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Box - Intelligent Content Management Logo

Box - Intelligent Content Management pros and cons

Vendor: Box
4.2 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Box is user-friendly, enabling collaboration across files and folders efficiently and securely.
Box's security features are robust, encompassing encryption and compliance with data privacy laws.
Box offers seamless integration with third-party applications, enhancing productivity through automation and file sharing.
Box provides reliable performance with efficient file syncing and sharing capabilities for multi-platform use.
The dedicated customer service and technical support for Box enhance overall user experience and satisfaction.

CONS

Security settings are inherited across all subfolders, limiting control at more granular levels.
Real-time document collaboration often exhibits faults and needs improvement.
Pricing is high, especially for accessing advanced features, which could be prohibitive for small users.
Integration with platforms such as Office 365 and Outlook requires enhancement.
Some management features need improvement to provide more control to IT departments.
 

Box - Intelligent Content Management Pros review quotes

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Aug 16, 2026
With us being an all Mac managed service provider, we find that the integration Box - Intelligent Content Management has with Finder is really good with the syncing, and it is probably one of the better file-sharing solutions when it comes to that, which is the big reason why we suggest it out to our clients.
Kristine Parrinelli - PeerSpot reviewer
Agile Solutions Designer at a tech consulting company with 51-200 employees
Oct 6, 2026
Box - Intelligent Content Management has positively impacted my organization by making it easier for us to receive assets, allowing bulk sending instead of having assets sent to us one at a time.
BM
Freighter Load Controller at a transportation company with 10,001+ employees
Oct 8, 2026
Box - Intelligent Content Management has positively impacted my organization by being really great and helpful for the past two years I have been using it.
Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
917,433 professionals have used our research since 2012.
Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
May 11, 2026
The best features of Box for me include the structured file organizing, which is the most important part I found, and apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me.
Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Nov 17, 2025
Box's automation capabilities have helped optimize my business processes by saving time for sharing or sending files between the team.
LH
Consultant at a tech vendor with 51-200 employees
Apr 24, 2025
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
reviewer2004534 - PeerSpot reviewer
Works at a wholesaler/distributor with 51-200 employees
May 15, 2024
Box is very simple and effective, so I prefer Box.
Parthasarathy Chellapillai - PeerSpot reviewer
Program Administrator at Flextronics
Jan 26, 2024
The solution is used for data storage and any kind of visualization.
PG
Medical Director at University OH Partners
Jul 17, 2023
The most valuable feature of Box is security.
Mahender Nirwan - PeerSpot reviewer
Software developer at TAIGLE LLC
Aug 15, 2024
We can provide controlled access to documents using the product.
 

Box - Intelligent Content Management Cons review quotes

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Aug 16, 2026
I find it rather difficult to get in touch with someone, but typically once you do, they are able to provide assistance on whatever you need.
Kristine Parrinelli - PeerSpot reviewer
Agile Solutions Designer at a tech consulting company with 51-200 employees
Oct 6, 2026
Box - Intelligent Content Management can be improved by using a bit more AI, making it easier and more user-friendly to drop things in, with the ability for folks to zip things or drop one asset at a time so that it groups them all together, giving them an option to group everything together.
BM
Freighter Load Controller at a transportation company with 10,001+ employees
Oct 8, 2026
One aspect of Box - Intelligent Content Management that could be improved is the search functionality, which can occasionally be slow or less intuitive when locating specific files with large repositories.
Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
917,433 professionals have used our research since 2012.
Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
May 11, 2026
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified.
Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Nov 17, 2025
I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
LH
Consultant at a tech vendor with 51-200 employees
Apr 24, 2025
Collaborative editing was challenging if multiple people were in a document at once.
reviewer2004534 - PeerSpot reviewer
Works at a wholesaler/distributor with 51-200 employees
May 15, 2024
In future releases, there could be encryption, to have better security.
Parthasarathy Chellapillai - PeerSpot reviewer
Program Administrator at Flextronics
Jan 26, 2024
The solution's data security should be improved.
PG
Medical Director at University OH Partners
Jul 17, 2023
Working on documents in real-time is sometimes faulty and could be improved.
Mahender Nirwan - PeerSpot reviewer
Software developer at TAIGLE LLC
Aug 15, 2024
The price must be lowered.