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CA Process Automation vs IBM BPM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
10th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
113
Ranking in other categories
Business Process Management (BPM) (8th), Application Infrastructure (11th)
 

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of IBM BPM is 5.8%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
IBM BPM5.8%
CA Process Automation1.0%
Other93.2%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Ateeq Rehman - PeerSpot reviewer
Unit Head System Implementor at Allied Bank Limited
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"If you’re planning or looking for an application able to create process automation, stop looking."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"One of the most notable things is how you can develop use cases with the customers, internal customers, but directly within. The software process model that BPM supports is really exciting in that aspect."
"It makes the company business processes work more efficiently."
"If you are looking for a good solution where you don't need to do multiple enhancements and there is a good troubleshooting and support team, you can definitely go ahead with this solution."
"Automating the whole workflow process to give our data steward the ability to take actions rapidly, and making sure we have all the data synced within the different platforms that we are using."
"There is a good return on investment, because some of them were using paper-based processing, and introducing BPM has actually improved the time involved."
"The most valuable features come in the bundle, the design process, creating services, creating BPDs, creating coaches, and UI/UX."
"Enabled us to convert most of the paper-based work into an automated workflow process, and some of them were converted into straight-through processing, with no human interaction involved whatsoever."
"Its workflow and integration with SAP are the most valuable features. It is also a stable solution."
 

Cons

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"It’s very complex, which is one of the disadvantages."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"OCR capability should be added as a feature."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"We would like better performance and more ​visibility on each step of the tool.​"
"One area for improvement is the scripting languages used within the solution. They could integrate other languages such as GoMango or Python than JavaScript."
"There is room for improvement in the stability."
"The initial setup can be tricky because IBM BPM is not based on a popular stack, and it's difficult to hire a developer for this product."
"We need process monitoring. It is somewhat complex to monitor all the processes which work."
"Integration with web services, especially in the standard version of the product."
"Initial setup is very complex. Too many steps need to be done at the database and server levels, and complex configurations. From what I see, a lot of these steps can be and should be automated."
"The integration could be improved."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"​We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did."
"The product is expensive considering the hardware and software costs."
"The price is good but could be a little lower."
"I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example."
"Due to its extensive features and capabilities, the product pricing is more aligned with medium—to large enterprises."
"When considering the features of the solution the price is expensive compared to competitors."
"It's expensive. All software is always extremely high. The manufacturing cost that we have compared to the selling cost, it's not like you're building a house or building a car. But putting that aside, considering that it's expensive, it's a lot of money. If you compare it with some of the other alternatives in the market, it's a similar price. For instance, if you compare it with Pegasystems, it's a similar price."
"The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from."
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Top Industries

By visitors reading reviews
Outsourcing Company
17%
Manufacturing Company
16%
Construction Company
13%
Financial Services Firm
10%
Financial Services Firm
20%
Outsourcing Company
10%
Manufacturing Company
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise72
 

Questions from the Community

Ask a question
Earn 20 points
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What needs improvement with IBM BPM?
There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away. IBM BPM is complicated to install...
 

Also Known As

CA IT Process Automation Manager
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about CA Process Automation vs. IBM BPM and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.