Technical Support at a government with 501-1,000 employees
Real User
Top 10
Oct 24, 2026
I think GE Proficy Smart Factory MES could be improved with a more intuitive user interface, clearer error messages, and better troubleshooting tools. From a technical support perspective, easier diagnostics and more detailed logs would help identify and resolve issues faster. These improvements could reduce downtime and make the system easier for both operators and IT support teams to use.
One aspect of GE Proficy Smart Factory MES being very customizable is also a disadvantage because the learning curve for any IT staff is very steep. Whatever is taught in IT training cannot be completely applied from the day one they join the company; they have to learn all the configurations. GE Proficy Smart Factory MES requires that you learn very fast, and apart from that, the total cost is a concern. GE Proficy Smart Factory MES implementation comes with costs attached that include the implementation itself, integration with other software, and licensing. Regarding needed improvements, the engineer hired for the GE Proficy Smart Factory MES implementation must be given at least one to two weeks of training from a very experienced person who has already done GE Proficy Smart Factory MES implementation. This would reduce project timelines, which could lead to reduced costs.
Senior Technical Architect at a tech vendor with 10,001+ employees
Real User
Top 10
Oct 22, 2026
If I had to pick one thing that could be improved, it would be making the OPC connections from Kepware to GE Proficy Smart Factory MES more user-friendly, perhaps by creating everything on Excel for easy upload.
Service Delivery Leader at a tech vendor with 10,001+ employees
MSP
Top 5
Aug 16, 2026
In terms of how GE Proficy Smart Factory MES can be improved, I believe one key area is the connectivity on the shop floor. We need local connectors that can connect directly to the machines such as CNCs to facilitate direct data acquisition.
As for how GE Proficy Smart Factory MES can be improved, I cannot speak to that at the moment with how I have implemented it on the field. What I wish was easier or better with GE Proficy Smart Factory MES are some custom extensions in regards to third-party code that integrates into it, making it more of a faceplate and something easier to populate with a single tag number.
Software Engine at a consultancy with 10,001+ employees
Real User
Top 20
May 27, 2026
I would like to see improvements in GE Proficy Smart Factory MES, specifically automation done on back-end SQL for helpful buffer file reduction and cache account management. Regarding needed improvements, when creating cases for incidents, I want to ensure we receive quick monitoring and responses because it affects our service level agreements.
Learn what your peers think about GE Proficy Smart Factory MES. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
Principal Consultant MES at a tech vendor with 10,001+ employees
Real User
Top 20
May 26, 2026
Improvements in GE Proficy Smart Factory MES should focus on enhancing the user interface for thick client displays. Feedback from the industry after developing MES applications shows that display structures could be enhanced. Areas such as real-time updating speed of thick clients and the layout structure of horizontal and vertical rows need attention. Competitive modern interfaces could become a unique selling point against competitors. The platform's current display structures could be enhanced by addressing issues such as slowness in updating thick clients in real time and the structure of horizontal and vertical rows. Since operators have become accustomed to GE Proficy Smart Factory MES thick client displays over the years, presenting the current displays in a competitive manner relative to other products with more modern interfaces would be beneficial.
Software Development Engineer Advanced at a tech services company with 5,001-10,000 employees
Real User
Top 20
May 26, 2026
I think GE Proficy Smart Factory MES can be optimized better, specifically regarding the application right and the backup. GE Proficy Smart Factory MES needs to address outdated dependencies such as Silverlight. What is compromised with GE Proficy Smart Factory MES is slowness, as it is noted that slowness is an issue.
Consultant at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
May 24, 2026
GE Proficy Smart Factory MES should be a bit easier to customize. It should be easy to configure. We are able to configure, but it should be a bit easier on the configuration part. About the needed improvements for GE Proficy Smart Factory MES, I believe that Proficy needs to update their vendor support. They are currently supporting on weekdays, but some organizations have 24/7 shifts, so they might need support on Saturdays and Sundays as well. Proficy needs to provide support on weekends as well.
GE Proficy Smart Factory MES is an advanced manufacturing execution system designed to optimize production processes and drive operational excellence. It provides in-depth insights and control over manufacturing activities, ensuring efficiency and reduced waste.
GE Proficy Smart Factory MES enables a seamless manufacturing experience by offering comprehensive monitoring and management capabilities. It supports decision-making with real-time data analytics, offering insights to enhance...
I think GE Proficy Smart Factory MES could be improved with a more intuitive user interface, clearer error messages, and better troubleshooting tools. From a technical support perspective, easier diagnostics and more detailed logs would help identify and resolve issues faster. These improvements could reduce downtime and make the system easier for both operators and IT support teams to use.
One aspect of GE Proficy Smart Factory MES being very customizable is also a disadvantage because the learning curve for any IT staff is very steep. Whatever is taught in IT training cannot be completely applied from the day one they join the company; they have to learn all the configurations. GE Proficy Smart Factory MES requires that you learn very fast, and apart from that, the total cost is a concern. GE Proficy Smart Factory MES implementation comes with costs attached that include the implementation itself, integration with other software, and licensing. Regarding needed improvements, the engineer hired for the GE Proficy Smart Factory MES implementation must be given at least one to two weeks of training from a very experienced person who has already done GE Proficy Smart Factory MES implementation. This would reduce project timelines, which could lead to reduced costs.
If I had to pick one thing that could be improved, it would be making the OPC connections from Kepware to GE Proficy Smart Factory MES more user-friendly, perhaps by creating everything on Excel for easy upload.
In terms of how GE Proficy Smart Factory MES can be improved, I believe one key area is the connectivity on the shop floor. We need local connectors that can connect directly to the machines such as CNCs to facilitate direct data acquisition.
As for how GE Proficy Smart Factory MES can be improved, I cannot speak to that at the moment with how I have implemented it on the field. What I wish was easier or better with GE Proficy Smart Factory MES are some custom extensions in regards to third-party code that integrates into it, making it more of a faceplate and something easier to populate with a single tag number.
I would like to see improvements in GE Proficy Smart Factory MES, specifically automation done on back-end SQL for helpful buffer file reduction and cache account management. Regarding needed improvements, when creating cases for incidents, I want to ensure we receive quick monitoring and responses because it affects our service level agreements.
Improvements in GE Proficy Smart Factory MES should focus on enhancing the user interface for thick client displays. Feedback from the industry after developing MES applications shows that display structures could be enhanced. Areas such as real-time updating speed of thick clients and the layout structure of horizontal and vertical rows need attention. Competitive modern interfaces could become a unique selling point against competitors. The platform's current display structures could be enhanced by addressing issues such as slowness in updating thick clients in real time and the structure of horizontal and vertical rows. Since operators have become accustomed to GE Proficy Smart Factory MES thick client displays over the years, presenting the current displays in a competitive manner relative to other products with more modern interfaces would be beneficial.
I think GE Proficy Smart Factory MES can be optimized better, specifically regarding the application right and the backup. GE Proficy Smart Factory MES needs to address outdated dependencies such as Silverlight. What is compromised with GE Proficy Smart Factory MES is slowness, as it is noted that slowness is an issue.
GE Proficy Smart Factory MES should be a bit easier to customize. It should be easy to configure. We are able to configure, but it should be a bit easier on the configuration part. About the needed improvements for GE Proficy Smart Factory MES, I believe that Proficy needs to update their vendor support. They are currently supporting on weekdays, but some organizations have 24/7 shifts, so they might need support on Saturdays and Sundays as well. Proficy needs to provide support on weekends as well.