No more typing reviews! Try our Samantha, our new voice AI agent.

ServiceNow Security Operations vs Vulcan Cyber comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
16th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
Vulcan Cyber
Ranking in Risk-Based Vulnerability Management
10th
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Vulnerability Management (28th), Cloud Security Remediation (3rd)
 

Mindshare comparison

As of October 2026, in the Risk-Based Vulnerability Management category, the mindshare of ServiceNow Security Operations is 1.7%, up from 1.2% compared to the previous year. The mindshare of Vulcan Cyber is 3.3%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Vulcan Cyber3.3%
ServiceNow Security Operations1.7%
Other95.0%
Risk-Based Vulnerability Management
 

Featured Reviews

SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.
Vikram Chakravarthy - PeerSpot reviewer
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
Risk-based workflows have transformed how our teams prioritize and track critical vulnerabilities
One important area for improvement could be reporting flexibility and dashboard customization, as this would need to align with specific organizational requirements. I believe it could be better. Additionally, UI simplification and more customization around workflows and reporting would further enhance the analyst experience. Improvements in executive reporting, more customizable dashboards, and deeper workflow flexibility would enhance operational usability further. Vulcan Cyber handles scalability well in our organization. It maintains stability for visibility and remediation tracking, avoiding the need for additional storage, as it is cloud-based. It scales well in our environment, even as vulnerability data and assets grow significantly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is stable."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The ease of use is great."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Vulcan Cyber is a very good tool."
"Now that the solution is onboarded, we are saving a lot of time. We're saving roughly four to ten hours a week."
"Vulcan Cyber gives the remediation team the focus points."
"Vulcan Cyber has had the biggest positive impact on my organization through the improvement in prioritization and remediation efficiency."
"There is a lot of flexibility in exporting, making it a really good feature. The exporting flexibility based on application type is commendable and provides significant value."
"The interface of Vulcan Cyber is intuitive with a lot of information about vulnerabilities, which helps in classifying and analyzing threats. We have a good view of assets and vulnerabilities. It helps to do good threat analysis because we can see exactly what the threat is and assess it accordingly."
"Vulcan Cyber has helped reduce our organization’s mean time to remediation."
"I was part of the initial deployment. It was pretty easy. To fully deploy, it took about three or four weeks."
 

Cons

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator."
"There is room for improvement in terms of developer support and documentation."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The initial setup is difficult."
"It was a rough year in terms of setup. I had to set it up and onboard it. It was a significant effort from my side at least."
"It would be extremely helpful to have a community group around the product."
"I would rate the tool between six and seven because there have been instances when the tool was down, and I couldn't access Cyber reports. Additionally, the Vulcan Cyber team made changes to the tool and did not notify us."
"I would describe Vulcan Cyber's user interface as adequate, but there are gaps that need addressing."
"An important area is performance and speed, as Vulcan Cyber often lacks speed when exporting reports."
"We wish we had more insights into how they weigh the risks associated with the threat intel."
"Their support is good, but there are some flaws as well. We often encounter some issues that are not applicable to Vulcan Cyber as a whole; they apply only to us because we have customized requirements. In such cases, when we reach out with specific data and issues to their support team, they sometimes come back and say that the issues have been resolved. However, when we test to see if they have been remediated, they are still there."
"If there was a way for me to connect to the vendor directly from the application, it would be helpful."
 

Pricing and Cost Advice

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"Its pricing is quite fair compared to what is out there in the market, especially compared to the tool from Microsoft. It is a SaaS platform that has an annual cost, so it is something that is already used by many companies. It is quite affordable."
"Our leadership knows better about the pricing. As per my knowledge, which might not be accurate, its price can come down."
report
Use our free recommendation engine to learn which Risk-Based Vulnerability Management solutions are best for your needs.
917,433 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
9%
Comms Service Provider
7%
Healthcare Company
6%
Computer Software Company
15%
Comms Service Provider
8%
Construction Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
By reviewers
Company SizeCount
Small Business1
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
What is your experience regarding pricing and costs for Vulcan Cyber?
My experience with pricing, setup cost, and licensing for Vulcan Cyber indicates that pricing typically depends on the scale of integrated assets. Organization values are usually evaluated based on...
What needs improvement with Vulcan Cyber?
One important area for improvement could be reporting flexibility and dashboard customization, as this would need to align with specific organizational requirements. I believe it could be better. A...
What is your primary use case for Vulcan Cyber?
My main use case for Vulcan Cyber involves vulnerability prioritization and tracking remediation, including exposure visibility and risk-based vulnerability management. We mainly use it to centrali...
 

Interactive Demo

 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Stitch Fix, Mandiant, Wealthsimple, Entrust, Anaplan, Deloitte, Origami Risk, Verana Health
Find out what your peers are saying about ServiceNow Security Operations vs. Vulcan Cyber and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.