BeyondTrust Privileged Remote Access vs TeamViewer Pilot [EOL] comparison

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BeyondTrust and TeamViewer are both solutions in the Remote Access category. Additionally, 95% of BeyondTrust users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Mar 19, 2026

BeyondTrust Privileged Remote Access and TeamViewer Pilot are both effective solutions in the remote access and support category. BeyondTrust is more favorable due to its comprehensive feature set and a strong focus on security protocols.

Features:BeyondTrust Privileged Remote Access provides extensive security features such as session monitoring, credential management, and integration flexibility while also offering the ability to scale with various enterprise environments. TeamViewer Pilot offers augmented reality capabilities that allow real-time problem-solving through visual cues and provides user-friendly tools for virtual collaboration. Despite being discontinued, TeamViewer Pilot's innovative visual support tools remain noteworthy.

Ease of Deployment and Customer Service:BeyondTrust's deployment is intricate, emphasizing security and scalability, and is supported by a strong customer service infrastructure, making it suitable for larger organizations. Conversely, TeamViewer Pilot offers a straightforward setup process focusing on quick problem resolution with customer service designed for immediate assistance, appealing to smaller enterprises or startups seeking efficient deployment.

Pricing and ROI:BeyondTrust Privileged Remote Access presents a higher initial setup cost yet demonstrates significant ROI with its robust security and suitability for long-term enterprise needs. TeamViewer Pilot, although no longer available, previously provided cost-effective solutions with lower initial costs, delivering substantial value in niche use-cases that demanded swift deployment and immediate results.

To learn more, read our detailed Remote Access Report (Updated: September 2026).

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Remote Access

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Anumula Hitesh

Senior Business Development Executive at Digitaltrack

Centralized device management has automated onboarding and improves remote security compliance

One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

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Hahn Rolf

CEO at MICRODYN AG

Securely manage high-privilege remote access with granular configurations

I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Better alignment between products would enhance manageability from a single point. Additionally, BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation. Improved quality control for non-English language versions is needed to avoid translation and layout errors.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."

"I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints."

"Microsoft Intune is a cloud solution and we can manage everything, including Azure AD, Intune, and not only mobile hand devices, such as iOS or Android, but with the main focus on workstations, which is what makes the solution powerful."

"It has improved our organization through the remote management of non-domain joined devices."

"What I like most about Intune is its seamless enrollment process, particularly the Autopilot method."

"It is very stable and scalable because this is a cloud-only solution."

"What I appreciate the most about Microsoft Intune is that it's quick and easy to use from an authenticator perspective. There is simplicity in securing our platform. Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration."

"Intune saves time, and it is very easy to use. It allows us to manage applications completely."

More Microsoft Intune pros

"It is a real fortress. Its security is very strong. Multi-factor came as a feature out-of-the-box, which was big for us. That helps us meet another compliance requirement. It enforces encryption. Nobody can see what we are doing in our remote system if they happen to be listening for unencrypted traffic. That is its biggest strength."

"It has put us at the forefront when it comes to security, auditing, and meeting SOX requirements."

"The features I find most effective in BeyondTrust Privileged Remote Access include the advantages of password safe for anyone using their web server designing or applications."

"The most valuable feature is that this solution can be implemented regardless of the operating system."

"Its initial setup process is straightforward."

"It's one of the most secure products in the market; they have really great support, it's everything that we need, like a Swiss knife, and we can do everything with it to produce what we need for Privileged Remote Access reasons."

"It is very good and flexible, allowing me to do my job quite well, with a single point of getting anywhere running through its box like another firewall that controls all access to our secure network so nothing else can get through."

"The visibility of the solution's Vault works as it is supposed to: out-of-the-box for domain accounts, endpoints, and local accounts associated with discovery jobs."

More BeyondTrust Privileged Remote Access pros

"Technical support has good responsiveness."

"It's easy enough to use."

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

Cons

"The reporting could be improved, as it's pretty poor compared to other products of this type."

"The solution could improve by having better integration with Apple."

"It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect."

"I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune."

"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."

"We have spoken to the technical support on a few occasions. They have only ever provided us with minimal information."

"Intune needs to incorporate more tools to reduce the number of third-party applications we rely on."

"The reports aren't complete, and it's not easy to build custom reports."

More Microsoft Intune cons

"When doing protocol panel jumps, the tool does not restrict what is recorded on the user's computer."

"They could probably integrate a wizard or something like that to add a new use case. It could be something that makes it easier to add a new use case."

"The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required."

"Its management is through two different portals, and you can't get from one portal to the other. I have to literally open up another website and go into it a different way. There are no inner links between the two. They should interlink the actual virtual server and the appliance. In general, there should be one interface for management for admins."

