3CX Live Chat vs Cisco TelePresence comparison

Why PeerSpot?

3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #6 with an average rating of 8.0, while Cisco is ranked #8. 3CX holds a 3.4% mindshare in VM, compared to Cisco’s 3.0% mindshare. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 85% of Cisco users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

6,572 Views
2,695 Comparison Views

90% willing to recommend

Cisco TelePresence

Read 9 Cisco TelePresence reviews

2,057 Views
1,975 Comparison Views

85% willing to recommend

3CX Live Chat

Cisco TelePresence

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and 3CX Live Chat are competing products in communication solutions. 3CX Live Chat appears to have an advantage due to its cost-effectiveness and feature set, despite Cisco TelePresence's advanced video capabilities.

Features: Cisco TelePresence provides high-definition video conferencing, immersive telepresence, and seamless integration with Cisco products. 3CX Live Chat offers multi-channel communication, easy website integration, and real-time visitor monitoring.

Room for Improvement: Cisco TelePresence could improve in terms of cost, flexibility for smaller businesses, and user interface complexity. 3CX Live Chat may benefit from enhancing video capabilities, extending integration options, and offering more extensive reporting tools.

Ease of Deployment and Customer Service: Cisco TelePresence requires comprehensive setup and integration, needing expert assistance, but with strong customer service. 3CX Live Chat provides a simpler, cloud-based deployment with responsive support and straightforward installation.

Pricing and ROI: Cisco TelePresence involves high initial costs due to hardware, though it offers high ROI for enterprises needing video solutions. 3CX Live Chat provides a cost-effective setup with free and affordable premium plans, offering swift ROI by enhancing customer engagement and reducing costs.

To learn more, read our detailed 3CX Live Chat vs. Cisco TelePresence Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. Cisco TelePresence

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (5th)

Cisco TelePresence

Ranking in Virtual Meetings

8th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.4%, up from 1.9% compared to the previous year. The mindshare of Cisco TelePresence is 3.0%, up from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.4%
Cisco TelePresence	3.0%
Other	93.6%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

Read full review

OSCAR DE LA PENA

Senior Solution Architect at Ricoh España, S.L.U.

One-click meeting access and seamless integration enhance video conferencing experience

Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Excellent Windows based PBX constantly updated with new features and great support."

"Our company has saved a lot of money from using 3CX Live Chat."

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."

"The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails, and the replica becomes active right away, minimizing downtime and data loss."

"Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors, from on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform."

"3CX Live Chat is easy to manage and is a very customizable platform."

"Customer Service: Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together, the communication aspect of the solution was always working very well, the sound quality was perfect, we were able to log into the application to check which users were using the solution and if they were in a call or not, and additionally, the solution integrates well with other CRMs."

More 3CX Live Chat pros

"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."

"PresenterTrack cameras improve the meeting experience."

"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."

"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."

"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."

"The SpeakerTrack feature is the most valuable feature."

"The configuration is a valuable."

"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."

More Cisco TelePresence pros

Cons

"Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"No issues with the solution, except its services require a business model change."

"In my experience, 3CX Live Chat is not stable, as there are many bugs that have been reported for a long time but remain unresolved."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"There should be an option to save some extensions."

More 3CX Live Chat cons

"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."

"The tool is expensive."

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."

"The calling features can be improved."

"Cisco TelePresence license is expensive and should be reduced."

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."

"Cisco TelePresence could improve its integration capabilities."

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."

"The pricing is expensive, therefore I rate it an eight out of ten."

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."

"I will rate the tool's pricing an eight out of ten."

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Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

10%

Outsourcing Company

14%

Performing Arts

11%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

See all answers

What needs improvement with 3CX Live Chat?

See all answers

What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

See all answers

What needs improvement with Cisco TelePresence?

See all answers

What advice do you have for others considering Cisco TelePresence?

Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...

See all answers

What is your primary use case for Cisco TelePresence?

My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...

See all answers

Comparisons

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Compared 5% of the time

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Compared 4% of the time

Drift Live Chat vs 3CX Live Chat

Compared 4% of the time

Digium Switchvox vs 3CX Live Chat

Compared 4% of the time

Webex vs 3CX Live Chat

Compared 3% of the time

More 3CX Live Chat Competitors

Microsoft Teams vs Cisco TelePresence

Compared 11% of the time

LifeSize vs Cisco TelePresence

Compared 10% of the time

Zoom Workplace Business vs Cisco TelePresence

Compared 9% of the time

Polycom RealPresence Clariti vs Cisco TelePresence

Compared 8% of the time

ReadyTalk vs Cisco TelePresence

Compared 3% of the time

More Cisco TelePresence Competitors

Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

October 2026

Download Cisco TelePresence product report

Also Known As

3CX PBX

TelePresence

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Cisco TelePresence offers a powerful communication platform for businesses, featuring high meeting clarity, easy integration, and user-friendly operation, making it suitable for real-time video collaborations.

Cisco TelePresence provides advanced video conferencing capabilities ideal for connecting teams across different locations. Its integration with Microsoft Teams and ease of use are key highlights. While high-definition capabilities depend on licenses, the platform still provides robust video quality through dual cameras. Despite requiring improvements in port availability and integration with other software platforms, its one-button-to-push and complete directory access enable uninterrupted communication.

What are the key features of Cisco TelePresence?

Meeting Clarity: Ensures high-quality video and audio for effective communication.
Dual Cameras: Provides flexibility and enhanced visual experience.
Integration with Microsoft Teams: Seamlessly connects meeting environments for improved productivity.
SpeakerTrack: Automatically tracks and focuses on the speaker for a more engaging meeting.
One-Button-to-Push: Simplifies joining meetings, enhancing user convenience.

What benefits and ROI should users consider?

Reduced Travel Costs: Enables face-to-face communication without physical travel.
Enhanced Collaboration: Increases interaction and engagement across teams and locations.
Time Efficiency: Facilitates quick meetings and decision-making processes.
High Quality Communication: Maintains clear and effective video and audio transmission.

Cisco TelePresence is widely implemented in industries to improve communication in boardrooms, client meetings, and training sessions. Enterprises utilize the platform for end-to-end video conferencing, ensuring teams and partners are effectively connected, thus reducing travel time and costs significantly. Its seamless integration streamlines collaboration efforts across the globe, adapting to varying communication needs across diverse sectors.

Cisco

Sample Customers

Information Not Available

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images

Buyer's Guide

3CX Live Chat vs. Cisco TelePresence

September 2026

Free Report: 3CX Live Chat vs. Cisco TelePresence

Find out what your peers are saying about 3CX Live Chat vs. Cisco TelePresence and other solutions. Updated: September 2026.

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