Microsoft Teams vs Sendbird comparison

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Microsoft Teams

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Executive SummaryUpdated on Jan 23, 2025

Microsoft Teams and Sendbird are communication solution contenders, with Teams being a broad collaboration tool and Sendbird focused on chat services. Microsoft Teams leads with integration capabilities, while Sendbird excels in specialized chat features.

Features: Microsoft Teams includes video conferencing, file sharing, and integration with the Microsoft Office ecosystem. It provides functionalities for creating and sharing content, scheduling meetings, and utilizing built-in autosave features. Sendbird offers advanced messaging, robust chat functionalities, and real-time chat features, including typing indicators and receipt IDs.

Room for Improvement: Microsoft Teams could enhance feature discovery for new users, improve mobile app efficiency, and reduce resource consumption on devices. Sendbird might focus on expanding its integration capabilities, enhancing user interface elements for easier navigation, and offering more detailed analytics for chat interactions.

Ease of Deployment and Customer Service: Microsoft Teams offers easy deployment with a robust support network, benefiting from Microsoft's extensive resources. Sendbird provides a streamlined setup process with customizable options, though it may require more technical integration efforts and offers tailored solutions for specific chat needs.

Pricing and ROI: Microsoft Teams is generally cost-effective, especially for businesses within the Microsoft ecosystem, enhancing ROI through existing investments. Sendbird's pricing reflects its specialized capabilities, offering scalable plans that promise significant returns for businesses focusing on messaging infrastructure.

To learn more, read our detailed Microsoft Teams vs. Sendbird Report (Updated: September 2026).

Microsoft Teams vs. Sendbird

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.0

Microsoft Teams enhanced communication, saved commuting costs, and boosted productivity, despite varied opinions on its investment value.

Sentiment score

6.1

Sendbird boosts efficiency by automating tasks, reducing development time, and enhancing user engagement, highlighting its substantial business value.

I have seen a return on investment from using Microsoft Teams.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

I have seen a return on investment with Microsoft Teams, as it definitely increases productivity and saves time.

ShivKumar2

Sr. Quality Analyst at Appinventiv

When I switched to Microsoft Teams, it became faster for everyone in my organization, helping improve the quality of delivery, save time, and reduce costs, making my organization more competitive in the market.

Sameer Belagali

QA Lead at Trelleborg

For more quotes and insights, download the Microsoft Teams report

The main return was not something of direct cost tracking on my own side, but more on the time saved, the faster response, and the reduced pressure on agents.

SDR and Workflow Automation Specialist at a tech services company with 11-50 employees

I have seen a return on investment, including saved money, saved time, and the requirement of very few resources or employees to implement Sendbird chat.

Rahul Fate

Senior Software Professional at Merkle INC

It allowed us to focus on validating business workflows and user experience instead of troubleshooting core messaging functionality.

For more quotes and insights, download the Sendbird report

Software Engineer in Test at a tech services company with 201-500 employees

Customer Service

Sentiment score

6.3

Microsoft Teams support is reliable for large enterprises but sometimes slow for small businesses, with 24/7 and premium options available.

Sentiment score

5.4

Sendbird's support is responsive and helpful, though less effective with complex issues across multiple SDKs, valued for weekly visits.

Microsoft Teams is one hundred percent stable.

Sameer Belagali

QA Lead at Trelleborg

Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.

For more quotes and insights, download the Microsoft Teams report

CEO at Planfirma Technologies Private Limited

We have cases where it took more than six months to resolve very basic issues.

Anna Virtsan

IT Project Manager at UkrSibbank

The resolution to some problems that involved multiple SDKs came in a little later and required a lot of effort from my end to get the solution out.

Abhishek Arora

Vice President, Technology (Mobile Architecture & Platform Lead) at Playfora

The team was responsive and helpful in addressing technical questions.

For more quotes and insights, download the Sendbird report

Software Engineer in Test at a tech services company with 201-500 employees

Customer support is great; whenever I require support from Sendbird team, I receive a response within 24 hours.

Rahul Fate

Senior Software Professional at Merkle INC

Scalability Issues

Sentiment score

7.8

Microsoft Teams efficiently supports large user volumes, integrates well with tools, and suits companies of all sizes despite channel limitations.

Sentiment score

6.2

Sendbird ensures seamless, large-scale user engagement with robust performance, overcoming documentation challenges through persistence and efficiently handling concurrent users.

We have around thousands of employees in my project using it simultaneously and it is working smoothly.

Amar-Kumar

Technical Lead at a tech services company with 501-1,000 employees

Microsoft Teams is a scalable solution.

Rahul Thilak

Master in Cyber Security at Ganpat University

Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible.

Nikolay Bachvarov

Senior Software Engineer at Endava

For more quotes and insights, download the Microsoft Teams report

It has very good connection management which helps a large number of concurrent users to connect and use the chatbot and also helps to maintain traffic spikes.

Gaurav-Bansal

Support Engineer at a tech vendor with 5,001-10,000 employees

Chats still came in real time, and agents could manage multiple conversations without the system slowing down.

SDR and Workflow Automation Specialist at a tech services company with 11-50 employees

The scalability is quite effective.

For more quotes and insights, download the Sendbird report

Junior Software Developer at Weavers Web Solutions Private Limited

Stability Issues

Sentiment score

7.5

Microsoft Teams is highly rated for stability, with rare issues linked to connectivity and improvements noted in updates.

Sentiment score

7.0

Sendbird maintains stable, efficient real-time messaging with minor issues, reliable support, and highly rated chatbot performance.

I appreciate the ability of Microsoft Teams to control the quality of the call.

Anna Virtsan

IT Project Manager at UkrSibbank

The kind of issue is that it always asks for the password, and I think for Citrix or for a shared platform, it is not really easy to manage, and it is not stable.

AbderrahimTamim

IT Director at ATOS

In my experience, Microsoft Teams is stable.

Bolarinwa Opaleye

System Administrator at Interswitch

For more quotes and insights, download the Microsoft Teams report

Conversations loaded properly, messages delivered in real time, and the system generally stayed responsive even when chat volumes increased significantly.

SDR and Workflow Automation Specialist at a tech services company with 11-50 employees

The chatbot availability is approximately 99% and even if some services are down, it does not affect the chatbot availability.

Gaurav-Bansal

Support Engineer at a tech vendor with 5,001-10,000 employees

Sendbird was a stable and reliable platform throughout my experience.

For more quotes and insights, download the Sendbird report

Software Engineer in Test at a tech services company with 201-500 employees

Room For Improvement

Microsoft Teams needs better stability, memory use, AI integration, and smoother cross-platform functionality with enhanced file sharing and interface.

Sendbird must enhance documentation, stability, pricing, features, analytics, and updates while refining SDKs for better integration across platforms.

AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.

For more quotes and insights, download the Microsoft Teams report

CEO at Planfirma Technologies Private Limited

The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.

reviewer2563299

Microsoft Practice Lead at a tech services company with 11-50 employees

Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.

Daria Bolgar

Team Lead at a tech services company with 51-200 employees

With AI-driven development happening, I would say include more AI-driven development or include more options on different libraries and languages.

Agustin Reinoso

Software Engineer at a financial services firm with 51-200 employees

More flexibility in configuring unread count behavior, along with clearer documentation and debugging tools for these scenarios, would make it easier for developers and QA teams to validate and troubleshoot messaging workflows.

Software Engineer in Test at a tech services company with 201-500 employees

The documentation for integrating with the Flutter framework is lacking detailed information.

For more quotes and insights, download the Sendbird report

Junior Software Developer at Weavers Web Solutions Private Limited

Setup Cost

Microsoft Teams' pricing is flexible and varies widely; it offers economical bundles but can be costly with advanced features.

Enterprise users find Sendbird's pricing high, with various plans and occasional discounts, deterring some from committing before completion.

Microsoft Teams is economical when purchased as part of an Office 365 bundle.

For more quotes and insights, download the Microsoft Teams report

CEO at Planfirma Technologies Private Limited

Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.

reviewer2563299

Microsoft Practice Lead at a tech services company with 11-50 employees

Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.

Manikumar David

IT Manager at R K Khanna and Associates

overall it is an expensive product as compared to other peers

Abhishek Arora

Vice President, Technology (Mobile Architecture & Platform Lead) at Playfora

The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.

For more quotes and insights, download the Sendbird report

Junior Software Developer at Weavers Web Solutions Private Limited

Compared to other chat providers, Sendbird is not that expensive to integrate.

Rahul Fate

Senior Software Professional at Merkle INC

Valuable Features

Microsoft Teams enhances productivity and collaboration with AI features, seamless integrations, and user-friendly tools for global communication.

Sendbird delivers scalable chat solutions with real-time messaging, metadata, and seamless integration to enhance user engagement and operations.

Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.

For more quotes and insights, download the Microsoft Teams report

CEO at Planfirma Technologies Private Limited

The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.

Daria Bolgar

Team Lead at a tech services company with 51-200 employees

The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.

Manikumar David

IT Manager at R K Khanna and Associates

Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.

Junior Software Developer at Weavers Web Solutions Private Limited

On average, I save two weeks per project compared to building custom chatbots.

Gaurav-Bansal

Support Engineer at a tech vendor with 5,001-10,000 employees

Having the full history in one place makes a very big difference because agents can quickly understand what has already happened and continue helping customers without making them repeat themselves.

