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Splunk Observability Cloud vs Zscaler Digital Experience (ZDX) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Observability Cloud
Ranking in Digital Experience Monitoring (DEM)
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
105
Ranking in other categories
Application Performance Monitoring (APM) and Observability (5th), Network Monitoring Software (4th), IT Infrastructure Monitoring (3rd), Cloud Monitoring Software (2nd), Container Management (4th)
Zscaler Digital Experience ...
Ranking in Digital Experience Monitoring (DEM)
9th
Average Rating
7.6
Reviews Sentiment
4.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Digital Experience Monitoring (DEM) category, the mindshare of Splunk Observability Cloud is 6.7%, up from 3.4% compared to the previous year. The mindshare of Zscaler Digital Experience (ZDX) is 6.3%, down from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
Splunk Observability Cloud6.7%
Zscaler Digital Experience (ZDX)6.3%
Other87.0%
Digital Experience Monitoring (DEM)
 

Featured Reviews

PK
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
Unified observability has improved real-time governance and now drives data-led decisions
Log Observer Connect is embedded here, but we are facing some delays in centralized log collection and analysis, which can be further fastened. We are collecting all the data metrics and decision-making insights, but all these data-driven decisions coming from different applications are not connected somewhere. A consolidated form or correlation of these insights is not happening between each other due to which we feel we are missing something significant. Some generalized feedback includes that predictive alerts or alarms which can be integrated with AI-driven alarms and alerting features should be established so that there is AI-driven intelligence and anomaly detection happening with a complete systematic process in service delivery. Application dependencies are huge, and business and operational dashboards should be improved. Right now there are very interactive custom dashboards, and every now and then, the personalization of enhancements keeps happening. KPI monitoring, executive reporting, and analytics have definitely been introduced to a great extent. There are few things in cloud-native monitoring, such as integration with AWS and Azure, where we sometimes do face lags. Those things can definitely be improved upon. I have used Datadog and Dynatrace before using Splunk Observability Cloud. Datadog was definitely recommended by most of our peers because of its very strong comprehensive observability and very strong and unique dashboard systems. Dynatrace was also very good because they have offered a lot of AI-driven analysis methods and processes, which was helping our organization a lot. Since our organization has a very strong IT ecosystem for agriculture, very different kinds of customized things are required.
VikasTiwari - PeerSpot reviewer
Senior Network Engineer at Anthology
Unified monitoring has improved SaaS troubleshooting and reduces MTTR for remote users
In my opinion, the best features Zscaler Digital Experience (ZDX) offers are Zscaler Digital Experience (ZDX) Insights and scoreboards for quick health visibility. I can analyze the path to identify what the bottleneck of the application is, and I can also diagnose the endpoint for device-level root cause analysis, which is very helpful. Scoreboards and root cause analysis have helped my team significantly, as a scoreboard represents a 100% healthy application and connection, meaning no issues can be identified. During troubleshooting, I definitely need to visit the Insights and scoreboard to understand the level of connectivity the user is experiencing. Zscaler Digital Experience (ZDX) has positively impacted my organization by being beneficial for me as a troubleshooter and administrator, as I can identify all types of network performance-related issues, leading to faster resolutions of user complaints, improved collaboration between network, desktop, and security teams, and more productivity in identifying issues before they affect users. The outcome shows a 40 to 50% reduction in MTTR for SaaS applications and better SLA reporting for critical apps like Zoom and Salesforce, among many more applications which can be integrated with tenant authorization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has positively impacted my organization in terms of observing different sorts of metrics and tracing across different applications, and it is really helpful."
"We are happy with what we have, how it is deployed and how it serves the need we have deployed it to fill."
"The integration of business context in the telemetry has helped to reduce MTTR by fifty percent, which has been the key metric."
"Splunk APM has helped us to standardize logging and monitoring procedures."
"Splunk Observability Cloud has optimized our solutions and helped us understand the metrics."
"The solution is stable and reliable."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"A problem that previously took four to five hours is now completed automatically through Splunk Observability Cloud and DevOps SRE agent integration in just a couple of minutes."
"Zscaler Digital Experience (ZDX) has positively impacted my organization by being beneficial for me as a troubleshooter and administrator, as I can identify all types of network performance-related issues, leading to faster resolutions of user complaints, improved collaboration between network, desktop, and security teams, and more productivity in identifying issues before they affect users."
"Zscaler Digital Experience (ZDX) positively impacted my organization by providing Zero Trust Network Access, which many organizations are moving towards."
"Regarding the benefits of Zscaler Digital Experience (ZDX)'s traffic analysis for my IT operations, I believe it greatly supports our needs."
 

Cons

"When we have too many detectors in place for one particular app, such as when I have created 50+ detectors through my account, the entire page becomes a bit loaded when creating the 51st detector, feeling heavy and taking time to load."
"Splunk Observability Cloud has not yet completely improved our operational performance for our company's resilience as we are just starting out, however, it will help us ultimately to reduce incident time."
"There is a pretty steep learning curve with Splunk Observability Cloud."
"The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."
"In terms of pricing, I have one issue with Splunk Observability Cloud; in a large-scale organization, it does not have features such as cost optimization or budgeting for observability spend."
"The cost needs to be re-examined. It's extremely expensive to run."
"We were facing some challenges with the stability of Splunk Observability Cloud regarding the login page. It was not working several times and was not accepting SSO authentication."
"Once you see the issues related to the scalability part, you need to understand that it is a warning triangle. After seeing the warning triangle, you need to realize that you cannot trust any of the numbers you see in the chart because it is not a complete, full data set."
"I have noticed drawbacks within Zscaler Digital Experience (ZDX), as the sales team is too arrogant and too aggressive, playing politics, but the product itself is very good."
"Support responses are excellent, but for more complex cases, it sometimes takes longer."
"Zscaler Digital Experience (ZDX) is comparatively an expensive product."
 

Pricing and Cost Advice

"Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored."
"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."
"This is an expensive solution."
"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."
"Splunk APM is expensive."
"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."
"I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."
"The price of Splunk APM is less than some of its competitors."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
9%
Outsourcing Company
8%
Construction Company
8%
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise9
Large Enterprise70
No data available
 

Questions from the Community

What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
What advice do you have for others considering SignalFx?
We're a customer and end-user. Currently, in France, we cannot use the artificial intelligence option. While this option is enabled for the United States and many countries, it's not yet available ...
What is your experience regarding pricing and costs for Zscaler Digital Experience (ZDX)?
I consider the pricing reasonable for the value delivered, and the setup is straightforward with good onboarding support.
What needs improvement with Zscaler Digital Experience (ZDX)?
Zscaler Digital Experience (ZDX) can be improved with more detailed mobile device support, better integration with third-party ITSM platforms, and enhanced reporting customizations. I can easily in...
What is your primary use case for Zscaler Digital Experience (ZDX)?
My main use case for Zscaler Digital Experience (ZDX) is to monitor end-user experience for SaaS applications, and I can also integrate all those applications within the tenant and troubleshoot net...
 

Also Known As

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring
No data available
 

Overview

 

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Information Not Available
Find out what your peers are saying about Splunk Observability Cloud vs. Zscaler Digital Experience (ZDX) and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.