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New Relic vs VictoriaMetrics comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 16, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.
Sentiment score
6.8
VictoriaMetrics delivers 30%-60% cost savings and operational efficiency by reducing downtime, achieving smoother upgrades, and optimizing resources.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
time was saved due to simplicity and a shorter learning curve compared to other tools.
Director at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
7.3
New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.
Sentiment score
5.8
VictoriaMetrics' customer service is proactive and helpful, with users praising its effective ticketing system during setup issues.
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
We reached out once or twice for minor issues during the initial setup and integration, and they were helpful in resolving the issues.
Director at a consultancy with 11-50 employees
We use the open-source version of VictoriaMetrics, so we did not require any customer support.
Software Engineer at a outsourcing company with 201-500 employees
 

Scalability Issues

Sentiment score
7.6
New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.
Sentiment score
7.3
VictoriaMetrics excels in scalability, offers fast queries, reliable performance, and easy deployment, supporting growth effectively without complex upgrades.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
We deploy and embed it in our Helm chart and it works out of the box.
Founder
VictoriaMetrics has handled increases in data and users smoothly so far.
Director at a consultancy with 11-50 employees
 

Stability Issues

Sentiment score
7.9
New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.
Sentiment score
8.7
VictoriaMetrics is praised for its exceptional stability and reliability, delivering accurate and consistent performance without frequent updates.
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
The accuracy and reliability of the output I get from VictoriaMetrics are quite accurate and reliable.
SRE Lead, Infosec Officer at a financial services firm with 10,001+ employees
VictoriaMetrics stores metrics and when you query it, it gives you metrics.
Head of Application Support
 

Room For Improvement

Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.
VictoriaMetrics seeks UI improvements, better OpenTelemetry integration, expanded features, enhanced documentation, and simplified queries for improved usability.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
For our use cases, it is a really good offering, and while we would be interested to see what else it brings in the future, at this point in time it checks all our boxes and we are quite satisfied with it.
Director at a consultancy with 11-50 employees
VictoriaMetrics is quite a good project and quite easy to use overall.
Software Engineer at a outsourcing company with 201-500 employees
I compared it with my experience on other time series databases, and it has a huge advantage, so I do not see the need for urgent improvements or optimizations.
Software Engineer & Data Analyst at a consultancy with 11-50 employees
 

Setup Cost

New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.
VictoriaMetrics is praised for minimal costs and transparent billing, meeting enterprise needs without extra licensing expenses.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
We did not require any license for VictoriaMetrics since we are using the open-source version.
Software Engineer at a outsourcing company with 201-500 employees
I used the free open-source version, and it was sufficient for my needs.
Software Engineer & Data Analyst at a consultancy with 11-50 employees
 

Valuable Features

New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.
VictoriaMetrics offers high performance, scalability, and efficiency with strong compatibility and cost savings through resource-efficient features and seamless integration.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
The best aspect of using VictoriaMetrics is the reduction in resources including RAM, memory, disk, and other infrastructure requirements, which have all decreased substantially after implementation.
Software Engineer at a outsourcing company with 201-500 employees
In my experience, the best features VictoriaMetrics offers include that VM agent does its work very efficiently and does not use a lot of resources.
Head of Application Support
The light-speed query feature has made a significant difference for me because when we query, it is much faster in VictoriaMetrics compared to the other tools we had used previously.
Director at a consultancy with 11-50 employees
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
3rd
Ranking in AIOps
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd)
VictoriaMetrics
Ranking in Application Performance Monitoring (APM) and Observability
48th
Ranking in IT Infrastructure Monitoring
48th
Ranking in Cloud Monitoring Software
33rd
Ranking in AIOps
27th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
6
Ranking in other categories
Open Source Databases (17th), Server Monitoring (23rd), Log Management (38th), Container Monitoring (10th), AI Observability Services (1st)
 

Mindshare comparison

As of October 2026, in the AIOps category, the mindshare of New Relic is 6.9%, down from 9.8% compared to the previous year. The mindshare of VictoriaMetrics is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Mindshare Distribution
ProductMindshare (%)
New Relic6.9%
VictoriaMetrics0.4%
Other92.7%
AIOps
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Adil-Siddiqui - PeerSpot reviewer
Director at a consultancy with 11-50 employees
Monitoring has become faster and simpler while log storage and query performance improve
The best features VictoriaMetrics offers in my experience are light-speed querying and remote storage, along with very fast data ingestion that feels simple to use. The light-speed query feature has made a significant difference for me because when we query, it is much faster in VictoriaMetrics compared to the other tools we had used previously. When using remote storage, especially when we are trying to use Prometheus and want to keep it in the most compact form, VictoriaMetrics performs very well. Although I have not used much of the AI part of VictoriaMetrics, from what I have observed, I believe it has promising capabilities regarding governance and security. We have not yet trained the AI capabilities or had extensive usage with it, but we have used it to query and build some queries, and so far it has been very straightforward with no problems. VictoriaMetrics integrates very nicely with Prometheus and other tools; with all the other tools we have, it was a drop-in solution.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
11%
Manufacturing Company
10%
Construction Company
7%
Outsourcing Company
19%
Financial Services Firm
14%
Comms Service Provider
14%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
What is your experience regarding pricing and costs for VictoriaMetrics?
We did not require any license for VictoriaMetrics since we are using the open-source version, so the setup cost is what we incurred.
What needs improvement with VictoriaMetrics?
VictoriaMetrics is quite a good project and quite easy to use overall, though some documentation could be improved. The main area that needs improvement in VictoriaMetrics is the documentation itse...
What is your primary use case for VictoriaMetrics?
VictoriaMetrics is a time-series database that we use to handle a large volume of metrics coming from our application. We have multiple applications running, and we want to monitor everything to un...
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
VictoriaMetrics Observability Enterprise Support
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
CERN, Grammarly, Adidas, Spotify R&D, DreamHost, Traefik Labs, DSV, MHI Vestas
Find out what your peers are saying about New Relic vs. VictoriaMetrics and other solutions. Updated: October 2026.
917,403 professionals have used our research since 2012.