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Grafana Loki vs Logz.io comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.0
Companies gain significant ROI with Grafana Loki's quick setup, cost-effectiveness, and efficiency in resolving issues, enhancing operational insights.
Sentiment score
8.7
Logz.io enhances ROI by streamlining monitoring, reducing costs, and improving system reliability, response accuracy, and customer satisfaction.
Loki leads to significant cost savings by reducing server downtime and aiding engineers in prompt issue resolution.
Manager Director at Earth
The accuracy of responses has also enhanced, leading to money savings and improved uptime, resulting in happier customers and overall positive metrics, indicating we have seen a return on investment.
Associate Director at Husk Power Systems
The biggest ROI comes from the reduced troubleshooting effort, less time spent managing logging infrastructure, and faster issue resolution.
DevOps Engineer at Veefin
 

Customer Service

Sentiment score
7.2
Grafana Loki support is praised, but many prefer community resources and forums over official channels for problem-solving.
Sentiment score
6.1
Logz.io's customer service is praised for responsiveness, though some suggest improved bug handling and consistent follow-up communication.
We have not had to open any tickets yet, as we solve issues through forums and wikis.
Manager Director at Earth
I usually do not use official support; I typically rely on community blogs and forums for support of Grafana Loki.
Senior System Engineer at Novell
The team is very responsive and knowledgeable whenever we need their assistance.
DevOps Engineer at Veefin
I have not had to reach out for customer support from Logz.io, as it has been very easy to set up and work with.
Associate Director at Husk Power Systems
 

Scalability Issues

Sentiment score
6.5
Grafana Loki is praised for its scalability, effectively managing diverse user bases and handling extensive log data seamlessly.
Sentiment score
6.8
Logz.io is praised for scalability and flexibility, handling growth efficiently, though minor issues and cost concerns exist.
Loki offers great scalability, allowing us to manage and compress logs extensively.
Manager Director at Earth
Logz.io handles the growing log volumes and additional services very well without requiring major architectural changes from our side.
DevOps Engineer at Veefin
Logz.io has managed our organization's growth well; we have actually scaled down slightly to optimize for cost, which has worked well.
Associate Director at Husk Power Systems
 

Stability Issues

Sentiment score
7.7
Grafana Loki is stable and reliable, though some report issues like outdated authentication and log retrieval difficulties.
Sentiment score
8.4
Logz.io is stable, handling large data, with effective support, positive user feedback, and aligning well with SLAs.
 

Room For Improvement

Grafana Loki needs improved usability, integration, and features like customizable reports, better UI, security, and machine learning analytics.
Logz.io users seek improved access control, AI features, pricing, and dashboard customization for enhanced functionality and scalability.
Improvements could be made in the enablement of the product, addressing the complexity of implementing these tools.
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
It would be beneficial if Loki could directly access Windows Server logs or events directly from the servers.
Manager Director at Earth
Their features align with offerings from Elastic Stack and other prominent tools, including functionalities available from Prometheus or Grafana, providing centralized logging and other capabilities in the UI.
Associate Director at Husk Power Systems
Logz.io can be improved by adding more AI-assisted root cause analysis and by improving log retention flexibility.
DevOps Engineer at Veefin
 

Setup Cost

Grafana Loki's open-source and affordable cloud options make it appealing to cost-conscious enterprises seeking scalable logging solutions.
Logz.io's pricing receives mixed reviews; it's seen as both expensive and cost-effective, with transparency and flexible features appreciated.
The cloud version is competitively priced compared to other market solutions.
Manager Director at Earth
Since it is an open source tool, there are no charges or fees.
Senior System Engineer at Novell
Organizations that start with clear logging standards and retention policies can integrate applications, cloud resources, and Kubernetes workloads early to maximize the observability benefits.
DevOps Engineer at Veefin
While their pricing is quite good compared to the industry, from my company's perspective, we expect better value.
Associate Director at Husk Power Systems
 

