Qualys Exposure Management vs ServiceNow Security Operations comparison

Why PeerSpot?

Qualys and ServiceNow are both solutions in the Risk-Based Vulnerability Management category. Qualys is ranked #1 with an average rating of 8.5, while ServiceNow is ranked #16 with an average rating of 8.8. Qualys holds a 9.7% mindshare in RBVM, compared to ServiceNow’s 1.7% mindshare. Additionally, 95% of Qualys users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Qualys Exposure Management

Read 102 Qualys Exposure Management reviews

22,494 Views
5,848 Comparison Views

95% willing to recommend

ServiceNow Security Operations

Read 24 ServiceNow Security Operations reviews

4,922 Views
837 Comparison Views

95% willing to recommend

Qualys Exposure Management

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 13, 2026

Qualys VMDR and ServiceNow Security Operations are leading solutions in the field of IT security management. While both offer unique advantages, Qualys VMDR tends to have an upper hand in vulnerability management with its real-time asset discovery and integrated patch management features.

Features: Qualys VMDR excels with real-time asset discovery, integrated patch management, and detailed reporting dashboards. It is highly valued for its scalability and customization capabilities, proving effective in diverse environments. In contrast, ServiceNow Security Operations is renowned for its robust integration capabilities, providing a unified view by consolidating data from various sources and streamlining operations through vulnerability consolidation.

Room for Improvement: Qualys VMDR could enhance its user interface and reduce false positives while expanding third-party tool integrations. Users express a desire for enriched patch management capabilities and more engaging dashboards. ServiceNow Security Operations could simplify customization, expand its integrations with external tools, and reevaluate its pricing structure while offering more detailed vulnerability information.

Ease of Deployment and Customer Service: Both Qualys VMDR and ServiceNow Security Operations provide deployment options for on-premises, public, and hybrid cloud environments. Qualys VMDR offers global support, though some users note slow response times. ServiceNow Security Operations receives praise for its expert global support but faces criticism for customer engagement issues and slow updates. Both platforms support comprehensive frameworks, with Qualys needing improvements in service responsiveness.

Pricing and ROI: Qualys VMDR is priced higher, following a pay-as-you-go model and charging extra for advanced features. Despite the cost, users see value in its capabilities. ServiceNow Security Operations also has a high cost, but its integration features justify the expense. Users push for price reductions given market competition. Both platforms provide significant ROI, with Qualys noted for reducing vulnerabilities and ServiceNow appreciated for data efficiency.

To learn more, read our detailed Qualys Exposure Management vs. ServiceNow Security Operations Report (Updated: September 2026).

Buyer's Guide

Qualys Exposure Management vs. ServiceNow Security Operations

September 2026

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Helped 917,433 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Qualys Exposure Management

Ranking in Risk-Based Vulnerability Management

1st

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

102

Ranking in other categories

IT Asset Management (3rd), Vulnerability Management (2nd), Configuration Management Databases (3rd), Container Security (10th)

ServiceNow Security Operations

Ranking in Risk-Based Vulnerability Management

16th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)

Mindshare comparison

As of October 2026, in the Risk-Based Vulnerability Management category, the mindshare of Qualys Exposure Management is 9.7%, down from 15.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Risk-Based Vulnerability Management Mindshare Distribution
Product	Mindshare (%)
Qualys Exposure Management	9.7%
ServiceNow Security Operations	1.7%
Other	88.6%

Risk-Based Vulnerability Management

Featured Reviews

Ajay Paul

System Engineer at a outsourcing company with 10,001+ employees

Vulnerability management has prioritized high‑risk patching and simplified bulk system reporting

The primary issue is with the reporting functionality. Even though we fix vulnerabilities, the reports do not reflect the changes immediately. Sometimes we need to manually run a script to scan the systems before Qualys Enterprise TruRisk Management will update the scan results. The main issue is the reporting delay, and sometimes the Qualys Enterprise TruRisk Management agent will not scan the system, which means we do not receive accurate reports in a timely manner. Additionally, there are many metrics for calculating vulnerabilities, such as the Qualys ID, severity scores, CVSS scores, and other metrics. The abundance of information can be confusing. These two aspects are the most significant negatives I have experienced with this tool.

