Ivanti Asset Manager [EOL] vs ServiceNow comparison

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Ivanti and ServiceNow are both solutions in the IT Asset Management category. Additionally, 92% of ServiceNow users are willing to recommend the solution.

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Executive SummaryUpdated on Aug 11, 2026

ServiceNow and Ivanti Asset Manager EOL are competing products in the IT asset management space. ServiceNow appears to have the upper hand with its comprehensive support and versatility across multiple business functions, despite Ivanti offering competitive pricing and specialized features.

Features: ServiceNow provides robust automation capabilities, advanced analytics, and integration with numerous IT and business systems, ideal for holistic enterprise management. Ivanti Asset Manager EOL focuses on asset lifecycle management, offering inventory tracking and asset optimization, beneficial for specific asset-centric operations. The key difference lies in ServiceNow's broader application scope versus Ivanti's specialized functionality.

Ease of Deployment and Customer Service: ServiceNow offers cloud-based deployment with extensive support, easing integration across varied enterprise environments. Ivanti Asset Manager EOL provides straightforward deployment for standardized environments with focused assistance tailored to its niche functionalities. ServiceNow's deployment adaptability gives it an advantage in diverse environments.

Pricing and ROI: ServiceNow has a higher initial setup cost but returns substantial ROI through comprehensive solutions and flexibility in use cases, enabling long-term cost efficiency. Ivanti Asset Manager EOL presents a lower setup cost with swift returns for maximizing IT asset management within a circumscribed scope. ServiceNow's versatile applications may justify higher initial costs through long-term savings.

To learn more, read our detailed IT Asset Management Report (Updated: September 2026).

Buyer's Guide

IT Asset Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer1114818

Network Center Engineer II at a leisure / travel company with 201-500 employees

Provides limited scalability, and systems do not synchronize properly

I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

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Hemanthreddy Vakiti

Data Engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The time savings are valuable."

"Automation Anywhere RPA has enabled a lot of our employees to have their valuable time freed up to do other things, ranging from the Treasury department, the Revenue department, General and Cost Accounting."

"This solution is easy to use and generates a quick response."

"Automation Anywhere helps improve our organization by allowing us to automate processes that should not be manual."

"Since it is AI-powered, it automates our work; initially, we had many manual interventions, but now with the AI-powered capabilities, we are saving time and our productivity has increased."

"The solution is easy to learn and with it, it's easy to replicate knowledge."

"There are many features of Automation Anywhere that were found to be most valuable like WLM, PDF integration, Advanced Excel Commands, Terminal Emulator and its commands, Interactive Forms building features of A2019 which helped us in developing UI for our front office automation and integrate it with multiple rest APIs."

"Automation Anywhere has positively impacted my organization by providing a lot of hours and dollars saved for many business teams across the company, and it helps spark ideas for people to look at their own business processes and learn how to automate them from end to end."

More Automation Anywhere pros

"The product's stability in terms of uptime is generally good; it is always operational."

"The solution is easy to setup."

"I can see a very good product strategy, we see enhancements or enhanced features in each of the releases, I see the roadmap is good and the technology underneath is also good."

"It has an excellent capability to integrate different access points."

"It uses a common base of data and allows different types of records to pull from that same base of data."

"Remote access is most valuable."

"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."

"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."

"The main improvement is the integration of several business processes."

"Improved the globalization of processes and around the clock service delivery to our customers Automated repetitive tasks and shifted left simple tasks to the service desk"

More ServiceNow pros

Cons

"Automation Anywhere could add more tools to track the processes and ROI, so we can get a better understanding of the cost savings and compliance. We heavily track those metrics and make them available to the leadership for review."

"This solution could be more stable because sometimes I see some bugs."

"We would like to see the scalability improve from a local perspective."

"With our current version, we are experiencing issues with the access of the Control Room. Therefore, at the moment, we cannot really scale."

"There are a lot of issues in the tool. There are a lot of breakdowns."

"We would like a smoother process for moving bots and tasks between the different development environments, from development to testing to production. We find this to be pretty cumbersome to work through."