"Multiple areas can be improved. We've seen lots of updates in the past year. They have a portal where we can submit our ideas. BeyondTrust is immediately implementing user suggestions. The UI could be more informative. Initially, there were two or three connectors, and now we have five or six. It would be nice if they added a few more connectors for third-party integration. There are multiple tools, but the clients may require more for their convenience."

"There is no connectivity to the appliance side. There is no API, and it is just difficult for me to capture what version the device is on without going in and doing screenshots. It is a little too secure in that regard, where they don't even trust their product owner. Since a lot of hacks come from the inside, they are probably doing what they need to do out of necessity. It is just that I have to work pretty hard to produce compliance data on the box."

"I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration."

"Its access process for third-party vendors needs to be simplified."

More BeyondTrust Privileged Remote Access cons

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

Pricing and Cost Advice

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"The licensing costs we leave up to the customer and these vary from one to another."

"The pricing for Microsoft Intune is reasonable. Our clients are satisfied."

"There is a license needed to use the solution and we are on an annual license."

"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"Even if they charge a premium, they aim to provide equal value."

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."

More Microsoft Intune pricing and cost advice

"PRA was one of the cheapest solutions that we evaluated."

"PRA's pricing is competitive."

"I rate the product's pricing a four on a scale of one to ten, where one is high, and ten is low. It is an expensive product."

"My client found the solution a bit expensive but considering their use case and requirements, they didn't have any other choice. As far as I know, implementation and licensing are the only costs."

"Though the solution was a bit expensive, the overall pricing was average."

"The price is pretty expensive, but you get what you pay for and this is a great product."

"Don't get into a situation where you are licensing per desktop or per person until you fully understand the licensing."

"I wish it was a little bit cheaper, but when a product is as solid as this, I understand what the cost does. It helps them to make sure it stays that way. If you want a reliable, solid product, you're going to pay more."

More BeyondTrust Privileged Remote Access pricing and cost advice

"We pay for the licensing monthly."

"It is not an expensive product."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

Manufacturing Company

13%

Financial Services Firm

Outsourcing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	191
Midsize Enterprise	63
Large Enterprise	187

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	4
Large Enterprise	7

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with BeyondTrust Privileged Remote Access?

Improving technical support for BeyondTrust Privileged Remote Access is essential. When I communicate with technical ...

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What is your primary use case for BeyondTrust Privileged Remote Access?

When we are using BeyondTrust Privileged Remote Access with FortiGate or some Cisco third-party products, we collabor...

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What advice do you have for others considering BeyondTrust Privileged Remote Access?

I have not utilized the endpoint least privilege management feature in BeyondTrust Privileged Remote Access as I have...

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Comparisons

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Compared 6% of the time

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Compared 8% of the time

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Compared 8% of the time

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Compared 7% of the time

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Compared 7% of the time

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Compared 3% of the time

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Compared 33% of the time

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Compared 30% of the time

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Compared 16% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

October 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Privileged Remote Access

October 2026

BeyondTrust Privileged Remote Access report

Download BeyondTrust Privileged Remote Access product report

Buyer's Guide

Remote Access

September 2026

Download TeamViewer Pilot [EOL] product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Privileged Access

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Privileged Remote Access enhances network security with flexibility and FIPS-compliant encryption. It enables rapid deployment without a VPN, simplifying credential handling and compliance while reducing complexity in remote work environments.

Designed to secure internal and vendor access to servers, applications, and energy grids, BeyondTrust Privileged Remote Access supports compliance requirements such as NERC, NIST, and FedRAMP. It manages RDP sessions, credential rotations, and high-privilege access, serving as a VPN alternative. Active Directory integration and robust vault features simplify credential management. With session and access monitoring, it offers enhanced security and control, facilitating a smooth transition to cloud-based deployments while improving network operations.

What are the key features of BeyondTrust Privileged Remote Access?

Strong Security: FIPS compliance and encryption ensure data protection.
Rapid Deployment: Set up quickly without relying on a VPN.
User Management: Seamless control through integration with Active Directory.
Advanced Access Controls: Enhance monitored access to sensitive systems.
Vault Features: Simplify credential handling and rotation.

What benefits can users expect from BeyondTrust Privileged Remote Access?

Flexibility: Adaptable to different IT environments.
Enhanced Security: Protects remote access and sensitive data.
Compliance Support: Meets standards like NERC, NIST, and FedRAMP.
Simplified Deployment: Reduces setup time and complexity.
Monitored Access: Provides comprehensive session tracking and reporting.

Enterprises in industries like energy, finance, and technology deploy BeyondTrust Privileged Remote Access to control and monitor secure access, aligning with strict regulatory requirements. Its capability to integrate seamlessly with existing systems and support cloud-based transitions makes it a strategic tool for enhancing operational efficiency and security.

BeyondTrust

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Horizon Beverage, Air Liquide, Gateway Bank of Florida

Information Not Available

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