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BMC Helix Discovery vs Ivanti Asset Manager [EOL] comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
665
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Asset Management (10th)
Ivanti Asset Manager [EOL]
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
reviewer1114818 - PeerSpot reviewer
Network Center Engineer II at a leisure / travel company with 201-500 employees
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In some of our use cases, people were spending more than three hours per day just generating reports, and then we created an automation for this and it reduced the time to 30 minutes."
"Automation Anywhere is very simple to use; the features are very simple, the application is light, and overall I love it."
"In our efforts to efficiently manage the master data at our factories, the biggest benefit is the fact that we have been able to rein in what was an increasing number of engineers who were needed, on the order of some 100 people, so that’s a major result."
"I also very much like the integrating of this solution with other applications. We have some old web applications that we've been using, and we've been writing some of our own DLLs to integrate with it. It has worked really well."
"Automation Anywhere can grow alongside our automation needs."
"Time-wise: We have saved hundreds of thousands of hours."
"It has helped us a lot with our digitized work, and we have automated a lot of the bank's processes."
"Automation Anywhere is fully configurable."
"It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers."
"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."
"Weekly reports to management really make our life simple."
"BMC Helix Discovery is very intuitive."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."
"The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction."
"The product's stability in terms of uptime is generally good; it is always operational."
"The solution is easy to setup."
 

Cons

"They will need much more support, because it is a new thing and it’ll never fail because of productive partners. It will fail if people on the “gemba” don’t adopt it."
"IQ Bot is useful but the price is not friendly."
"There are a lot of issues in the tool. There are a lot of breakdowns."
"In the last two years, with the help of IQ Bot, and what I learned today about this Attended Automation 2.0, I think they are addressing vital key challenges that we have faced so far."
"We also got a tool from Automation Anywhere that was supposed to fix or patch a problem, but it didn't work. It was a horrible, pathetic product that they brought out when it wasn't ready."
"For our legacy systems, we are finding it very difficult to use the automation."
"I would like to see integration better integration with Excel and SAP."
"I haven't gone deep in the tool, but so far it looks good."
"The interface is quite old and can be outdated."
"Resolution time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue."
"I would like to see the ability to scan some of the newer cloud platforms."
"We would like updates more often."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"There is still room for improvement in terms of stability."
"The product is not fully automated."
"The synchronization between the ITAM and Neurons should be restored."
"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
 

Pricing and Cost Advice

"It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is."
"If it is saving FTE and Generating a good ROI then it is Worth Investing."
"In terms of monetary savings, we automated a bot in three days that has saved us $30,000 in costs."
"The pricing and licensing of Automation Anywhere plays an important rule in the Indian market because in the Indian market $10,000 USD is too much. Hence, the pricing tends to go down depending on the customer relationship with the partner: A starter pack is $10,000 and an enterprise pack is $100,000. If you go through an implementation partner, you can get good deals. They can save some money."
"The pricing is a bit higher."
"We have purchased licenses, but are trying to obtain more bot programmer licenses."
"Its cost is good."
"There are some additional costs beyond the standard licensing fees. There are a couple of add-ons we've looked at: The IQ Bot for OCR and machine-learning were add-ons, as well as the Bot Insights - the analytics."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"We have a perpetual license for the solution."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"The licenses are very complex and quite costly."
"The solution is reasonably priced."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
12%
Manufacturing Company
11%
Financial Services Firm
16%
Outsourcing Company
11%
Manufacturing Company
9%
Government
7%
Leisure / Travel Company
14%
Comms Service Provider
13%
Retailer
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise86
Large Enterprise562
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What is your primary use case for BMC Helix Discovery?
BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Discovery, ADDM, Atrium Discovery & Dependency Mapping
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Information Not Available
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: September 2026.
917,433 professionals have used our research since 2012.