Read full review

Shadab Hussain

Freelancer at a media company with 1,001-5,000 employees

Gaining unified control over vulnerabilities has improved governance but pricing and support need work

The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest benefit is from a security operations perspective, where we are able to drive our security posture upwards by remediating any discovered vulnerabilities."

"I find Qualys VM very robust, and it's very useful for vulnerability management and patch management."

"This solution gives us insight into our environment and improves our security. It helps us to maintain a good patching system whereby we know that XYZ is vulnerable within the system."

"With QualsyGuard we have been able to achieve this by utilizing its modules, such as vulnerability management, policy compliance, web scanning, malware detection, and asset tagging."

"Qualys VM has improved the way the organization functions."

"Vulnerability scans are easily managed and maintained using Qualys."

"Intuitive and easy to use."

"Regarding its competitors in the market, I believe Qualys Enterprise TruRisk Management has a strong offering."

More Qualys Exposure Management pros

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"ServiceNow Security Operations should be mandatory for any organization to maintain data."

"The solution is available over the cloud and is easy to manage."

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"My favorite feature is the application vulnerability scanner."

"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."

"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

"The solution is stable."

More ServiceNow Security Operations pros

Cons

"I would like to see more accuracy in detections, better reporting capabilities, and better dashboard download capabilities."

"I would like to see this solution simplified to work more easily in a multi-cloud environment."

"For a beginning, the initial setup is complex. You have to have some knowledge for setting it up and using it."

"The IT infrastructure, especially server administration, needs to be improved."

"Qualys doesn't have its own tool to deploy the agents all at once, so we need to use third-party tools such as BigFix or something else to deploy the agents, which is my main concern and should be fixed by the Qualys team."

"Expanding the template library would be very useful."

"One of the biggest issues from the clients' perspective is that all Qualys computing is on the cloud."

"I think the only area to improve it is the way the scores are calculated."

More Qualys Exposure Management cons

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."

"I would like to see new features added, particularly regarding the incident upgrading part."

"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."

"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."

"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."

"A one-year delay from their go-live date is a bit too long."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"They have recently changed the pricing model, which is now better than it was before."

"An annual license for a single scanner costs around $3,000."

"Qualys VM is better suited for medium to large companies because the price can be too much for smaller customers."

"The license is on a yearly basis."

"There are no additional fees in addition to the standard licensing fees."

"Qualys is a pay-as-you-go model, so there's flexibility to the pricing."

"The price is very reasonable."

"We do see over $100,000 in terms of price, for mid-size programs. You likely will pay more than $100,000 without any discount. It is a bit pricey."

More Qualys Exposure Management pricing and cost advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"It is an expensive product."

"This product is a good value for the money."

"The product is more expensive than other solutions."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Outsourcing Company

Comms Service Provider

Manufacturing Company

Financial Services Firm

15%

Manufacturing Company

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	21
Midsize Enterprise	12
Large Enterprise	75

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	17

Questions from the Community

What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

See all answers

What needs improvement with Qualys VMDR?

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries lack grouping operators in Qualys VMDR. From my experience, I would appreciate imp...

See all answers

What advice do you have for others considering Qualys VMDR?

I have some understanding about PeerSpot, and I have visited the website. PeerSpot is similar to TrustRadius. It takes reviews from customers or end users who are using the tools and technologies i...

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.

See all answers

What needs improvement with ServiceNow Security Operations?

I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...

See all answers

What advice do you have for others considering ServiceNow Security Operations?

For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...

See all answers

Comparisons

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Compared 7% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 6% of the time

VMware Carbon Black Cloud vs ServiceNow Security Operations

Compared 6% of the time

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Product Reports

Buyer's Guide

Qualys Exposure Management

October 2026

Download Qualys Exposure Management product report

Buyer's Guide

ServiceNow Security Operations

September 2026

Download ServiceNow Security Operations product report

Also Known As

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

No data available

Overview

Qualys VMDR is a comprehensive cybersecurity tool offering vulnerability management, patch management, and continuous monitoring with real-time asset discovery. It delivers scalable, cloud-based solutions that enhance security operations without additional infrastructure.

