

"It’s a solid product; they continue to innovate year after year, and they’re a very solid product and a very solid company."

"We like the performance of the product; it's very good, very reliable, and all features are capable of responding to our requirements."

"I advise that New Relic is the best APM tool available, providing everything you need to pinpoint root causes for performance bottlenecks and serving as an effective observability tool for production telemetry metrics."

"The most valuable features are the dashboards and tracing."

"We have a standard visibility process for any application that rolls out, and it gives us the ability to train our people and provide a more responsive application."

More New Relic pros

"The most valuable feature is mapping."

"The solution provides different types of logs like audit, service, and API logs."

"Using this solution enables our users to figure out, within a second, any problems with the application or the database."

"The IT analysis provides the best solution as to how the infrastructure is going."

Cons

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

"One issue is cost."

"Sometimes it works really slow, but I think it depends on the organization-to-organization usage."

"The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth."

"Doesn't recognized some third party transaction traces."

"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."

"There may be issues with scalability with individual users sending events up to the cloud."

More New Relic cons

"The logs in the solution are dispersed in different layers, so we have to pick the logs from different areas."

"The pricing could be improved."

"The reporting is sometimes a little slow."

Pricing and Cost Advice

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The price was one of the reasons we chose this solution."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The pricing and licensing are too high."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

More New Relic pricing and cost advice

"The solution is cheap compared to its alternatives."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Product Reports

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Buyer's Guide

IT Operations Analytics

September 2026

Oracle Log Analytics Cloud Service report

Download Oracle Log Analytics Cloud Service product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Oracle Log Analytics Cloud Service is a robust platform targeting enterprises needing advanced log analysis to enhance system performance and reliability. It offers real-time insights into log data, empowering users to make informed decisions swiftly.

This service is designed to handle extensive log data analysis with precision, making it an essential tool for IT professionals. It provides comprehensive data visualization and instant detection of anomalies, ensuring smooth IT operations. Users can delve deep into log data with its interactive dashboards and collaborative capabilities, enabling teams to monitor and troubleshoot efficiently.

What are the core features of Oracle Log Analytics Cloud Service?

Real-Time Log Analytics: Detect issues promptly with continuous monitoring and analysis.
Data Visualization: Gain insights through clear and intuitive graphical representations of log data.
Anomaly Detection: Identify deviations from normal behavior for proactive measures.
Scalable Architecture: Easily manages scale to accommodate growing data needs.
Advanced Query Language: Customize searches for detailed data mining.

What benefits and ROI can users expect?

Improved Efficiency: Streamlines log management, saving time and resources.
Cost Reduction: Lower operational costs through automated log analysis.
Enhanced Security: Early threat detection minimizes potential damage.
Better Decision Making: Real-time insights support strategic planning.

In industries like finance and telecommunications, Oracle Log Analytics Cloud Service is pivotal for ensuring uptime and security. Its application in these sectors is invaluable for monitoring transaction logs in real-time and guaranteeing compliance with regulatory standards.

Oracle

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Safexpress, Optima, Astute Business Solutions

Buyer's Guide

New Relic vs. Oracle Log Analytics Cloud Service

September 2026

Free Report: New Relic vs. Oracle Log Analytics Cloud Service

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