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Oracle Eloqua vs Salesforce Marketing Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Eloqua
Ranking in Marketing Automation
6th
Average Rating
8.8
Reviews Sentiment
5.9
Number of Reviews
39
Ranking in other categories
No ranking in other categories
Salesforce Marketing Cloud
Ranking in Marketing Automation
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Social CRM (3rd), Marketing Management (1st), Social Media Management Solutions (2nd)
 

Mindshare comparison

As of October 2026, in the Marketing Automation category, the mindshare of Oracle Eloqua is 5.8%, down from 7.4% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 10.5%, down from 20.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Automation Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud10.5%
Oracle Eloqua5.8%
Other83.7%
Marketing Automation
 

Featured Reviews

Madhan Krishnamoorthy - PeerSpot reviewer
Senior Functional Consultant at a tech vendor with 51-200 employees
Integration with CRM and third-party systems significantly boosts campaign management
The native integration could be improved, as Oracle Eloqua has decommissioned it. Manual uploads require changing the data priority order to top priority. Sometimes form capturing data fails, and campaign response issues occur. The pricing of Oracle Eloqua is quite high as it is an Oracle product. Compared to other marketing automation platforms such as Marketo, Salesforce Marketing Cloud, and Pardot, the price point is higher. The technical support is rated at eight because it can be difficult to get in touch with them after working hours. Support is only available during business hours, so if assistance is needed outside of the nine-to-five window, users must wait until the next day.
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We needed a solution that could scale with our business - and it doesn't get better than Eloqua."
"Eloqua10 is a great tool for marketing automation for both B2B and B2C companies."
"Oracle Eloqua helps us track data and quickly schedule emails; it is a wonderful tool for working with emails."
"The solution's engine framework is quite simple, giving you the agility you need in the business."
"If invested in properly, a worthwhile and extremely beneficial tool that I would advocate to any company looking for something that really delivers functionality and results"
"I like the insight part, where we can pull the reports. Oracle Eloqua can generate reports on the activities that customers take or that we do. That is one interesting part that I enjoy working with."
"Eloqua is a fantastic tool for managing your communication strategy and your contact strategy."
"Powerful, solid platform that enables modern marketers to execute best in class nurture programs, lead scoring and campaigns that drive revenue."
"This is a very powerful and scalable solution."
"Marketing Cloud offers a 360 customers experience as it integrates with Service Cloud and Sales Cloud, the CRM portion of Salesforce. The different platforms integrate easily which makes it easy to manage customer communication using a single point of truth."
"Offers many great features and is intuitive."
"The Salesforce ecosystem is more powerful than Siebel.Salesforce is fully integrated."
"The most valuable feature of Salesforce Marketing Cloud is the reporting engine. Reports are very good and easy to build."
"The most valuable of Salesforce Marketing Cloud is seeing the customer's journey."
"Salesforce Marketing Cloud provides an edge for my organization by tracking the budget, how it is spent, where we stand, and how many cold calls or nurtured calls have been converted into sales."
"Salesforce Marketing Cloud is a fantastic solution, but be aware of its technicalities when installation."
 

Cons

"Data manipulation tools are lacking. Documentation is sketchy and often incomplete."
"The cost of the solution has room for improvement."
"The reporting features should be improved."
"The solution does not have a good database architecture."
"One improvement I would suggest for Oracle Eloqua is establishing data modeling capabilities where you can link various custom data objects to create multiple tables together, allowing access to data through SQL queries for better manipulation."
"It could be a bit more intuitive for the average user. The segmentation portion is difficult for a marketer with no marketing operations experience to understand."
"I would love to see the social suite capabilities enhanced."
"Some times new features get rolled out too soon, but the good thing is they constantly adapt to the demands of their customers."
"If someone wants to implement a best-of-breed solution, I'm uncertain whether Salesforce Marketing Cloud will be able to work, fit, or integrate smoothly."
"It should contain artificial intelligence, in my opinion."
"The performance is sometimes sluggish, but I think that's to be expected with a heavy CRM tool because they're running reports in real-time on the data that you have entered."
"Technical Support: That's where it gets bad, in my opinion. I have had to deal with the support several times."
"To improve user experience, there should be clear workflows to assist the user through the setup processes."
"Salesforce Marketing Cloud could improve by having more graphical options because a lot of tables are now only numbers and percentages and data. I prefer graphs, lines, and pie charts. I know there are ways to receive this from Salesforce Marketing Cloud. It doesn't play a huge role in my daily work to invest the time to figure it out. I feel that it would be time wasted. They could make the graphical options easier to find and use in the future."
"Salesforce Marketing Cloud is expensive. The email functionality should be more modern and user-friendly."
"The product could use a little bit of BI in the sense of rule-based building."
 

Pricing and Cost Advice

"It's quite expensive."
"The tool is pricey compared to products like Marketo."
"Our licensing costs are yearly."
"Oracle Eloqua can be expensive compared to alternatives."
"Oracle Eloqua is quite an affordable solution."
"Oracle Eloqua's pricing is medium."
"The solution is expensive."
"We have two types of licensing. We have a yearly license for end users and we have a concurrent login for selling."
"My company pays to use this solution."
"The licensing cost for the solution is on a yearly basis."
"This solution is priced in the medium to high price range."
"Salesforce is an expensive solution."
"Its licensing is on an annual basis. Customers are okay with its licensing cost, and they don't find it expensive."
"It's normal pricing."
"The solution is paid for monthly."
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Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
11%
Outsourcing Company
10%
Healthcare Company
8%
Financial Services Firm
16%
Manufacturing Company
9%
Construction Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise9
Large Enterprise21
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

What needs improvement with Oracle Eloqua?
Some areas of Oracle Eloqua that could be improved include enhancements for campaign features, such as the ability to filter contacts based on date intervals or related functionalities that current...
What is your primary use case for Oracle Eloqua?
In my company, I work with Oracle Eloqua and do not use it internally. My usual use cases for Oracle Eloqua include day-to-day work, where I'm currently working on implementation-related tasks, spe...
What is your experience regarding pricing and costs for Oracle Eloqua?
I am not sure how to answer that. We take care of emails and fetch the data regarding that only. I have not explored many other options given by Oracle Eloqua.
What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
Regarding areas for improvement, the realization of value from Salesforce Einstein's predictive AI features is a notable challenge. Although the implementation partner highlighted these capabilitie...
What is your primary use case for Salesforce Marketing Cloud?
As a consultant, I partner with organizations to optimize their use of Salesforce Marketing Cloud (SFMC). My engagement often begins pre-implementation, where I lead the requirements gathering proc...
 

Also Known As

Eloqua, Oracle Marketing Cloud
ExactTarget
 

Overview

 

Sample Customers

Thomson Reuters, The Dow Chemical Company, Avid, LifeSize, and Avalara.
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Oracle Eloqua vs. Salesforce Marketing Cloud and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.