SolarWinds Incident Response vs xMatters comparison

Why PeerSpot?

SolarWinds and Everbridge are both solutions in the IT Alerting and Incident Management category. SolarWinds is ranked #5 with an average rating of 8.5, while Everbridge is ranked #12. SolarWinds holds a 1.7% mindshare in IMS, compared to Everbridge’s 4.2% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

SolarWinds Incident Response

Read 11 SolarWinds Incident Response reviews

1,357 Views
1,343 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

3,275 Views
2,915 Comparison Views

96% willing to recommend

SolarWinds Incident Response

xMatters

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Executive SummaryUpdated on Jul 24, 2026

xMatters and SolarWinds Incident Response compete in the incident management sector. xMatters has the upper hand in customization and flexibility, whereas SolarWinds is praised for its user-friendly reporting and cost-effectiveness.

Features: xMatters excels in workflow building, custom REST API integrations, and notification management. It is noted for its high flexibility and built-in integrations that streamline processes and incident management. Users can extensively customize notifications and designed workflows, which improves efficiency in managing incidents. SolarWinds Incident Response is recognized for its reliable alerts, vast integration options, and user-friendly reporting, making it a suitable choice for more straightforward incident management needs.

Room for Improvement: xMatters users call for better integration flexibility, enhanced reporting features, and improvements to API and license management. Some highlight a need for more intuitive dynamic list and template management. SolarWinds Incident Response may benefit from a more intuitive UI and stricter alert resolution controls. There are user-driven enhancement opportunities for both products to meet evolving needs.

Ease of Deployment and Customer Service: xMatters offers multiple deployment options, including private, public, and hybrid cloud configurations, with a commendable support team known for quick assistance and high responsiveness. SolarWinds also supports varied cloud setups and has a solid support framework, although xMatters is perceived to excel in customer engagement and response times.

Pricing and ROI: xMatters is characterized by a higher price due to its comprehensive features, which may yield substantial ROI through enhanced incident management efficiency despite its costly licensing model. In contrast, SolarWinds Incident Response is viewed as cost-effective with affordable user pricing, appealing to organizations prioritizing budget. The decision between these products should consider the balance of costs and organizational needs, with xMatters offering advanced features for a higher expenditure.

To learn more, read our detailed SolarWinds Incident Response vs. xMatters Report (Updated: September 2026).

Buyer's Guide

SolarWinds Incident Response vs. xMatters

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SolarWinds Incident Response

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of SolarWinds Incident Response is 1.7%, up from 0.3% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
SolarWinds Incident Response	1.7%
xMatters	4.2%
Other	94.1%

IT Alerting and Incident Management

Featured Reviews

HemantKumar7

Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees

Proactive alert routing has improved uptime and now reduces incident impact across teams

Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts. Alerts can only be resolved via proper signals from Alertmanager. Users should not be able to resolve incidents without manual intervention. This is a major requirement because team members sometimes resolve alerts manually, risking the resolution of critical alerts. Additionally, with multiple production environments and services, we receive multiple alerts for issues such as the same disk alert several times. To reduce this noise, we utilize suppression and need deduplication rules. Having a feature to set deduplication rules in one service applicable to other services would be a great help. Other improvements needed for Squadcast include observations I have made over the last four years, and I will convey any updates regarding improvements in the future.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Squadcast notifications have helped me resolve issues faster because they notify me as soon as an issue happens, and then I go and fix it before it gets escalated to further sections."

"Squadcast has positively impacted our organization because we are timely getting alerts, and based on those alerts, we can take the required actions, so if there is any burning security alert, we can timely act to avoid production downtime, which results in a return on investment, and there are many transactional costs involved in it, so by reducing the downtime of the system, we are able to save revenue loss from the client side."

"Squadcast has positively impacted the organization with its notification feature that allows receiving a call in case an alert is missed from the UI, enabling timely action, which helps in resolving issues within the minimum time frame and prevents more production issues."

"When we receive alerts in a timely manner, we can proactively monitor our systems without downtime, maintaining system health with proper alerts, and within the time frame, we can take the necessary action to resolve those alerts, helping to delay major incidents and achieving uptime above 99.9% and 99.2%."

"Squadcast has positively impacted my organization by significantly limiting production incidents compared to before; after using Squadcast, we are much more aware of particular incidents happening with the production server."

"Squadcast has positively impacted our organization by providing timely acknowledgment of alerts, which improves our handling of production issues."

"A significant return on investment has been seen because incidents can be tracked timely and actions can be taken that minimize downtime."

"Squadcast has impacted our organization positively by reducing more time and by making sure our solution runs faster."

More SolarWinds Incident Response pros

"Through one tool, we're able to generate email notifications, voice notifications, mobile push notifications, Slack channel notifications, all managed from one place, simple and easy to use. People are able to join the conference bridge directly from the phone call by pressing one button instead of having to dial into a bridge and remember a conference code."

