Oracle Visual Builder Cloud Service vs ServiceNow comparison

Oracle Visual Builder Cloud...

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and Oracle Visual Builder Cloud Service are in the cloud services arena, each with distinct strengths. ServiceNow outperforms in pricing and support satisfaction, whereas Oracle Visual Builder Cloud Service has an advantage in feature richness, appealing to those seeking advanced capabilities.

Features: ServiceNow offers robust IT service management, workflow automation, and a comprehensive suite for enterprise needs. Oracle Visual Builder Cloud Service emphasizes application development, providing tools for custom business applications and backend services integration.

Room for Improvement: ServiceNow could enhance its application development environment and integration capabilities. Oracle Visual Builder Cloud Service might improve in user support and simplifying its extensive customization options. Both products could benefit from increasing user-friendly features for non-developers.

Ease of Deployment and Customer Service: ServiceNow provides a streamlined deployment with easy IT integration, backed by effective customer service. Oracle Visual Builder Cloud Service focuses on flexible deployment for applications, supported by robust developer assistance. While Oracle's model is flexible, ServiceNow offers faster setups in IT environments.

Pricing and ROI: ServiceNow often requires higher setup costs but offers strong long-term ROI through expansive service packages. Oracle Visual Builder Cloud Service presents a cost-effective setup focusing on development flexibility, with moderate setup expenses offering favorable ROI.

To learn more, read our detailed Oracle Visual Builder Cloud Service vs. ServiceNow Report (Updated: September 2026).

Oracle Visual Builder Cloud Service vs. ServiceNow

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Visual Builder Cloud...

Ranking in Rapid Application Development Software

24th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (23rd)

ServiceNow

Ranking in Rapid Application Development Software

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

231

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of October 2026, in the Rapid Application Development Software category, the mindshare of Oracle Visual Builder Cloud Service is 1.5%, up from 1.1% compared to the previous year. The mindshare of ServiceNow is 4.3%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow	4.3%
Oracle Visual Builder Cloud Service	1.5%
Other	94.2%

Rapid Application Development Software

Featured Reviews

Sherif Bashar

Head Of Digital Solutions at Aptec Ingrammicro

Offers low-code/no-code concept makes development much easier and faster and offers good community support as the development team actively answers questions on the community every day

There are very minor things, like the feature called "action chains," that could use a bit of enhancement. But the team is perfect; they're working on it. An action chain is a sequence of actions triggered by a button or an event. It executes code in order, from top to bottom. For example, it could call a code, call a REST service, and then insert data into a database. It needs enhancement because it can be a bit complex for fresh grads or new developers to understand. It would be better if it was made more readable. That's the main point. But if you have experience, you'll understand it easily. One more thing I want to add about Visual Builder: up until two years ago, it supported native mobile development. That's not available anymore. They replaced native mobile development with progressive web apps, and most customers are complaining about that. We need native mobile development back – the ability to put apps on stores like Google Play or the App Store. That feature is not available right now, and they deprecated it starting in 2024. It's very important. Otherwise, clients go with Flutter or other mobile development tools. It would be good for Oracle to regain that capability. We need the native mobile development feature back.

Read full review

Hemanthreddy Vakiti

Data Engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is easy."

"You don't need a dedicated IDE to develop. You can work from any browser, which is very convenient. And, with the cloud concept, your code is stored in the cloud, so you can modify it from anywhere, at any time."

"The tool is very easy to use."

"You can avoid costly React developers that are required for building advanced UI."

"The most valuable feature was the visual drag and drop on the components."

"VBS is another tool that allows users to create enterprise applications without needing to store their projects in traditional databases like SQL."

"The action chains are really helpful, and the trigger event, along with those action chains, has been very helpful."

"I like the workflow functions that are available in ServiceNow and the ability to actually integrate all of the information that you have such as travel tickets or assignment tickets for your team, onto your dashboard, depending on your setup, or if you create a ticket and a dashboard for your team."

"Most of our tickets go through ServiceNow."

"The solution has good stability."

"ServiceNow manages and maintains our ITOM/ITIL daily operations; it is a core piece of our environment that will only continue to grow."

"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."

"The new developer tools with Geneva have been the most valuable so far."

"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."

