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Secureworks Taegis Managed XDR / MDR vs Symantec Cyber Security Services [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Secureworks Taegis Managed ...
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Managed Security Services Providers (MSSP) (2nd), Managed Detection and Response (MDR) (18th)
Symantec Cyber Security Ser...
Average Rating
7.8
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer2396166 - PeerSpot reviewer
VP International Business and Alliances at a tech services company with 51-200 employees
Customers have found quick incident response and proactive security management through effective threat detection
Secureworks Taegis Managed XDR MDR is a great product that has not posed any challenges from my perspective. I am extremely happy with the quick response from the Secureworks team. After the Sophos merger, I look forward to seeing a better and more enhanced version of the product. The team does a phenomenal job with automatic maintenance.
reviewer1042635 - PeerSpot reviewer
Science Technician at a government with 201-500 employees
Easy to use with a good user interface and excellent management capabilities
The solution is very easy to use. It's not very complicated. It's easy to control our users and to block users from accessing the internet, for example. I'm able to easily manage my internet's bandwidth. The firewall is fantastic. It's one of the most valuable aspects of the solution. The initial setup is pretty easy. The solution has good integration capabilities. There's the opportunity to do a seminar with the company, in order for users to help better understand the solution. The user interface is quite good. Everything is easy to find.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The pricing is flexible."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"The solution definitely made us way more aware of the possibilities out there."
"The most valuable feature is the fast alerting and response time."
"The knowledge base is up to date and easy to use."
"There are some patent pending detectors within the platform that provides a lot of value."
"The initial setup was very straight forward."
"In terms of stability, this solution is very good."
"The most valuable feature is the management portal."
"The solution is very easy to use. It's not very complicated."
"The solution offers good device control."
"This is not a complex product; it is easy to set up, configure, and use."
"Symantec is a wonderful product and they have feature-rich environments that fill the needs of those looking for antivirus but they are more than just a solution for antivirus and cybersecurity services."
"The firewall is fantastic, it's one of the most valuable aspects of the solution."
"The technical aspects and the features of this product are all good."
 

Cons

"I would rate the scalability at 50%. We have been having a problem as we are shifting from a previous appliance to a virtual machine."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"Dell Secureworks could improve its integration with other third-party solutions."
"It would be nice if the solution were a little more affordable."
"GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems."
"In the next release of this solution, I would like to see file integrity monitoring."
"Tamper-proofing or tamper protection is still pending in Secureworks."
"This solution needs to improve with respect to zero-day attack response."
"At the endpoint, the client memory utilization should be very optimized. The client takes up a lot of memory when processing CPU, so it affects the endpoint performance."
"The stability of the solution could use a lot of improvement. It was our biggest concern."
"As far as new ransomware and the next-generation malware is concerned, Symantec is not quite up to the mark."
"The solution needs to improve its reporting functionality. That's lacking right now. They need to change the layout or make it more functional."
"The part of the product that I think needs the most work is reporting."
"Technical support is the one thing about this solution that is not good."
"The reporting has fallen behind competing products and needs to be updated to meet or beat the competition."
 

Pricing and Cost Advice

"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The pricing of Dell Secureworks is very reasonable."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The Red Cloak agent is free."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"It is expensive but there is no better product than this."
"Currently, we are paying about $3,000-$4,000 yearly. I don't believe there are costs above the standard licensing fee."
"The list price is approximately $50 USD annually per user."
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Top Industries

By visitors reading reviews
Construction Company
12%
Comms Service Provider
10%
Financial Services Firm
9%
Manufacturing Company
6%
Construction Company
18%
Outsourcing Company
18%
Healthcare Company
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise4
Large Enterprise2
 

Questions from the Community

What needs improvement with Secureworks Taegis ManagedXDR?
I would not say there is a potential area of improvement. I am also waiting to see what Sophos will bring in terms of enhancement. There is room for AI integration as the industry evolves, and more...
What is your primary use case for Secureworks Taegis ManagedXDR?
The solution is used for threat detection and response. We generally use it for quick responses during incidents and to secure our systems.
What advice do you have for others considering Secureworks Taegis ManagedXDR?
I would rate Secureworks Taegis Managed XDR MDR at ten out of ten. This solution provides excellent support and response.
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Also Known As

Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
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Overview

 

Sample Customers

RICOH, Owens and Minor
BayWa, Carrington Holding Company, Citizens Business Bank, Englewood Hospital and Medical Center, FBL Financial, Molina Healthcare Inc., Pgi, Sealed Air, TSO cloud
Find out what your peers are saying about Check Point Software Technologies, Sophos, LevelBlue and others in Managed Security Services Providers (MSSP). Updated: October 2026.
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