"The support is probably my favorite thing about xMatters."

"The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise."

"Overall, it's a very capable tool and if you keep working at it, it will do what you need it to do."

"Automation of our incident notification process has increased our capability to respond."

"There are a lot of tools that can do standard notifications, however, the one feature that separates xMatters from others is the ability for it to integrate with any system that has REST API or SOAP API capabilities."

"This has made it much easier to send notifications to a group or individual, as you just need to know the name and the message to send."

"It brought efficiency in terms of how quickly we resolve matters and how quickly we can get in touch with the person who is actually on-call."

More xMatters pros

Cons

"Squadcast could be improved because when multiple alerts trigger, the team currently performs manual resolution of those alerts."

"Squadcast could enhance the UI to be more user-friendly."

"Sometimes, while updating the escalation policies tab, Squadcast takes a lot of time, which could be improved."

"A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed."

"I remember when we were working on the integration, the documentation was not great, and we found it difficult to understand what the document was saying in some parts."

"Squadcast user interface is poor, especially when you are on a smaller screen, as it makes the navigation experience very bad."

"In terms of improvements for Squadcast, there are opportunities, such as having only two workflows for tagging alerts based on priority P1, P2, with our current premium plan."

"Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts."

More SolarWinds Incident Response cons

"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."

"It has not improved our organization."

"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."

"We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow... The way our major incident process works, when an incident is elevated from a P1 to a major incident, that is an extra flag in ServiceNow. It would be awesome to have xMatters get notification when something goes from a P1 to a major and then have it go through a different workflow, rather than our regular P1."

"While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point."

"Support may take longer than desired to resolve some issues."

"In terms of restoration, if you delete something, or you have multiple users that have the ability to delete a group, a user profile, or a workflow, the ability to restore it within the GUI is not available. There are a whole bunch of programs that are required to allow for that to happen. A button to go back to a good point in time would be really nice. A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that. They have about 95% solution available, but the other 5% requires manual effort. We would like to be able to just push a button and say, "I want to restore this piece back to this date," but we can't do that with the tool right now."

"The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process."

More xMatters cons

Pricing and Cost Advice

Information not available

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"If the licensing were cheaper, our customer might buy more."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

18%

Computer Software Company

14%

Construction Company

11%

Manufacturing Company

10%

Financial Services Firm

12%

Construction Company

10%

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	8

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for Squadcast?

My experience with pricing, setup cost, and licensing was very awesome because pricing is affordable. They charge a very affordable pricing compared to features. The setup cost was more attractive.

See all answers

What needs improvement with Squadcast?

A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed.

See all answers

What is your primary use case for Squadcast?

My main use case for Squadcast is in two different ways. I use it for on-call management, whereby I'm able to schedule calls and do the escalations, as well as live call routing to agents. That is ...

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Product Reports

Buyer's Guide

SolarWinds Incident Response

September 2026

Download SolarWinds Incident Response product report

Buyer's Guide

xMatters

September 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Squadcast enhances incident management by providing centralized notifications and alert escalation. Its integration capabilities and user-friendly design improve response times, impacting MTTR and MTTA positively. Organizations use Squadcast to streamline incident responses and maintain system thresholds efficiently.

Squadcast is an effective platform for incident management, offering features like multiple notifications via phone, email, and SMS for quick alert responses. Escalation policies and maintenance window suppression help reduce alert noise. Its integration capabilities with Prometheus and AWS improve service management, ensuring alerts are timely acknowledged and routed to the appropriate teams. Users find Squadcast's interface support for incident management and reporting beneficial. Suggestions for improvement include simplifying the interface, enhancing alert handling, and clarifying documentation.

What are the standout features of Squadcast?

Notifications: Receive alerts via phone, email, and SMS for fast response.
Escalation Policies: Customize how alerts escalate for efficient handling.
Integration: Seamless integration with Prometheus, AWS, and other tools.
Routing: Direct alerts to relevant teams with tagging for focused responses.
Maintenance Window: Suppress alerts during maintenance to reduce noise.

What benefits should users consider in reviews?

Improved Response Times: Faster alert acknowledgment impacts MTTR positively.
Team Efficiency: Enhances incident routing and management.
Service Management: Integrations with monitoring tools streamline operations.
Alert Reduction: Maintenance suppression lowers alert noise.

In the tech sector, organizations rely on Squadcast for monitoring and threshold breaches. Integrating with Prometheus and Alertmanager, it serves as a central alert system. Notifications trigger via various channels to ensure rapid incident response. This setup helps tech teams maintain performance metrics effectively.

SolarWinds

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Information Not Available

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

SolarWinds Incident Response vs. xMatters

September 2026

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