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ServiceNow Security Operations vs Tenable Vulnerability Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
16th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
Tenable Vulnerability Manag...
Ranking in Risk-Based Vulnerability Management
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
Vulnerability Management (11th), Patch Management (14th)
 

Mindshare comparison

As of October 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.7%, up from 1.2% compared to the previous year. The mindshare of Tenable Vulnerability Management is 6.1%, down from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Tenable Vulnerability Management6.1%
ServiceNow Security Operations1.7%
Other92.2%
Risk-Based Vulnerability Management
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
SR
Information Resources Coordinator - Application at PowerGen
Continuous monitoring has improved OT threat detection and now provides faster, accurate alerts
The best features of Tenable Vulnerability Management include vulnerability scanning, asset discovery, continuous monitoring and alerting, and the ability to report through the dashboard. The dashboard is fully customized towards our environment, and we can use that for our advantage. Out of those features, I find myself relying on the vulnerability scanning the most because it identifies known vulnerabilities and gives us the ability to understand if there is any missing configuration or security configuration. It reduces the exposure to cyber attacks and gives us a detailed view of how the OT environment is functioning. Tenable Vulnerability Management features are great, and the reporting and dashboards are easy and customizable for our environment. The reporting tool gives us immediate information or alerts based on the set parameters that we have within the infrastructure. It gives us a threat level as high, medium, or low, and this can help us to identify or determine if there is any known threat within the environment. The governance and security of Tenable Vulnerability Management is within our control, meaning the user has the power or the authority to work with the AI and to allow the AI to work within your environment in terms of what you want. For instance, the OT environment is something that is very sensitive, and you will not want the AI management tool to take over or to do certain actions within the OT environment. Therefore, as a user, you have control over the AI. Tenable Vulnerability Management provides accuracy and reliable output because it is active, it is real, and it gives updated information. The threats are real based on the alerts that we get, and after reviewing, we are sure that what we see is within our environment and it is accurate.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The solution is available over the cloud and is easy to manage."
"This product is a good value for the money."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow Security Operations should be mandatory for any organization to maintain data."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The initial setup is mostly straightforward."
"One of the most valuable features of Tenable.io Vulnerability Management is its exportability, which allows us to conduct risk assessments efficiently."
"It is easy to manage. Most of the information the tool provided helped to further investigate the vulnerability and its impact."
"The solution is very simple to use."
"You can customize each point in new scans."
"The product is easy to use."
"The vulnerability management itself is the most valuable feature as well as references to the mitigation techniques."
"The product has many features and continues to develop its capabilities at a rapid pace."
 

Cons

"The threat intelligence module needs a better dashboard."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"You can't connect to anything. It doesn't interact with things very well."
"It can have more integration."
"I would evaluate Tenable Vulnerability Management's customer service and technical support as average."
"The biggest problem with the solution is that if you're a small company, you're not going to be able to afford it, nor are you going to be able to manage it."
"The one drawback that we have found is the reports."
"The user interface could be improved by being able to change the user interface to fit your position or your job. The graphs are set in stone and you can only print reports."
"t needs additional reporting and intelligence features, as well as enhancements in AI-driven detection, which is still in its early stages."
"Tenable is a full-service product, but it still has a lot of improvements to make, so I'd recommend exploring other products before implementing it."
"I don't recommend Tenable.io Vulnerability Management for web scanning"
 

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"A yearly payment has to be made toward the solution's licensing costs."
"Tenable charges around $40 per device."
"The total cost we pay for this solution is over 45K. This is for a large education organization."
"I would rate the pricing a five out of ten. It is in the middle."
"Tenable.io Vulnerability Management's pricing solution model isn't great."
"The tool is reasonably priced."
"Tenable.io is not known for being a cheap product."
"The solution is not too expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
9%
Comms Service Provider
7%
Healthcare Company
6%
Financial Services Firm
14%
Manufacturing Company
9%
Outsourcing Company
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise22
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What's the difference between Tenable Nessus and Tenable.io Vulnerability Management?
Tenable Nessus is a vulnerability assessment solution that is both easy to deploy and easy to manage. The design of the program is such that if a company should desire to handle the installation t...
What needs improvement with Tenable.io Vulnerability Management?
In my opinion, I would like to see additional functions and improvements. Something related to AI would be a good addition.
What advice do you have for others considering Tenable.io Vulnerability Management?
I have purchased a license directly from Tenable, so I am working directly with Tenable and not through partners. My overall review rating for Tenable Vulnerability Management is eight.
 

Also Known As

No data available
Tenable.io
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Global Payments AU/NZ
Find out what your peers are saying about ServiceNow Security Operations vs. Tenable Vulnerability Management and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.