Cisco TelePresence vs TeamViewer comparison

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Cisco TelePresence

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 19, 2026

Cisco TelePresence and TeamViewer Business compete in video conferencing and remote collaboration. TeamViewer Business appears to have an edge due to its flexible features and cost efficiency.

Features: Cisco TelePresence offers immersive high-definition video conferencing with robust security and complete directory access. TeamViewer Business provides enhanced remote access, versatile platform integration, and a high level of security with session recording.

Room for Improvement:Cisco TelePresence could benefit from simplifying setup and reducing infrastructure costs. Improving adaptability to various team sizes and offering more flexible service models could enhance its appeal. Meanwhile, TeamViewer Business could improve its customization options, streamline its file transfer process, and enhance large-scale deployment capabilities.

Ease of Deployment and Customer Service: Cisco TelePresence has a complex setup requiring significant investment and offers quality customer service. TeamViewer Business offers straightforward deployment with quick access, minimal setup, and responsive support.

Pricing and ROI: Cisco TelePresence requires a higher initial investment due to hardware needs, offering substantial ROI for permanent setups. TeamViewer Business is more cost-effective with lower setup costs and flexible subscriptions, providing quick ROI with efficient remote access capabilities.

To learn more, read our detailed Cisco TelePresence vs. TeamViewer Report (Updated: September 2026).

Cisco TelePresence vs. TeamViewer

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco TelePresence

Ranking in Virtual Meetings

8th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamViewer

Ranking in Virtual Meetings

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

110

Ranking in other categories

Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.0%, up from 3.0% compared to the previous year. The mindshare of TeamViewer is 3.8%, down from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
TeamViewer	3.8%
Cisco TelePresence	3.0%
Other	93.2%

Virtual Meetings

Featured Reviews

OSCAR DE LA PENA

Senior Solution Architect at Ricoh España, S.L.U.

One-click meeting access and seamless integration enhance video conferencing experience

Cisco TelePresence could improve the WebRTC connections, as they are quite slow. The end user experiences delays when using WebRTC, sometimes taking one minute or more to receive a connection. This issue is mainly due to Cisco taking a long time to download and start the WebRTC client on their devices. Ensuring it is embedded in the device could help.

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Shubham-Agarwal

Manager - Projects at Cognizant

Remote access has cut critical issue resolution time and supports faster production troubleshooting

Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The SpeakerTrack feature is the most valuable feature."

"The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during meetings."

"The configuration is a valuable."

"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."

"If at any point we require any support or our team requires any support, we just call into the Cisco support with their call-in number and they are very good."

"It was stable. So, I would rate the stability a ten out of ten."

"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."

"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."

More Cisco TelePresence pros

"Easy-to-save access to remote machines: TeamViewer allows you to save machines to your account, which allows you to remote into a machine with ease."

"I don't know of any performance problems with TeamViewer - generally, it's a stable product."

"Ultimately, however, even with all of its warts and problems, it's still the best, most reliable and most affordable remote control product, at least for our environment."

"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."

"From a cost perspective, it's a great buy."

"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."

"It is quite simple to set up."

"The most valuable features of I use TeamViewer are the ease of access and frequent updates."

More TeamViewer pros

Cons

"Cisco TelePresence license is expensive and should be reduced."

"The calling features can be improved."

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."

"Cisco TelePresence could improve its integration capabilities."

"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."

"The tool is expensive."

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."

"TeamViewer could improve by having support for other operating systems, such as Linux."

"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."

"We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much experience with them."

"Customer support for TeamViewer is quite slow. They do reply, but the reply timing is more than forty-eight hours, which is not acceptable for any service industry."

"Full integration of computer's user account system. Be able to login using the local computer's credentials rather than setting up a unique Teamviewer account/password."

"The only thing I can think of is a quick-deploy / auto-installer for the end users."

"The performance could always be better."

"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."

More TeamViewer cons

Pricing and Cost Advice

"The pricing is expensive, therefore I rate it an eight out of ten."

"I will rate the tool's pricing an eight out of ten."

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."

"I used the free version of TeamViewer."

"It would be nice if it is cheaper."

"We are using the free version of TeamViewer."

"The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."

"We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users)."

"We're using the free version. We do not pay any licensing fees."

"TeamViewer is $600 or $700 per port per year..."

"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."

More TeamViewer pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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917,433 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

14%

Performing Arts

11%

Manufacturing Company

Construction Company

Manufacturing Company

12%

Construction Company

10%

Outsourcing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	37
Large Enterprise	39

Questions from the Community

What needs improvement with Cisco TelePresence?

What advice do you have for others considering Cisco TelePresence?

Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities. Security i...

What is your primary use case for Cisco TelePresence?

My primary use case for Cisco TelePresence ( /products/cisco-telepresence-reviews ) is providing video conferencing solutions for internal and external users, especially for enterprises. I am a par...

Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...

What is your experience regarding pricing and costs for TeamViewer?

The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.

What needs improvement with TeamViewer?

I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scanning while file sharing is not provided, which is a concern as we frequently depl...

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Product Reports

Download Cisco TelePresence product report

Virtual Meetings

October 2026

Download TeamViewer product report

September 2026

Also Known As

TelePresence

TeamViewer Tensor

Overview

Cisco TelePresence offers a powerful communication platform for businesses, featuring high meeting clarity, easy integration, and user-friendly operation, making it suitable for real-time video collaborations.

Cisco TelePresence provides advanced video conferencing capabilities ideal for connecting teams across different locations. Its integration with Microsoft Teams and ease of use are key highlights. While high-definition capabilities depend on licenses, the platform still provides robust video quality through dual cameras. Despite requiring improvements in port availability and integration with other software platforms, its one-button-to-push and complete directory access enable uninterrupted communication.

What are the key features of Cisco TelePresence?

Meeting Clarity: Ensures high-quality video and audio for effective communication.
Dual Cameras: Provides flexibility and enhanced visual experience.
Integration with Microsoft Teams: Seamlessly connects meeting environments for improved productivity.
SpeakerTrack: Automatically tracks and focuses on the speaker for a more engaging meeting.
One-Button-to-Push: Simplifies joining meetings, enhancing user convenience.

What benefits and ROI should users consider?

Reduced Travel Costs: Enables face-to-face communication without physical travel.
Enhanced Collaboration: Increases interaction and engagement across teams and locations.
Time Efficiency: Facilitates quick meetings and decision-making processes.
High Quality Communication: Maintains clear and effective video and audio transmission.

Cisco TelePresence is widely implemented in industries to improve communication in boardrooms, client meetings, and training sessions. Enterprises utilize the platform for end-to-end video conferencing, ensuring teams and partners are effectively connected, thus reducing travel time and costs significantly. Its seamless integration streamlines collaboration efforts across the globe, adapting to varying communication needs across diverse sectors.

Cisco

TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.

TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.

What are the key features of TeamViewer?

High-speed and secure remote access: Fast connections with strong security measures.
Robust collaboration tools: Enhances team productivity remotely.
Screen sharing: Easy display sharing for presentations and meetings.
Session recording: Documentation and review of remote sessions.
Easy integration: Seamless compatibility with other platforms and tools.

What benefits do users highlight?

Improved workflow: Streamlines processes and reduces downtime.
Efficient troubleshooting: Quick resolutions to technical issues.
Compliance assurance: Meets necessary security standards and regulations.
Time and resource savings: Minimizes the need for physical presence and travel.

Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross