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Box - Intelligent Content Management vs DocStar ECM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
9th
Ranking in Document Management Software
2nd
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (2nd), Content Collaboration Platforms (8th)
DocStar ECM
Ranking in Enterprise Content Management
26th
Ranking in Document Management Software
11th
Average Rating
9.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Enterprise Content Management category, the mindshare of Box - Intelligent Content Management is 4.2%, down from 4.3% compared to the previous year. The mindshare of DocStar ECM is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box - Intelligent Content Management4.2%
DocStar ECM1.3%
Other94.5%
Enterprise Content Management
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
it_user255402 - PeerSpot reviewer
President/Owner with 51-200 employees
It has the flexibility to span across multiple departments, improving, for example, accounts-payable automation and contract management.
Ease of use Flexibility to span across multiple departments A/P Automation H/R On boarding Client/Vendor File Management Contract Management Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process Over 13…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again, because you can edit the content while the document is in the cloud."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
"We can provide controlled access to documents using the product."
"The most valuable feature of this solution is the set of security options that can be set when sharing files with a group."
"The solution is scalable."
"The system's performance is impressive, and file sharing is notably straightforward."
"Box has allowed us to access, share and edit content seamlessly as an organization."
"The solution is used for data storage and any kind of visualization."
"We have some very compelling case studies with a very positive ROI."
 

Cons

"It could be cheaper."
"I wish the search was faster, like a google search."
"Collaborative editing was challenging if multiple people were in a document at once."
"The waterfall methodology for folders does not allow for privatization of folders at the root level, which sometimes may be necessary."
"Box - Intelligent Content Management can be improved by using a bit more AI, making it easier and more user-friendly to drop things in, with the ability for folks to zip things or drop one asset at a time so that it groups them all together, giving them an option to group everything together."
"The Search functionality needs to be more robust and behave like Google Search."
"There are still some management features I would like to see improved, giving more control to IT."
"If there was a plugin that added some sort of toolbar in Office, that would be great."
"Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process"
 

Pricing and Cost Advice

"My organization pays for the license."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"Box's pricing is excellent."
"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"Box needs to improve with their pricing in terms of licensing costs."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Manufacturing Company
8%
Comms Service Provider
8%
Construction Company
13%
Manufacturing Company
11%
Financial Services Firm
9%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise10
Large Enterprise35
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
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Also Known As

No data available
docSTAR eclipse
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: October 2026.
917,433 professionals have used our research since 2012.