They need room for improvement about the spare parts. There are shortages in Egypt in their stock. We tried to make RMA for specific parts, and it took a long time. Comparing this to a vendor like Cisco, who provides any component next business day, NETSCOUT nGeniusONE took a long time. This needs more improvement. I believe it is expensive. They need to reduce its budget a little bit. Comparing to other solutions, it is very expensive.
The price is really high, making it difficult for many financial companies to purchase immediately; it will take time for them to afford any budget for the purchase. The traffic data correlation feature's effectiveness with performance issues for clients remains uncertain as there are questions that need to be addressed through engineers regarding how many customers are actually using it. Regarding pricing and value for money, while the solution has the potential to save time and money for clients in the long term, monitoring solutions for performance management or network monitoring do not cause immediate damage to a company. It could lead to damage over time, but financial and management teams typically cannot see the immediate crisis. This is why many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
System Integrator at a construction company with 11-50 employees
Real User
Top 10
Dec 4, 2024
During implementation, we did not encounter any issues with integration. However, it would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes and allow lower-level tech support to handle issues more effectively without escalating them.
Sometimes the network analyzer will show that a server is down when it's actually working. I would like to see a new feature like smart navigation and a pause button. I would like to have the ability to pause a server from working if it's showing that it's down.
Learn what your peers think about NETSCOUT Network & Application Observability. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
Operation Engineer III at a comms service provider with 10,001+ employees
Real User
Aug 30, 2020
They can increase flexibility in the search engine. Basically, I go with the information I have at the time. If I could just type in the parameter that I want to search for and its value, it might be easier than having to do the groundwork upfront before I can get my traces.
NETSCOUT Network & Application Observability enhances network operations by offering powerful packet analysis and real-time insights. It transforms raw data into intelligence and simplifies troubleshooting, ensuring effective monitoring across diverse platforms.
NETSCOUT Network & Application Observability delivers comprehensive visibility and interoperability with a single pane of glass to aid in quick troubleshooting and traffic monitoring. It provides real-time insights and metrics...
They need room for improvement about the spare parts. There are shortages in Egypt in their stock. We tried to make RMA for specific parts, and it took a long time. Comparing this to a vendor like Cisco, who provides any component next business day, NETSCOUT nGeniusONE took a long time. This needs more improvement. I believe it is expensive. They need to reduce its budget a little bit. Comparing to other solutions, it is very expensive.
NETSCOUT nGeniusPULSE is not integrated with SolarWinds. They work in different ways.
The price is really high, making it difficult for many financial companies to purchase immediately; it will take time for them to afford any budget for the purchase. The traffic data correlation feature's effectiveness with performance issues for clients remains uncertain as there are questions that need to be addressed through engineers regarding how many customers are actually using it. Regarding pricing and value for money, while the solution has the potential to save time and money for clients in the long term, monitoring solutions for performance management or network monitoring do not cause immediate damage to a company. It could lead to damage over time, but financial and management teams typically cannot see the immediate crisis. This is why many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
During implementation, we did not encounter any issues with integration. However, it would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes and allow lower-level tech support to handle issues more effectively without escalating them.
I would recommend enhancing the APM capabilities. Customers want to have service assurance, including NPM and APM, from one vendor.
Sometimes the network analyzer will show that a server is down when it's actually working. I would like to see a new feature like smart navigation and a pause button. I would like to have the ability to pause a server from working if it's showing that it's down.
They can increase flexibility in the search engine. Basically, I go with the information I have at the time. If I could just type in the parameter that I want to search for and its value, it might be easier than having to do the groundwork upfront before I can get my traces.