"I would like to see a global error handler introduced, which will explicitly handle errors over the entire project."

"We have used the technical support. I am quite unhappy with the support part."

More Automation Anywhere cons

"The synchronization between the ITAM and Neurons should be restored."

"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."

"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."

"Also, some of the way that the patches would break the catalog and the catalog items would cause unnecessary changes to the layout in the UI."

"I would say there had been times where it's taking a long time for a resolution."

"ServiceNow can be improved primarily in terms of licensing."

"There are a few things that it needs to improve, like automation of most things out-of-the-box."

"Direct support from ServiceNow is not very good. Most of the support comes from partners, and customers heavily rely on them."

"We did have some performance issues where some of the system areas were slow, but that was really our fault."

"The interface is not user-friendly."

More ServiceNow cons

Pricing and Cost Advice

"We save approximately 10,000 hours per year."

"The price is a little bit high but the support is good."

"The solution itself is free unless we want to add the support option but we have to pay for the bots we use."

"There may be room for the product to be more competitively priced to excel in the market."

"We are a partner of Automation Anywhere and find the pricing to be reasonable."

"We are interested in saving manual engineer man-hours. So far, we have saved $100,000."

"We are currently negotiating a contract. Depending upon that, we will definitely look at increasing usage."

"The cost of Automation Anywhere is high in Turkey due to the weak economy."

More Automation Anywhere pricing and cost advice

"The solution is reasonably priced."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"This is a pretty expensive product, so the licensing could be better."

"ServiceNow is an expensive solution."

"The licenses are expensive."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"$230 per user."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

12%

Manufacturing Company

11%

Leisure / Travel Company

14%

Comms Service Provider

13%

Retailer

10%

Financial Services Firm

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	86
Large Enterprise	562

No data available

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

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What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business r...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

Ivanti Autonomous Endpoint Management vs Ivanti Asset Manager [EOL]

Compared 18% of the time

Lansweeper vs Ivanti Asset Manager [EOL]

Compared 10% of the time

Device42 vs Ivanti Asset Manager [EOL]

Compared 9% of the time

Axonius vs Ivanti Asset Manager [EOL]

Compared 9% of the time

BMC Helix Discovery vs Ivanti Asset Manager [EOL]

Compared 7% of the time

More Ivanti Asset Manager [EOL] Competitors

IBM Maximo Application Suite vs ServiceNow

Compared 7% of the time

BMC Helix ITSM vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 3% of the time

JIRA Service Management vs ServiceNow

Compared 3% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

September 2026

Download Ivanti Asset Manager [EOL] product report

Buyer's Guide

ServiceNow

September 2026

Download ServiceNow product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Ivanti

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Ivanti Asset Manager provides an integrated approach to managing IT assets, ensuring efficient tracking and lifecycle management. It assists organizations in maximizing asset utilization and minimizing costs.

Ivanti Asset Manager stands out for its comprehensive capabilities in facilitating IT asset life cycle management. From procurement to disposal, it helps businesses maintain visibility over their assets and optimizes their investments. The platform's flexibility allows seamless alignment with industry-specific requirements, providing essential data and insights that drive strategic decision-making.

What are the most important features of Ivanti Asset Manager?

Asset Lifecycle Management: Manages assets from purchase to retirement, enhancing efficiency.
Real-time Tracking: Offers precise real-time asset location and status.
Advanced Reporting: Provides extensive reporting tools for better visibility and planning.
Integration Capabilities: Seamlessly integrates with existing systems for efficient data flow.

What benefits and ROI should users expect?

Cost Reduction: Streamlines operations resulting in cost savings.
Improved Compliance: Ensures adherence to compliance standards.
Enhanced Productivity: Reduces downtime through effective asset management.
Strategic Planning: Supports long-term planning with robust data analytics.

Ivanti Asset Manager finds significant application across industries like healthcare, finance, and education. In healthcare, it tracks medical equipment, ensuring compliance and enhancing patient care. In finance, it manages hardware and software licenses, minimizing costs and improving asset utilization.

Ivanti

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Information Not Available

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: September 2026.

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