Valuable Features

Grafana Loki offers cost-effective log management, strong integration, and user-friendly features, ideal for Kubernetes and real-time metrics.
Logz.io offers scalable log management, AI insights, integrations, and supports data interpretation with usage-based billing, enhancing productivity.
It provides a clear picture about the state of the system and gives needed information for taking action and quickly fixing problems.
Senior System Engineer at Novell
Grafana Loki is notably cost-effective.
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
The most valuable part of Loki is the ability to filter logs by keywords and devices.
Manager Director at Earth
Having logs from all the services and infrastructure in one place reduces our troubleshooting time and also improves incident response.
DevOps Engineer at Veefin
This enables us to obtain relevant information within two or three minutes of the incident, and it is quite real-time, providing triggers for root cause analysis that automatically gives us insights and suggests what we need to do without needing to read through everything repeatedly.
Associate Director at Husk Power Systems
 

Categories and Ranking

Grafana Loki
Ranking in Log Management
12th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Logz.io
Ranking in Log Management
28th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
10
Ranking in other categories
Security Information and Event Management (SIEM) (33rd)
 

Mindshare comparison

As of October 2026, in the Log Management category, the mindshare of Grafana Loki is 2.2%, down from 7.9% compared to the previous year. The mindshare of Logz.io is 1.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Log Management Mindshare Distribution
ProductMindshare (%)
Grafana Loki2.2%
Logz.io1.2%
Other96.6%
Log Management
 

Featured Reviews

reviewer2350791 - PeerSpot reviewer
Regional Associate & Engineer at a outsourcing company with 1,001-5,000 employees
Offers cost-effective log management with strong correlation features across observability tools
Grafana Loki's open-source capability is a significant benefit. Grafana has invested in making their enterprise tools competitive with other APM tools, facilitating cross-correlation with Mimir and Tempo for metrics and tracing. The tool offers good search functionality, and its on-premises capability is advantageous. The indexing performance is strong, making it a robust log management tool. Grafana Loki is notably cost-effective.
Arkajyoti Misra - PeerSpot reviewer
Associate Director at Husk Power Systems
AI-driven observability has reduced investigation time and now improves uptime and customer trust
As for improvements needed in Logz.io, I think cost or pricing is always a consideration, especially since I come from a startup and an Indian company, making us look for products that provide better value for money. Compared to the market, their pricing appears decent but might need reevaluation as we scale further to remain competitive. The main concern for me is pricing, as feature-wise, I believe Logz.io is on par with other tools available in the market; however, it is not as widely discussed. Their features align with offerings from Elastic Stack and other prominent tools, including functionalities available from Prometheus or Grafana, providing centralized logging and other capabilities in the UI, so while the product direction is solid, improved pricing would immensely benefit us. I believe we have covered almost everything regarding improvements needed for Logz.io.
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Financial Services Firm
12%
Computer Software Company
9%
Manufacturing Company
8%
Comms Service Provider
17%
Financial Services Firm
11%
Construction Company
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise8
Large Enterprise4
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Grafana Loki?
Since it is an open source tool, there are no charges or fees.
What needs improvement with Grafana Loki?
Improvements could be made in the enablement of the product, addressing the complexity of implementing these tools.
What advice do you have for others considering Grafana Loki?
A lot of our customers are service providers, internet service providers, government, defense contractors, and some enterprise software and finance organizations, so it spans across the board. Cost...
What is your experience regarding pricing and costs for Logz.io?
My experience with pricing, setup cost, and licensing indicates that we feel we could extract more value from it. While their pricing is quite good compared to the industry, from my company's persp...
What needs improvement with Logz.io?
As for improvements needed in Logz.io, I think cost or pricing is always a consideration, especially since I come from a startup and an Indian company, making us look for products that provide bett...
What is your primary use case for Logz.io?
My main use case for Logz.io is to better understand the logs that we have, providing smarter observability. We generally use the Elastic Stack, and Logz.io integrates very well with it, and they e...
 

Comparisons

 

Also Known As

No data available
Logz
 

Overview

 

Sample Customers

Information Not Available
Dish Network, The Economist, Forbes, Holler, Kenshoo, OneSpan, Siemens, Sisense, Unity, ZipRecruiter
Find out what your peers are saying about Grafana Loki vs. Logz.io and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.