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Chatter vs SharePoint comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
Enterprise Social Software (14th)
SharePoint
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
166
Ranking in other categories
Enterprise Content Management (1st), Web Content Management (2nd), Corporate Portals (Enterprise Information Portals) (1st), Enterprise Intranet (1st)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Chatter is designed for Enterprise Social Software and holds a mindshare of 2.5%, down 4.1% compared to last year.
SharePoint, on the other hand, focuses on Enterprise Content Management, holds 12.1% mindshare, down 14.6% since last year.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Chatter2.5%
Slack Business - Enterprise9.8%
Atlassian Confluence6.9%
Other80.8%
Enterprise Social Software
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
SharePoint12.1%
OpenText Documentum Content Management7.0%
Alfresco5.8%
Other75.1%
Enterprise Content Management
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
AnjneyBhardwaj - PeerSpot reviewer
Senior Market Research Analyst at IDC Corporate
Collaboration has improved through simplified document access and controlled sharing
SharePoint is definitely used to keep a record of our files and data. The capability is quite good because it is time-saving. I have used it only four or five times, but it has been very helpful to keep all my information in a consolidated manner. The search feature is one of the most beneficial factors that we use to filter out the latest data or the latest file as per our convenience and use case. When you have a large repository, this feature is particularly valuable. Role-based access control has been helpful while developing the knowledge platform. The roles were defined clearly, which made it easy for the four or five of us to work simultaneously and collaborate on our project in a similar manner.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"The conversation function to engage different groups is the most valuable feature."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"Overall, since I started using SharePoint, I have seen benefits for sure."
"The document library feature in this product is most valuable."
"SharePoint acts as a version control system, allowing easy recovery of past document versions."
"It has improved our productivity to a great extent with its great collaboration features."
"The lists handling is perfect, and any kind of content linked to them is very easy to publish."
"Regarding the best features in SharePoint, the accessibility part of it is great; we don't need to do the coding from zero scratch, which we really appreciate."
"Combined reports and data with timeline tracking, better than looking into three systems to find the full picture."
"Information is much more readily available."
 

Cons

"We would not select them again."
"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"The storage of documents was quite limited when we used the tool."
"Chatter invites should be possible from the UI on opportunity records."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"Better collaboration, and team sites (social flavour) mobile enabled More and improved integration capabilities into the eco-system of solutions available."
"Technical support rates a 3.5/5."
"No good process to import emails from several users into a single comprehensive SP repository."
"It would be nice if the editing and setting up of SharePoint were more user-friendly, so I do not have to have an expert to deal with it."
"The editing tools are still not up to par with all the existing hi-tech and GUI editing tools."
"The user interface should improve. It is still a bit clunky for the new user to navigate around."
"We are looking for increased functionality on SharePoint or to change to something else."
"SharePoint is not always intuitive to use and can be overwhelming for non-tech-savvy users."
 

Pricing and Cost Advice

Information not available
"They are about an eight in comparison to other similar products."
"As usual, Microsoft’s licensing structures don’t really seem to fit the needs of their products. This leads to always paying for a project you will never use fully or always be adding to."
"The pricing works for us."
"The data classification and search elements are cheap."
"The product is reasonably priced."
"SharePoint is included with our Microsoft license."
"It is very expensive.​"
"The cost is expensive, but worthwhile."
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Comparison Review

it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
15%
Manufacturing Company
13%
Comms Service Provider
11%
Financial Services Firm
10%
Government
8%
Construction Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business81
Midsize Enterprise40
Large Enterprise84
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SharePoint?
I do not know the difference between the prices of the two solutions; I did not work on this project.
What needs improvement with SharePoint?
I don't know how SharePoint can be improved because it works effectively, so I can't think of any improvement. It exists in the background, similar to Windows, where you don't think about it, but i...
What is your primary use case for SharePoint?
I have been using SharePoint for three years since I began employment at Wartsila. My main use case for SharePoint is storing documents, meeting recordings, and visiting websites created by my coll...
 

Also Known As

No data available
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
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