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Scalr vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Scalr
Ranking in Cloud Management
25th
Average Rating
8.4
Reviews Sentiment
5.7
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
17th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (5th), IT Infrastructure Monitoring (16th), AIOps (4th)
 

Mindshare comparison

As of November 2026, in the Cloud Management category, the mindshare of Scalr is 1.1%, up from 0.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
Scalr1.1%
Other97.3%
Cloud Management
 

Featured Reviews

Prabhu Shankar - PeerSpot reviewer
Data Engineer at a media company with 10,001+ employees
Centralized IaC workflows have reduced overhead but run‑based pricing still needs improvement
The best features Scalr offers include centralized state execution and flexible GitOps to CLI workflows, which are its main strengths. Centralized state execution helps my team by giving us more control over what happens on the execution agents. I use the GitOps CLI workflows in my daily work because they are easy to monitor, rather than giving access to all local providers.
AB
Associate Vice President at AWL
Unified workflows have centralized ticketing and have provided real-time visibility across companies
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Scalr has positively impacted my organization by providing much less overhead for the creation of Terraform and other CLI workflows."
"I was able to deal with requests without needing every server on; I could turn them off."
"After all the years of helping enterprises implement API strategies at SmartBear, I can confidently say Scalr is what the industry has been waiting for."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and it's based on IT practices which are good."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"I like the solution mostly for CMDB discovery."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"ServiceNow IT Operations Management is a stable product."
"Customer service is excellent."
"IT support management is the most valuable feature and a very good product."
"The solution is easy to use and has great orchestration and automation capabilities."
 

Cons

"Regarding licensing, if I buy a licensing key, it is beneficial, but if I have a lesser standing, it is not as good."
"Scalr could be improved because it is another delivery stack, and understanding Terraform is necessary to use it effectively."
"We did use AWS autoscaling but Rackspace left something to be desired."
"The product needs to add a workflow insight tool."
"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."
"I would like more manual issues to have automated report-facing options."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"It didn't provide as much value as we thought it would."
 

Pricing and Cost Advice

Information not available
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The solution offers yearly licenses and a subscription model for add-on features."
"It is expensive. It is around 10 Euros per server per month."
"The solution is costly compared to the products offered by its competitors."
"There are additional costs, you have to pay more for everything."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Comms Service Provider
10%
Computer Software Company
10%
Financial Services Firm
8%
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What needs improvement with Scalr?
Scalr can be improved by logical simplification, wrapping complex logic into reusable functions to keep main queries readable. Data validation using functions like is null provides default values w...
What is your primary use case for Scalr?
Scalr refers to several distinct technologies, with the most common modern use case involving API documentation and database function. Scalr is a modern alternative to Swagger UI used for creative ...
What advice do you have for others considering Scalr?
Scalr is deployed on-premises only because Scalr is a physical quantity fully described by magnitude value. Regarding the mathematical engine and scripting language, the core features are generally...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

JPL, Expedia, Samsung, Acxiom, Accenture, Sony, Merkle, Autodesk
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Scalr vs. ServiceNow IT Operations Management and other solutions. Updated: November 2026.
921,523 professionals have used our research since 2012.