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BMC Helix Client Management vs Microsoft Intune comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Client Management
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
Mobile Device Management (MDM) (11th), Endpoint Compliance (7th)
Microsoft Intune
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

While both are Endpoint Security solutions, they serve different purposes. BMC Helix Client Management is designed for Mobile Device Management (MDM) and holds a mindshare of 4.4%, up 3.7% compared to last year.
Microsoft Intune, on the other hand, focuses on Unified Endpoint Management (UEM), holds 18.1% mindshare, down 29.7% since last year.
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
BMC Helix Client Management4.4%
Jamf Pro11.3%
NinjaOne6.3%
Other78.0%
Mobile Device Management (MDM)
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Microsoft Intune18.1%
IBM MaaS3608.8%
Workspace ONE UEM8.8%
Other64.3%
Unified Endpoint Management (UEM)
 

Featured Reviews

Sagar Talreja - PeerSpot reviewer
Sr. IT Technical Consultant at Fusion Business Solutions (UK) Ltd
A tool that offers great functionalities to manage reboot and patching
Right now, I don't have anything to say about which areas in BMC Client Management need improvement. The solution does not offer the functionality of remote access to users. From an improvement perspective, it would be great if a remote access functionality was added to BMC Client Management. I want something similar to Remote Desktop Protocol (RDP) in BMC Client Management.
HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of our customers is a financial institution with more than 15,000 endpoints, and we use BMC Client Management to manage their regulatory compliance needs, manage the endpoints from a security perspective, and integrate it with service management as well."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"BMC Client Management has helped us be able to patch our OS or any software to the latest version."
"The most valuable features of the solution are patch management and software license management."
"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."
"The inventory and patch management tools are very valuable."
"The solution provides multiple features in one place."
"BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."
"Intune enables us to manage our devices from anywhere."
"The automatic patch management feature in the Intune Suite is helpful."
"It is a very helpful and easy solution."
"We have found the solution is capable of scaling."
"I rate Intune 10 out of 10."
"We have seen a clear ROI with Microsoft Intune; time saved has reduced device setup from three to five hours to thirty minutes, and there is a workload reduction of around twenty to thirty percent less manual effort from the IT team."
"Microsoft Intune is reliable, scalable, and user-friendly."
"The Autopilot feature is the most valuable because it saves significant time on managing devices. We can ship devices globally, and users can set them up on their own. It's convenient."
 

Cons

"In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"BMC Client Management could improve in the area of integration."
"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."
"The solution does not offer the functionality of remote access to users."
"The solution needs to add whitelisting because many customers request it."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device."
"It should be easier to define policies and comply with those policies."
"Microsoft Intune could improve its reporting and troubleshooting tools since diagnosing policy sync and deployment issues can still feel a bit complicated at times."
"The solution needs to improve reporting. Sometimes, it shows double or triple entries of the same thing, which affects the count's accuracy. Also, some applications onboarded in Microsoft Intune do not get updated. When we look for solutions online, there is often no clear answer."
"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."
"The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet."
"Microsoft Intune can be improved by making it even more seamless for users to download their certificates."
"Almost every day during the initial deployment, I would chat with technical support for solutions. They did not give me a suitable solution to solve the false positive alarms."
 

Pricing and Cost Advice

"To use BMC Client Management they charge annually per node."
"BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."
"BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."
"The solution is low cost."
"The clients pay for a license and each can have a different type of license, such as an E3 or E5."
"The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright."
"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."
"It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free."
"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."
"For organizations that are a Microsoft shop, the pricing is compelling."
"Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation."
"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Retailer
10%
Construction Company
9%
Computer Software Company
9%
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
9%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
By reviewers
Company SizeCount
Small Business191
Midsize Enterprise63
Large Enterprise187
 

Questions from the Community

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Also Known As

BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Charter Manufacturing
Mitchells and Buzzers, Callaway
Find out what your peers are saying about Microsoft, JAMF, Kandji and others in Mobile Device Management (MDM). Updated: October 2026.
917,433 professionals have used our research since 2012.