For more quotes and insights, download the Sendbird report

SDR and Workflow Automation Specialist at a tech services company with 11-50 employees

Categories and Ranking

Microsoft Teams

Ranking in Enterprise Social Software

2nd

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

181

Ranking in other categories

Virtual Meetings (3rd)

Sendbird

Ranking in Enterprise Social Software

5th

Average Rating

8.4

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Help Desk Software (7th), AI Customer Experience Personalization (2nd), AI Customer Support (4th)

Mindshare comparison

As of October 2026, in the Enterprise Social Software category, the mindshare of Microsoft Teams is 6.8%, down from 14.0% compared to the previous year. The mindshare of Sendbird is 2.1%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Mindshare Distribution
Product	Mindshare (%)
Microsoft Teams	6.8%
Sendbird	2.1%
Other	91.1%

Enterprise Social Software

Featured Reviews

Ayush Saxena

Engineer at a comms service provider with 10,001+ employees

Collaboration has transformed daily work and supports seamless global voice communication

Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.

Read full review

Organized real-time customer chats have improved support efficiency and response handling

SDR and Workflow Automation Specialist at a tech services company with 11-50 employees

One thing I found unique about Sendbird is how smooth the real-time chat feels. It does not feel delayed or clunky. Conversations flow naturally, as though you are talking to someone in real time. If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance. That would make it much easier to optimize support without relying on external tools. One improvement I see for Sendbird would be more flexibility in customizing the chat interface, especially around how conversations are displayed for agents. Sometimes, when handling multiple chats, having better layout controls or quick filters would make it much easier to stay organized. I also would appreciate more built-in analytics inside the platform itself, such as clearer breakdowns of response times, chat resolution rates, and common customer issues. Right now, you often need external tools to get that level of insights. Overall, it works very well, but those improvements would make the day-to-day support work much smoother and much more efficient.

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917,403 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Outsourcing Company

12%

Construction Company

12%

Manufacturing Company

Construction Company

20%

Manufacturing Company

15%

Comms Service Provider

13%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	66
Midsize Enterprise	46
Large Enterprise	76

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	5
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?

From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...

What needs improvement with Microsoft Teams?

One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...

What is your primary use case for Microsoft Teams?

I have been using Microsoft Teams for more than ten years, and it is one of the key communication tools in my organization. I use it for my personal purposes as well. For any kind of communications...

What is your experience regarding pricing and costs for Sendbird?

Compared to other chat providers, Sendbird is not that expensive to integrate and this cost is very low.

What needs improvement with Sendbird?

To improve Sendbird, it could provide features such as those in WhatsApp, including allowing users to share their current location and live location, and enabling users to keep and share their curr...

What is your primary use case for Sendbird?

My main use case for Sendbird is chat with one-to-one persons or group chat, and with other features like audio calling and video calling. For the users we have onboarded in our applications, we ha...

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Product Reports

Download Microsoft Teams product report

Microsoft Teams

October 2026

Download Sendbird product report

September 2026

Also Known As

MS Teams

Sendbird Calls, Sendbird Desk

Overview

Microsoft Teams combines robust communication tools with seamless collaboration features. It supports video calls, chat, and integrates with Microsoft 365, enhancing remote work productivity.

Microsoft Teams offers a unified platform for effective communication and collaboration. It excels in video and audio call quality, supports file sharing, and facilitates real-time collaboration. Its integration with Microsoft 365, OneDrive, and SharePoint streamlines document management and enhances team productivity. Challenges include improving integration with third-party tools, optimizing memory usage, and refining the interface navigation. Key areas for enhancement include customization, task management, and multi-platform consistency. Nevertheless, Teams is pivotal for project management, communication, and document sharing across distributed teams.

What are the most important features of Microsoft Teams?

Seamless Communication: High-quality video and audio calls with reliable connectivity.
Real-Time Collaboration: Effective screen sharing and chat retention boost productivity.
Integration with Microsoft 365: Streamlined document management with OneDrive and SharePoint.
Comprehensive Task Management: Unified platform for managing tasks and scheduling meetings.
Robust File Sharing: Efficient data sharing and collaboration tools for teams.

What benefits and ROI can users expect?

Improved Productivity: Enhances remote work by streamlining communication and collaboration.
Efficient Document Management: Simplifies sharing and storage with integrated tools.
Enhanced Decision-Making: Facilitates team engagement and collaboration for better outcomes.
Streamlined Operations: Unifies tasks, messaging, and meetings on a single platform.

Microsoft Teams supports diverse industries by connecting collaborators across different locations. It is widely used for team collaboration, messaging, file sharing, and virtual meetings. Teams are enhancing project management, communication, and data sharing with effective integration into tools like Jira, Bitbucket, and SharePoint.

Microsoft

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

Information Not Available