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HCL Sametime vs Zoom Workplace Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HCL Sametime
Ranking in Virtual Meetings
25th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of HCL Sametime is 1.5%, up from 0.6% compared to the previous year. The mindshare of Zoom Workplace Business is 5.9%, down from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business5.9%
HCL Sametime1.5%
Other92.6%
Virtual Meetings
 

Featured Reviews

Bogdan Chechlowski - PeerSpot reviewer
Kierownik Biura Informatyki at EIB SA
Stable product, communicate very fast and allows to see who's online in the office or work environment
It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature.  The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution saves time and cost in communicating with team members, streamlines tasks in my organization by encouraging us to chat directly with the relevant person, and strengthens professional relationships through increased communication among peers."
"A very good communication and real-time collaboration software, it is simple, fast, reliable, keeps history and the best feature of all is its intelligence."
"The security was quite good."
"Audio and video calls provide faster communication than chat."
"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."
"The solution is very stable, every time it works, it works quite well when we need it to, the solution has a very friendly user interface, the communication and audio conferencing features are great, and Zoom is pretty safe and secure."
"The solution is easy to use with an easy user interface."
"Zoom is mobile-ready and easy to use."
"Zoom is stable and easy to use."
"Zoom's content shareability and chat support are the most valuable features."
"I don't have any issue with the pricing."
"The most valuable feature is the sharing capabilities. Whether it's a simple screen for PowerPoint or sharing videos, it works really well."
"The stability has been good overall."
 

Cons

"The webinar should be integrated into Sametime for a larger number of participants."
"Sametime hangs sometimes and therefore needs to get restarted."
"It seems that the software might in the future, support the software telephony exchange but at the current time, it is not doing that and because of that one key feature of real-time communication is missing from it."
"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."
"The interface is too colorful and looks like Windows XP."
"Sometimes the free version is limited to forty-five minutes. For students, it would be beneficial to have access through the university for longer meetings."
"Opportunities for improvement for Zoom Workplace Business include the inability to edit follow-up emails sent via Zoom, as there is standard text and very few options to add extra links or other elements."
"It's not really the fault of the product, however, the internet connectivity can sometimes be an issue."
"The technical support is very bad. If one is using Zoom SDK for building up his internal tool, then the support he can expect on a Mac OS is very bad."
"The solution should include the integration of AI-based tools that could transcript or record the meetings."
"It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using."
"I'd like for there to be more integrations possible in the future."
"They could improve security more."
 

Pricing and Cost Advice

Information not available
"There is a licensing fee and although the price is fair, it can be a little cheaper."
"There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee."
"We are using the free version of the solution."
"There is a free version available with time limits."
"The cost for Zoom is reasonable."
"There are paid and free personal accounts for Zoom."
"I use the free version of Zoom."
"My company is using the paid version of Zoom."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
12%
Construction Company
11%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise112
 

Questions from the Community

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LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Also Known As

Lotus Sametime, IBM Lotus Sametime
No data available
 

Overview

 

Sample Customers

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about HCL Sametime vs. Zoom Workplace Business and other solutions. Updated: September 2026.
917,433 professionals have used our research since 2012.