Their documentation is comprehensive, but I noticed that the Commerce Academy course content was outdated and not enough for me to clear the certificate. However, their documentation and GitHub code samples were more comprehensive and helpful in understanding and upskilling in VTEX. What stood out is the flexibility and the MERN stack tech stack that VTEX uses. This is why I gave it an eight. I did not give it a ten because during development, there were some performance issues with load times, and the Commerce Academy platform content and video content is not up to date. I had to refer to the documentation every time for the latest content. Regarding VTEX Commerce Platform's AI capabilities, they have AI integrated in their admin interface where I can ask questions related to their settings. However, I do not find that useful because it was not working properly at times, it was not giving responses, or it was throwing errors. This made me stop using that AI. The AI integration is not capable enough or is not fully integrated and needs improvement.
Customer Success Manager at a tech services company with 51-200 employees
Real User
Top 10
Feb 12, 2026
I do not find it easy to manage all my stores and products from one place in VTEX Commerce Platform, as the dashboards are somewhat sparse in analytical information despite making it easy to manage all the stores from one place. I would appreciate improvements to the checkout and the B2B functionalities in VTEX Commerce Platform. For example, I would improve the checkout by allowing multiple selection of carriers since split order has limitations. Organizations could communicate better with master data within VTEX Commerce Platform. I would also appreciate better automation of the information and the onboarding of customers between leads and real customers in my organization.
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Their documentation is comprehensive, but I noticed that the Commerce Academy course content was outdated and not enough for me to clear the certificate. However, their documentation and GitHub code samples were more comprehensive and helpful in understanding and upskilling in VTEX. What stood out is the flexibility and the MERN stack tech stack that VTEX uses. This is why I gave it an eight. I did not give it a ten because during development, there were some performance issues with load times, and the Commerce Academy platform content and video content is not up to date. I had to refer to the documentation every time for the latest content. Regarding VTEX Commerce Platform's AI capabilities, they have AI integrated in their admin interface where I can ask questions related to their settings. However, I do not find that useful because it was not working properly at times, it was not giving responses, or it was throwing errors. This made me stop using that AI. The AI integration is not capable enough or is not fully integrated and needs improvement.
I do not find it easy to manage all my stores and products from one place in VTEX Commerce Platform, as the dashboards are somewhat sparse in analytical information despite making it easy to manage all the stores from one place. I would appreciate improvements to the checkout and the B2B functionalities in VTEX Commerce Platform. For example, I would improve the checkout by allowing multiple selection of carriers since split order has limitations. Organizations could communicate better with master data within VTEX Commerce Platform. I would also appreciate better automation of the information and the onboarding of customers between leads and real customers in my organization.