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Avaya Spaces vs Chatter comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avaya Spaces
Ranking in Enterprise Social Software
13th
Average Rating
7.6
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Chatter
Ranking in Enterprise Social Software
14th
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Enterprise Social Software category, the mindshare of Avaya Spaces is 1.8%, up from 1.3% compared to the previous year. The mindshare of Chatter is 2.5%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Avaya Spaces1.8%
Chatter2.5%
Other95.7%
Enterprise Social Software
 

Featured Reviews

TM
Channel Director at a comms service provider with 11-50 employees
Video meetings and presentation sharing impress but user-friendliness and pricing need attention
I don't have experience with how Avaya Spaces handles integration with other software tools, but perhaps my partners have experience regarding integration with different vendors. If Avaya can integrate Spaces with other media solutions, such as WhatsApp or WeChat, it will be more friendly and useful for customers or partners.
it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The microphone's noise cancellation and static feature that record a human's voice are some of the most valuable features."
"We use the solution for document sharing, video conferencing, instant messaging, and file sharing."
"Stability for Avaya Spaces is quite good, and I would rate it a 9."
"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"The conversation function to engage different groups is the most valuable feature."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
 

Cons

"There were some additional features coming up, as they informed us through email. But we didn't get any update on them."
"The initial setup for Avaya Spaces is very good for me, but for sharing with other users, the setup is a little bit complex compared to other solutions I have used, such as Zoom or Teams, as the installation is more complex."
"The audio calling service needs to improve its quality."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"We would not select them again."
"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"Chatter invites should be possible from the UI on opportunity records."
"The storage of documents was quite limited when we used the tool."
 

Pricing and Cost Advice

"The license grants you a subscription and costs about $120. I am not aware of additional costs."
Information not available
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Top Industries

By visitors reading reviews
No data available
Construction Company
18%
Financial Services Firm
15%
Manufacturing Company
13%
Comms Service Provider
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What needs improvement with Avaya Spaces?
I don't have experience with how Avaya Spaces handles integration with other software tools, but perhaps my partners have experience regarding integration with different vendors. If Avaya can integ...
What is your primary use case for Avaya Spaces?
Most of the time, I use Avaya Spaces to hold meetings with Avaya and with partners, which fulfills our collaboration needs.
What advice do you have for others considering Avaya Spaces?
I can share my opinion about Avaya Spaces and recommend it for small or medium company users, as most of them are small users. I am currently working with Azure for our cloud needs. Overall, I woul...
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Also Known As

Avaya Cloud Application Link
No data available
 

Overview

 

Sample Customers

Stop Soldier Suicide, British Columbia Ski Resort, Helse Vest, Spital Limmattal, Conduit Global
Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Find out what your peers are saying about Avaya Spaces vs. Chatter and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.