We were using it for managing our donor database.
Integrated profiles increase centralization and streamline donor management
What is our primary use case?
What is most valuable?
The solution provided an integrated profile, which was helpful for having everything together available in one place.
What needs improvement?
One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive.
Also, the ability to capture CRM required significant training due to its complexity.
What do I think about the stability of the solution?
It was stable. We didn't see those kinds of issues, maintaining stability greater than 99%.
What do I think about the scalability of the solution?
It was scalable without significant issues.
How are customer service and support?
Operating on Australia business hours was challenging for us in India, as there was minimal overlap.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The organization had Blackbaud installed well before I started.
What's my experience with pricing, setup cost, and licensing?
I don't have pricing to compare against.
Which other solutions did I evaluate?
In my tenure, we didn't look at multiple solutions.
What other advice do I have?
I would rate it an eight. There is potential for AI features to simplify processes and improve the analytics.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