"ServiceNow is easy to use."

More ServiceNow pros

Cons

"The tool has minor bugs."

"If you're doing some, for example, extremely responsive applications for the web, it's not as good."

"There are some bugs in VBCS."

"The initial setup of Oracle VBCS can be challenging for those unfamiliar with DBS."

"My honest opinion is: do not use this solution — there are plenty of free options out there that will do the trick."

"I would improve the license structure as, for some companies, it may seem a little bit expensive, depending on what they're doing."

"The feature called "action chains" could use a bit of enhancement."

"There was an attempt to enable front-end development, it did what it intended to do, but the side effects were too bad."

"Initially, I had some issues with just ease of use. A lot of the having to code and having to know how to use Java and all that kind of stuff just wasn't as easy for us non-coding type of individuals."

"The solution is lacking in the mobile application area that could be improved."

"Their GUI could be updated."

"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."

"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."

"It's a very complex tool with a lot of different pieces and it takes a lot of different people to support it because everyone has to be specialized in their own piece."

"I have found the solution very expensive."

"The visuals are the one area where there is opportunity for improvement."

More ServiceNow cons

Pricing and Cost Advice

"It's not expensive when you consider what it provides: low-code/no-code development, faster development time, good quality, and good stability."

"Oracle Visual Builder Cloud Service is much too expensive."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"The price is okay for us. It's reasonable."

"Certainly, from a product-platform perspective, the price is not too bad."

"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."

"The setup cost is high compared to others, especially when the scope is not fixed."

"The CapEx version is great."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.

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Top Industries

By visitors reading reviews

Construction Company

12%

Outsourcing Company

10%

Manufacturing Company

Comms Service Provider

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

What is your experience regarding pricing and costs for Oracle Visual Builder Cloud Service?

I actually don't have much experience with pricing, so I can't comment on it right now.

What is your primary use case for Oracle Visual Builder Cloud Service?

There was a requirement to build a custom form to raise AI invoices, using Oracle Fusion. We created a form, and another use case was that users wanted to create and update customers.

What advice do you have for others considering Oracle Visual Builder Cloud Service?

VBCS is very flexible. If there is a custom solution or requirement that requires doing something out of the box with Oracle Fusion, you can easily achieve it using VBCS. I'd rate the solution eigh...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...

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Product Reports

Oracle Visual Builder Cloud Service

October 2026

Oracle Visual Builder Cloud Service report

Download Oracle Visual Builder Cloud Service product report

Download ServiceNow product report

September 2026

Overview

Oracle Visual Builder Cloud Service delivers a low-code environment featuring drag-and-drop capabilities for seamless development without vendor locks, ensuring scalability and versatility.

Offering drag-and-drop functionality and a low-code environment, Oracle Visual Builder Cloud Service supports both beginners and experienced developers by integrating JavaScript, HTML, and CSS, enhanced with Oracle JET packages. This service facilitates browser-based development and easy integration with existing systems. However, improvement is needed in its licensing structure, functionality for less experienced developers, and native mobile development support. Performance can be affected by minor bugs, especially with complex tasks.

What are the key features?

Drag-and-Drop Builder: Simplifies UI/UX development with intuitive design tools.
Low-Code Environment: Accelerates application development with minimal coding.
Integration Capabilities: Easily integrates with JavaScript, HTML, and CSS for complex scenarios.
Scalability: Adapts to growing business needs with robust architecture.
Comprehensive Documentation: Provides detailed resources for assistance and learning.
Action Chains & Trigger Events: Enhances application interactivity and functionality.

What should users consider for ROI?

Development Speed: Reduces time to market with efficient design tools.
Cost Effectiveness: Offers long-term savings compared to custom coding solutions.
Flexibility: Supports diverse business applications from case management to AI invoices.
System Integration: Works seamlessly with Oracle Fusion Cloud ERP.

Businesses leverage Oracle Visual Builder Cloud Service in industries like legal, healthcare, and enterprise resource planning. It aids in developing software for case management, creating worklists for medical companies, and extending Oracle SaaS applications. Companies also benefit from its capability to build custom forms and streamline business processes.

Oracle

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

Sample Customers

Transcom Worldwide, Latham Pool Products

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow