New Relic vs Workspace ONE Intelligence comparison

Why PeerSpot?

New Relic and Omnissa are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.3, while Omnissa is ranked #37 with an average rating of 8.5. New Relic holds a 3.7% mindshare in APM, compared to Omnissa’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Omnissa users who would recommend it.

New Relic

Read 176 New Relic reviews

27,914 Views
18,144 Comparison Views

94% willing to recommend

Workspace ONE Intelligence

Read 4 Workspace ONE Intelligence reviews

2,164 Views
2,056 Comparison Views

100% willing to recommend

New Relic

Workspace ONE Intelligence

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Workspace ONE Intelligence based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. Workspace ONE Intelligence Report (Updated: October 2026).

Buyer's Guide

New Relic vs. Workspace ONE Intelligence

October 2026

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Helped 917,403 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Mobile APM

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Cloud Monitoring Software (3rd), AIOps (5th)

Workspace ONE Intelligence

Ranking in Application Performance Monitoring (APM) and Observability

37th

Ranking in Mobile APM

6th

Average Rating

8.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 5.1% compared to the previous year. The mindshare of Workspace ONE Intelligence is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
Workspace ONE Intelligence	0.6%
Other	95.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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reviewer2788500

Network Operations Engineer at a media company with 1,001-5,000 employees

Proactive monitoring has transformed compliance checks and reduces help desk tickets daily

During implementation, we identified some features that I'm not actually using today, such as advanced predictive analytics and Digital Employee Experience scoring, along with real-time self-healing at scale. The biggest friction point I hit with Workspace ONE Intelligence is the high complexity of setup, along with data overload, which presents too much information. There's also a skill gap in teams, an over-automation risk, integration challenges, licensing and cost concerns, cultural resistance, and limited real-time action adoption due to the hybrid environment's complexity. If I could change just one thing about Workspace ONE Intelligence, even something small, it would be to make automation adoption simpler and safer, which would ease my workflow.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Customer Service: Excellent. Technical Support: Excellent."

"It's given us the ability for anyone to know how our customers experience our application."

"It's industry-leading, the most responsive full suite of tools that I’ve used."

"New Relic has changed the way we are dealing with application problems."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"In my opinion, New Relic is a good tool, and if a colleague was asking my opinion, I would say "Go ahead and use it!" It is a good solution."

"From operationally rich, to developer deep."

"NewRelic provides a one-stop shop monitoring solution for organizations that are looking for 360 degree monitoring solution: Application, Infrastructure, Network, Database, Enduser monitoring, Mobile everything under one roof."

More New Relic pros

"Integration is also very easy."

"I would rate Workspace ONE Intelligence nine out of ten."

"Workspace ONE Intelligence has significantly impacted my organization overall by shifting the operation from reactive to proactive IT, reducing the help desk load, providing a stronger security posture, improving visibility across the enterprise, automating routine IT work, especially in banking-specific contexts, enhancing employee productivity, and optimizing costs, leading to a cultural shift in IT teams."

"The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy."

Cons

"New Relic needs to improve is the user data schema."

"It hasn’t scaled quite right now. We use another tool for out-of-gate view."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"Joining datasets. Currently, it’s only possible to pull data from a single event type."

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

"One issue – there is no option for live chat or phone support."

More New Relic cons

"The biggest friction point I hit with Workspace ONE Intelligence is the high complexity of setup, along with data overload, which presents too much information."

"Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days."

"One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset."

"Windows devices management needs improvement."

Pricing and Cost Advice

"Comparatively, the pricing is expensive."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"Cost is significant with a lot of extras."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The price of New Relic could improve. It is expensive."

"The solution is less expensive than AppNeta."

More New Relic pricing and cost advice

"The solution is cost-effective. Workspace ONE Intelligence is neither cheap nor expensive. Compared to other tools like MaaS360, it Is more cost-effective. It costs about seven dollars per user, while others might cost $50—a big difference."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Comms Service Provider

13%

Manufacturing Company

13%

Construction Company

13%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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What is your experience regarding pricing and costs for Workspace ONE Intelligence?

Workspace ONE Intelligence comes under a separate cost when purchasing UEM. There is price sensitivity in India compared to other solutions currently occupying the AirWatch, so pricing needs to be ...

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What needs improvement with Workspace ONE Intelligence?

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What advice do you have for others considering Workspace ONE Intelligence?

My advice to someone considering Workspace ONE Intelligence, who has a similar workflow to mine, is to start small and not attempt a big bang approach. Focus on outcomes, not just features, invest ...

See all answers

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Product Reports

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

Download Workspace ONE Intelligence product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Apteligent, Crittercism

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Workspace ONE Intelligence provides comprehensive insights and automation capabilities. It offers advanced analytics to streamline operations and enhance productivity through contextual intelligence and automated workflows, making it an ideal choice for businesses seeking to optimize resource use.

Focusing on data-driven decisions, Workspace ONE Intelligence delivers crucial analytics that improve security, compliance, and operational efficiency. Businesses leverage its powerful tools to automate processes and gain visibility into their IT environments. This platform enables companies to harness data effectively, leading to improved decision-making and resource allocation.

What are the standout features of Workspace ONE Intelligence?

Automation Workflows: Simplifies repetitive tasks, enhancing productivity.
Unified Data Aggregation: Provides a consolidated view of data across devices and applications.
Advanced Analytics: Delivers actionable insights into device performance and security risks.

What benefits and ROI can users expect when reviewing?

Increased Efficiency: Automation reduces manual overhead, saving time.
Enhanced Security: Comprehensive analytics identify potential threats early.
Cost Savings: Streamlined processes result in more effective resource allocation.

In finance, Workspace ONE Intelligence is used to manage sensitive client data securely, while in healthcare, it ensures compliance and seamless operation of medical devices. Retailers use it to optimize inventory and improve customer experiences through data-driven insights.

Omnissa

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego

Buyer's Guide

New Relic vs. Workspace ONE Intelligence

October 2026

Free Report: New Relic vs. Workspace ONE Intelligence

Find out what your peers are saying about New Relic vs. Workspace ONE Intelligence and other solutions. Updated: October 2026.

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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.