No more typing reviews! Try our Samantha, our new voice AI agent.

Box - Intelligent Content Management vs DocuWare comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
9th
Ranking in Cloud Storage
10th
Ranking in Document Management Software
2nd
Ranking in Content Collaboration Platforms
8th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Digital Asset Management (2nd)
DocuWare
Ranking in Enterprise Content Management
24th
Ranking in Cloud Storage
46th
Ranking in Document Management Software
7th
Ranking in Content Collaboration Platforms
29th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Document Management Software category, the mindshare of Box - Intelligent Content Management is 6.7%, down from 7.9% compared to the previous year. The mindshare of DocuWare is 5.7%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
Box - Intelligent Content Management6.7%
DocuWare5.7%
Other87.6%
Document Management Software
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
RC
Enterprise Architect at a consultancy with 10,001+ employees
Great document storing and easy to set up but needs to offer more collaboration capabilities
It should have collaboration features. For example, if I upload a document and I want the document which I upload to be discussed among my colleagues and peers, I should be able to share. I'd like for us to be collaborating, discussing the document, adding to the document, et cetera. I'd like it to be possible for teams to collaboratively create the document. Compliance or records management could be improved. For example, if I upload a document, a legal document such as a contract, when you onboard a new customer, you would like to have that contract document stored. At the same time, it should be logged. Once a document is approved and taken by printout and sent to the customer, it should be logged. It should not be allowed to be editable; you shouldn't be able to make changes to it. For records management, it should only be accessible to some people, not everyone. I would like to have records management features and compliance features where data could be hidden. Items such as personal data should be hidden or masked. I would like to have GDPR features added. We had some slight hiccups during the setup process.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a very user-friendly product."
"Box has allowed us to access, share and edit content seamlessly as an organization."
"The editable features and upgrading capabilities are great."
"The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again, because you can edit the content while the document is in the cloud."
"Sharing and collaborating across files and folders has been a massive game changer."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"Office Integration. The full integration into the Microsoft Office products is just perfect."
"We can provide controlled access to documents using the product."
"DocuWare allows for easy document management and workflow automation, eliminating the need for physical paperwork and streamlining the approval process."
"For the most part, the initial setup is easy. There's good documentation."
 

Cons

"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
"It could be cheaper."
"Better integration with other solutions is needed."
"Tasks and comments could be easier to see, report, search, and manage."
"The price must be lowered."
"The integration with other products should be improved."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"I wish the search was faster, like a google search."
"Its graphical user interface could be more user-friendly."
"It should have collaboration features."
 

Pricing and Cost Advice

"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"Better sign a full year's contract to get a discount."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"Box needs to improve with their pricing in terms of licensing costs."
"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"While the price may be considered slightly high, it is still reasonable within the context of other options available on the market."
report
Use our free recommendation engine to learn which Document Management Software solutions are best for your needs.
917,403 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Manufacturing Company
8%
Comms Service Provider
8%
Construction Company
13%
Computer Software Company
11%
Comms Service Provider
11%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise10
Large Enterprise35
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
King Hussein Cancer Center, Smart Choice, Tippecanoe County
Find out what your peers are saying about Box - Intelligent Content Management vs. DocuWare and other solutions. Updated: October 2026.
917,403 professionals have used our research since 2012.