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Arcserve Cloud Direct vs Veeam Cloud Connect [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve Cloud Direct
Average Rating
5.0
Reviews Sentiment
5.2
Number of Reviews
1
Ranking in other categories
Cloud Backup (51st), Disaster Recovery as a Service (18th)
Veeam Cloud Connect [EOL]
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
23
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer1321896 - PeerSpot reviewer
Junior Service Desk Operator at a cloud solution provider with 11-50 employees
Good backup retention but it is not a reliable platform and it doesn't giving any sort of alerts that things are not working
StorageCraft wasn't getting full backup coverage. It was backing up around 1 to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working. The majority of stuff wasn't backed up, so we really weren't happy with them. That's when we went on the look for a new solution.
DB
General Manager at a computer retailer with 1-10 employees
User-friendly interface, and reasonably priced but the support needs improvement
While the solution is generally satisfactory, we encountered difficulties when attempting to seek assistance for issues we faced. Getting the necessary help proved to be quite challenging. The after-sales service is not ideal for French-speaking customers like us in Quebec. Unfortunately, there is no local support available for us. We are now able to work on more security-related tasks with Acronis, as they offer features such as antivirus, DLP, and various cybersecurity options. This is a significant improvement compared to our previous solution with Veeam Cloud Connect, where we were lacking such features. It also allows us to offer a wider range of security options to our customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The backup retention was pretty good, and being able to archive users who had been backed up is good functionality because even if they've been deactivated it'll keep the backups and keep them protected."
"The solution is extremely stable; we haven't come across any bugs, crashes, or glitches."
"Generally speaking about Veeam, as a vendor, from a technical support perspective, I've really enjoyed the fact that they have a really high response rate."
"The deployment is quite simple. Users are generally happy because of the familiarity they have with the features. The solution offers good transparency for the end-user."
"The most valuable features of Veeam Cloud Connect are its ease of use and the portal is very useful."
"The solution is already far more advanced than our customers require. It offers advanced scripting and automation pre-testing to support the custom library and custom tasks."
"The most valuable features are the fast replication and recovery of data."
"In my opinion, the console or dashboard is the most valuable feature of this solution."
"While there are some complexities, Veeam tries to keep the product simple and offers a good knowledge base. It's quite structured, so you can easily take one subject and learn about it simply by reading through the documentation."
 

Cons

"StorageCraft wasn't getting full backup coverage. It was backing up around one to 2% of the points. It was not a reliable platform and it wasn't giving any sort of alerts that things were not working."
"The flexibility results in more administrative GUI. The GUI needs improvement."
"Basically, a huge amount of storage capacity can be required in certain cases."
"We are now able to work on more security-related tasks with Acronis, as they offer features such as antivirus, DLP, and various cybersecurity options. This is a significant improvement compared to our previous solution with Veeam Cloud Connect, where we were lacking such features. It also allows us to offer a wider range of security options to our customers."
"We were interested in investing hundreds of thousands of dollars in VMware. VMware right now is one of the biggest solutions in the world, in terms of the IT environment. But for Cloud Connect it's not. I think they need the cloud version to reach more customers, to enable the cloud version to be used by more people."
"I would like to see more advanced training courses made available to cover complicated use cases."
"We encountered some issues with stability at the beginning."
"The dashboard could be more intuitive."
"I think the pricing could be improved and I also think archiving could be improved."
 

Pricing and Cost Advice

Information not available
"The price of the solution is reasonable because of our good standing with the vendor."
"It's not the cheapest solution on the market but it's reliable, so we find it cost-effective."
"The licensing is MSP-based. It is connected to the portal, and you can deploy it to your end users as well."
"I think that this is one of the most cost-effective solutions."
"The licensing fee is on a monthly basis."
"We are looking into how we can extend the license of this product."
"The pricing of Veeam Cloud Connect is good."
"The price of the solution could be cheaper. There are monthly or yearly subscription options available. The annual subscription tends to be cheaper."
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Top Industries

By visitors reading reviews
Construction Company
24%
Comms Service Provider
16%
Healthcare Company
13%
Manufacturing Company
6%
Construction Company
16%
Manufacturing Company
13%
Outsourcing Company
12%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise3
 

Also Known As

StorageCraft Cloud Services, StorageCraft Disaster Recovery Services, StorageCraft Cloud Backup, Arcserve Cloud Services, Zetta Cloud Backup
Veeam Cloud Connect for the Enterprise
 

Overview

 

Sample Customers

Lion
Worldwide Holdings, ContinuitySA, MPY, Linxdatacenter
Find out what your peers are saying about Veeam Software, Hewlett Packard Enterprise, Commvault and others in Cloud Backup. Updated: September 2026.
917,433 professionals have used our research since 2012.