Qualys VMDR provides a robust platform for enterprise security, integrating vulnerability management, compliance, and asset inventory for full visibility across cloud and on-premises environments. It features a comprehensive dashboard with threat intelligence-driven prioritization and remediation capabilities. Users benefit from accurate assessments via agent-based scanning and appreciate the intuitive, customizable scanning and reporting interface. However, there's room for improvement in false positive reduction, UI simplification, and integration capabilities, along with enhancements in asset management for large-scale deployments and the vulnerability database. Enhancing technical support speed, patch management, compliance standards, and inter-module navigation would further enrich user experience.

What are the key features of Qualys VMDR?

Vulnerability Management: Identifies and manages security vulnerabilities across environments.
Patch Management: Ensures systems are updated with the latest patches.
Continuous Monitoring: Offers real-time insights into security posture.
Asset Discovery: Provides up-to-date asset inventory and visibility.
Threat Intelligence: Enhances prioritization and remediation processes.
Customizable Dashboard: Facilitates easier scanning and reporting through an intuitive interface.

What benefits can users expect when evaluating Qualys VMDR?

Scalability: Cloud-based deployment offers easy, cost-effective expansion.
Accurate Assessment: Agent-based scanning keeps security data current.
Enhanced Security Operations: Comprehensive features streamline vulnerability management.
Advanced Reporting: Facilitates detailed insights for better security decision-making.

Qualys VMDR is widely used in industries needing stringent security and compliance measures, offering comprehensive vulnerability and compliance management. It is deployed to secure web applications, servers, and crucial assets, supporting a wide range of sectors by ensuring policy adherence and vulnerability tracking through its powerful cloud platform.

Qualys

ServiceNow Security Operations enhances vulnerability management with integrations, automation, and a user-friendly interface. It supports security incident management, governance risk, and cloud availability, reducing infrastructure needs.

ServiceNow Security Operations integrates with tools such as Qualys, Tenable, Splunk, and Microsoft Defender, streamlining the management of security incidents and threat intelligence. The platform automates processes like false positive marking and vulnerability remediation, facilitating efficient operations. It provides a customizable interface that unifies the security view, enabling organizations to enhance governance risk and compliance. With its cloud availability, it reduces the need for extensive infrastructure, supporting both cloud and hybrid environments. However, challenges like slow report generation, integration difficulties, and complex customization remain, alongside desires for improved AI capabilities, intuitive interfaces, and better documentation. Pricing, customer awareness, and dashboard configurations are areas needing attention.

What are the key features of ServiceNow Security Operations?

Tool Integration: Seamlessly integrates with Qualys, Tenable, Splunk, enhancing vulnerability and incident management.
Automation: Automates tasks such as false positive marking and vulnerability remediation for efficient operations.
Customizable Interface: Offers a user-friendly, customizable interface for unified security management.
Cloud Availability: Deployable in both cloud and hybrid environments, reducing infrastructure needs.
SOAR Module: Supports streamlined operations with agile implementation.

What benefits or ROI should users look for?

Efficient Vulnerability Management: Seamless integration and automation lead to efficient threat handling.
Operational Cost Reduction: Cloud deployment reduces infrastructure investment.
Enhanced Security Governance: Unified view facilitates better governance risk and compliance.
Streamlined Incident Response: Automation and integration improve security incident management.
Agility in Implementation: The SOAR module enables quick organizational adaptability.

In sectors requiring robust security defenses, such as finance and healthcare, ServiceNow Security Operations is implemented to manage security incidents, vulnerability assessments, and threat intelligence. The platform's integration with tools like Microsoft Defender allows for efficient data exchange and automated incident response, assisting companies in resolving issues such as phishing incidents, IP address whitelisting, and vulnerability management, enhancing their cybersecurity measures.

ServiceNow

Sample Customers

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

Qualys Exposure Management vs. ServiceNow Security Operations

September 2026

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