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CA Process Automation vs CMW Tracker comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
CMW Tracker
Ranking in Process Automation
31st
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Business Process Management (BPM) (28th)
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of CMW Tracker is 2.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
CMW Tracker2.1%
CA Process Automation1.0%
Other96.9%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Excellent task manager software - supports both management and workflow
Excellent task manager software - supports both management and workflow. Time tracking is available and much used in our firm. Integration with Microsoft Outlook is also a great feature, along with the ability to access from mobile. Being able to use Comindware Tracker for common processes or standalone tasks for crucial in our decision to test the software. The software is flexible and computer-novice friendly, making training required minimal and efficient to implement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"CA Process Automation manager is a very powerful production tool."
"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."
"Comindware Tracker gives a lot of configurations and business rules to the administrators, and these can also be delegated to business users so that they could build and maintain their own step-based workflows."
"Comindware Tracker took us from a blind email to fully-transparent automated workflow with travel management and reporting, and improved efficiency, as well as making continuous workflow improvement possible."
"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."
"The configurable dashboard analytics and reporting capabilities ensure timely decision making."
"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."
"​It was easy to set up my team with access credentials to their files.​"
"Standardizing our business processes has lead to a drastic improvement in efficiency."
"It helps very well with project management, and the workflow process is very easy and fast."
 

Cons

"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"OCR capability should be added as a feature."
"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"Make some of the features more open source that way developers can have more flexibility."
"Figuring out how to integrate defined teams or groups into this system is difficult, and there are no contextual menus."
"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."
"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."
"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."
"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."
"There are not very many report templates, and if there were more, it would really help."
"The initial setup can be quite slow and finicky."
"If your organization has only a few team members then this tool is not suitable."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."
"Great value for the money."
"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."
"The price is so reasonable."
"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"
"Price per user works for me when they do not count my clients, which fill forms."
"This solution has a very lost cost."
report
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Manufacturing Company
16%
Construction Company
13%
Financial Services Firm
10%
Construction Company
20%
Outsourcing Company
16%
Comms Service Provider
11%
Financial Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise3
 

Also Known As

CA IT Process Automation Manager
Comindware Tracker
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services
Find out what your peers are saying about CA Process Automation vs. CMW Tracker and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.