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HipChat [EOL] vs Slack Business - Enterprise comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"It is a communicator for partners and clients."
"I would strongly recommend this product."
"The product is user-friendly."
"Slack is a powerpack bundle of features that help small or large organizations to handle teams and their tasks."
"It's valuable for announcements and communicating between team members."
"Our internal team primarily used Slack for communication with each other, and if two or three people were working on the same modules then they were able to share code and work together."
"You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."
"Slack's stability is exceptional."
"In terms of setup, approaching its menu is simple."
"Slack Business - Enterprise has impacted my organization positively by making communication easier between different departments."
 

Cons

"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Currently, one email ID is linked to one HipChat cloud group."
"There was some problem with the company firewall. It was not stable in some versions."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Occasionally, there were stability issues with uploads and downloads."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"It would be better if Slack had a 'select all' option to delete all the files."
"The tool should be able to fetch a conversation when we search for it even if it is in the thread."
"Slack tends to crash once a month."
"The excessive notifications and distracting nature keeps it from being a perfect solution for me."
"In terms of drawbacks or areas for improvement in Slack Business - Enterprise, maybe some small things could be better, such as coloring text; if the API could support HTML, that would be great, but I think there are reasons why they do not support HTML."
"It could be more stable than one of its competitors."
"The solution’s initial setup is not very easy."
"It would be highly advantageous if it could incorporate calendar information from sources like Outlook or Gmail, providing users not only with meeting schedules but also a comprehensive daily agenda view."
 

Pricing and Cost Advice

Information not available
"The solution is cheap in my country."
"When it comes to pricing, it is on the expensive side."
"It is less expensive than one of its competitors."
"It is an affordable solution."
"The tool's pricing could be cheaper."
"The solution is expensive."
"It is an expensive tool. We pay 15 to 20 USD monthly per user."
"The pricing can range up to about twenty bucks a user. You can spend a lot of money, especially if you're talking about thousands of users. Generally speaking, Slack is less expensive than Teams. Slack doesn't include all the bells and whistles that Teams does. So you can go from a $6 license in Microsoft 365 to a $50 license per user per month, and there's a lot more you can do in the $50 license."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
17%
Financial Services Firm
11%
Construction Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

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What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: October 2026.
917,433 professionals have used our research since 2012.