3CX Live Chat vs Webex Meetings with AT&T comparison

Why PeerSpot?

3CX and AT&T are both solutions in the Virtual Meetings category. 3CX is ranked #6 with an average rating of 8.0, while AT&T is ranked #21. 3CX holds a 3.4% mindshare in VM, compared to AT&T’s 1.7% mindshare. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 66% of AT&T users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

6,572 Views
2,695 Comparison Views

90% willing to recommend

Webex Meetings with AT&T

Read 6 Webex Meetings with AT&T reviews

1,063 Views
1,052 Comparison Views

66% willing to recommend

3CX Live Chat

Webex Meetings with AT&T

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Webex Meetings with AT&T are products competing in the communication and collaboration space. Users generally prefer 3CX Live Chat for its pricing and support, while Webex Meetings with AT&T is favored for its extensive feature set.

Features: 3CX Live Chat offers easy website integration, customizable chat options, and instant messaging. Webex Meetings with AT&T provides video conferencing, screen sharing, and high-quality audio connections.

Room for Improvement: 3CX Live Chat could enhance CRM integration, offer advanced reporting capabilities, and improve customization for larger team use. Webex Meetings with AT&T would benefit from simplifying its user interface, reducing setup complexity, and offering more competitive pricing.

Ease of Deployment and Customer Service: 3CX Live Chat is known for a simple installation and responsive support team, ensuring quick deployment. Webex Meetings with AT&T offers comprehensive implementation guidance and robust customer support, despite a more complex setup process.

Pricing and ROI: 3CX Live Chat is attractive for its low setup cost and high ROI, appealing to budget-conscious users looking for essential communication tools. In contrast, Webex Meetings with AT&T requires a higher investment but delivers a strong ROI with its advanced features and improved meeting productivity.

To learn more, read our detailed 3CX Live Chat vs. Webex Meetings with AT&T Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. Webex Meetings with AT&T

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (5th)

Webex Meetings with AT&T

Ranking in Virtual Meetings

21st

Average Rating

8.2

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.4%, up from 1.9% compared to the previous year. The mindshare of Webex Meetings with AT&T is 1.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.4%
Webex Meetings with AT&T	1.7%
Other	94.9%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Meshal Aljohani

IT Technical III - IT Security at a energy/utilities company with 1,001-5,000 employees

Stable connection and user-friendly interface; valuable technical support

I mostly use this solution for meetings, interviews, or technical discussions The most valuable features for me are its stable connection, user-friendly interface, and screen-sharing files. Cisco's support is also very valuable. The features I think can be improved are integrations with…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The management interface is hands-down the easiest I've ever had to use."

"3CX Phone System is fantastic and easy to setup."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"The integration between the video and voice is the most valuable solution."

"3CX constantly adds new features based on their customers feedback and it is one of the most versatile PBX systems we have worked with."

"The solution is stable."

"Mobility features and remote extensions work well."

"It is simple to provision, yet has great features."

More 3CX Live Chat pros

"The most valuable features for me are its stable connection, user-friendly interface, and screen-sharing files. Cisco's support is also very valuable."

"It made it simple for users to join, work together, and share screens."

"We appreciate how Webex integrates with our system. When an employee completes a course, Webex documents it and updates the employee's training records."

"Installation was straightforward."

"During meetings, the feature of closed captioning, scripting, and recording was convenient for keeping minutes and making available the information discussed to review meeting minutes. Also to keep track of all the agreements and discussions during those meetings. It worked well with our email systems and other communication services integrated into the functionalities."

"Having Webex has been crucial for maintaining our training programs during COVID."

"Webex Meeting's most valuable features are screen-sharing and remote access."

Cons

"There should be an option to save some extensions."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence."

"More granular management of call recording is needed."

"Yes, we have had many problems with this product, but step-by-step, they fix them, because this is a new product."

"iPhone users found it difficult to use the mobile application when working offsite."

"The Android and iPhone clients are great options but don't always work perfectly, even on wifi."

More 3CX Live Chat cons

"There are definitely times when the sound becomes a bit unclear, and latency is also an issue."

"It would be nice if there were more integrations available."

"It could be more secure."

"Webex Meetings could be improved with more collaborative features and an archive of information like appointments and discussions that can be shared with everybody."

"There are definitely times when the sound becomes a bit unclear, and latency is also an issue. If there are too many people on video simultaneously, the whole system can slow down. The group breakout rooms are still somewhat rough around the edges. I would like to see them improve that feature so we can have more interaction in our classes."

"The features I think can be improved are integrations with third-parties; for example, Microsoft 360 and other shared folders."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

More 3CX Live Chat pricing and cost advice

"Pricing is very competitive because it didn't change much since they were already in the market when other players came in."

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Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

October 2026

Download Webex Meetings with AT&T product report

Also Known As

3CX PBX

AT&T Webex Meetings, Cisco Webex Meetings with AT&T

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Webex Meetings with AT&T delivers efficient virtual meetings, video communications, and training courses, focusing on seamless integration with cloud services.

Recognized for its stable connection and convenience, Webex Meetings with AT&T integrates with email systems, offering a user-friendly experience. Key features include screen-sharing, remote access, and comprehensive meeting tools like closed captioning and recording. Integration with systems for updating training records enhances productivity. However, improvements in security, sound quality, and enhanced collaboration features remain important areas for growth. While the lack of on-screen drawing tools and limitations in third-party integrations are noted, teams value its capability for handling medium-sized classes and presentations. Challenges with latency and participant identification during group calls persist, calling for better breakout room functionalities.

What are the standout features of Webex Meetings with AT&T?

Screen-Sharing: Easy collaboration by sharing screens with participants.
Remote Access: Facilitates control over meetings from a distance.
Integration: Updates training records efficiently through system integration.
Recording and Captioning: Aids in accurate meeting documentation.
Email System Compatibility: Works seamlessly with email services.

What benefits should be reviewed?

Stable Connection: Enhances meeting quality and reliability.
User-Friendly Interface: Simplifies the user experience.
Collaborative Tools: Encourages interactive team efforts.
Support: Access to Cisco's highly regarded customer assistance.

Webex Meetings with AT&T is leveraged across industries such as education for instructor-led courses and business sectors for technical discussions and interviews. Widely adopted on cloud platforms, it addresses specific needs like managing mid-sized video presentations and virtual meetings, a testament to its flexibility in diverse applications.

AT&T

Buyer's Guide

3CX Live Chat vs. Webex Meetings with AT&T

September 2026

Free Report: 3CX Live Chat vs. Webex Meetings with AT&T

Find out what your peers are saying about 3CX Live Chat vs. Webex Meetings with AT&T and other solutions. Updated: September 2026.

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